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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
2,047 Reviews

1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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2,047 Reviews of Southbank Dodge Chrysler LTD

June 26, 2018

Excellent gracious and efficient service! Moe Kadura (sales), Rami Elzabri (finance), and Jesse Gelineau are so knowledgeable and personable; each walked us patiently through all of our option More

by Laura Lee and Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Alzabri, Moe Kadura, Jesse Gelineau
Jul 09, 2018 -

Southbank Dodge Chrysler LTD responded

Thanks for the awesome feedback! We are so happy that your experience was wonderful! We work really hard to make sure our guests are well looked after! -The Southbank Team

June 20, 2018

A good start So after giving up on a closer dealership I went to Southbank simply because they had the top rated service rating on Dealerrating.com Turns out th More

by Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Martin
Jun 20, 2018 -

Southbank Dodge Chrysler LTD responded

Thanks for sharing your experience! We work really hard to ensure that we can provide you with this kind of experience every time. We can't wait to see you again. -The Southbank Team

June 20, 2018

Satisfied Nice staff, helpful and patient. Went there to buy 2018 dodge ram with a return of the old truck. Happy with their service. Will recommend.. More

by Mik
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stan Noble, Bruce Cameron, Charbel Nakhle
Jul 09, 2018 -

Southbank Dodge Chrysler LTD responded

Thanks for the awesome feedback! We work really hard to provide every guest with an excellent shopping experience! -The Southbank Team

June 11, 2018

This was the best place I purchased a new vehicle Very honest and helpful. I've been to several dealers but never received the quality and honesty ive received at south Bank Dodge. I'm very satisfied More

by Rt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Cameron, Paul Curry
Jul 09, 2018 -

Southbank Dodge Chrysler LTD responded

Thanks for the great review! We look forward to seeing you again! -The Southbank Team

June 11, 2018

This was the best place I purchased a new vehicle Very honest and professional dealership. Very helpful the best price i town. I've purchased many other vehicle and this dealership been the best to More

by Rt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Cameron, Paul Curry
Jun 20, 2018 -

Southbank Dodge Chrysler LTD responded

Thank you for the awesome feedback! It makes us so happy to hear! We look forward to seeing you for any servicing needs. -The Southbank Team

June 09, 2018

Dishonest salesman Went in yesterday to look at SRT 392 Challengers. Agreed to a test drive with a different salesman. And then this stupid xxx clown Moe Kadura jumps in More

by gforce
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Christopher Desjardins, Moe Kadura
Jun 09, 2018 -

Southbank Dodge Chrysler LTD responded

I would like to take this opportunity to thank gforce for his feedback on his experience at our dealership. I do not believe that his comments regarding our sales associate, a senior and well respected member of our team, with a long history for exceeding customer expectations in his professionalism and care for detail were warranted or called for. It is unfortunate that this experience has led to such a derogatory depiction of the individual, and I would like to apologize on behalf of these comments against our team member. While I appreciate and advocate that the majority of customers need to test drive a vehicle before purchasing (something of which we mandate amongst our sales team), we also recognize that the greater majority of consumers who are in the market for high end, performance vehicles want to be able to purchase this class of vehicle with little more than the factory mileage that vehicle arrived in. Exposing this class of vehicle to regular test drives exposes the vehicles to inadvertent damage to the body, as well as to the mechanics if driven by someone inexperienced to the high end performance handling, and this we believe is in congruences to the desires and wishes of the majority of our clients who over the years have purchased many of these vehicles from us at Southbank Dodge. Again, it is regrettable the language and depiction used by the reviewer, as we take great pride in providing nothing short of the best service possible to all of our clients. However, that said, occasionally we may fall short of our own high expectations and I appreciate the generality of the feedback provided as feedback is always the best way to better understand our ever growing and changing clientele, so that we may continue to improve, and lead as one of Ottawa’s premiere destinations for Dodge, Jeep, Ram Chrysler products.

June 05, 2018

Very happy with my new car I had a very specific vehicle in mind, and Southbank made it happen! The team we dealt with was very accommodating and patient with us. Thanks so mu More

by JeepMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Morrison - special thanks to you!, Armando Icaza, Jesse Gelineau, Charbel Nakhle
Jun 06, 2018 -

Southbank Dodge Chrysler LTD responded

It was our pleasure working with you to find YOUR Cherokee! We are always here anytime you need us. :) -The Southbank Team

June 02, 2018

Friendly and knowledgeable staff I shopped around for my specific jeep cherokee trailhawk model and south bank dodge's team made the whole process from the test drive to the financing More

by Acadiandude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Icaza, Charbel Nakhle, Rebecca Cameron
Jun 06, 2018 -

Southbank Dodge Chrysler LTD responded

Thank you for sharing your experience! We are so happy to add you to our Southbank Family! We hope to see your Trailhawk covered in mud soon! :) -The Southbank Team

June 01, 2018

New truck purchase it was a very relaxing no pressure purchase. I dealt with a great guy Mike Thomas,very down to earth person. I told him what is was looking for and h More

by truck owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Cameron, Mike Thomas, Charbel Nakhle
Jun 06, 2018 -

Southbank Dodge Chrysler LTD responded

Thanks for the awesome feedback! We strive everyday to ensure our guests are treated like family. We look forward to working with you again! -The Southbank Team

May 28, 2018

Exceptional Customer Service/Satisfaction 20016 Caravan brought in for regular oil change.Broken shock detected.This was about 6 weeks ago.Due to lack of time etc made appointment for last Fr More

by vanlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
May 31, 2018 -

Southbank Dodge Chrysler LTD responded

Thank you for the fantastic review! We strive to be the best at customer service! We look forward to seeing you again. -The Southbank Team

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