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Southbank Dodge Chrysler LTD
Ottawa, ON
2,110 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,110 Reviews of Southbank Dodge Chrysler LTD
June 13, 2019
My first time! I was going in for the first time, nervous without knowing that my girlfriend had already set up an appointment with Mark and before we could get in. I was going in for the first time, nervous without knowing that my girlfriend had already set up an appointment with Mark and before we could get in.. he greeted us outside and walked us in. That made things a lot easier. He sold me exactly what i had in mind and went above and beyond to find me a better deal with add ons. THANK YOU MY MAN! More
by Jtoussaint
Employees Worked With
Mark Desjardins
June 13, 2019
friendly, caring willing to always go that extra mile! Every time I walk into Southbank I am welcomed with smiles and how are you? Offered a cup of coffee and even have it served to me while I was busy wit Every time I walk into Southbank I am welcomed with smiles and how are you? Offered a cup of coffee and even have it served to me while I was busy with my kiddies, not to mention the free wifi, popcorn and kids play area, my kids love coming here just as much as I do, I have no fears or worries about my van while it’s being serviced like I have in the past at a previous garage , each and everyone of you are absolutely amazing! More
by Amber7
Employees Worked With
Madeleine O'Neil, Christopher Desjardins
June 13, 2019
Exceptional, friendly, caring service We are extremely happy with the service we received, everyone was kind and helpful. Will definitely continue doing business with them. A+ service and We are extremely happy with the service we received, everyone was kind and helpful. Will definitely continue doing business with them. A+ service and customer service. More
by chrisduss24
Employees Worked With
Guy Beauregard, Paul Curry, Brian Valta
June 12, 2019
Excellent Service and an Excellent Team!!! Bought my car here back in 2017. From my sales representative, to dealing with the finances, all the way to regular maintenance, I’ve never had a bad Bought my car here back in 2017. From my sales representative, to dealing with the finances, all the way to regular maintenance, I’ve never had a bad experience when dealing with Dustin, Dan and Madeleine. They provide the knowledge and leave me at ease knowing that my vehicle will be well taken care of. Between their knowledge and their experience, their abilities to demonstrate high levels of customer care is displayed in their work ethic. From first calling and speaking with Madeleine who offered from great advise, to dealing with Dustin and Dan to update me through constant communication Team is excellent here. Although I live in the East end of Ottawa, I would still make it all the way out to Southbank Dodge to bring my vehicle to get it serviced. I recently dealt with Dustin and Madeleine during my last visit and I have nothing but good things to say about their performance and their level of care. Dustin is extremely professional and I have never had any issues with him since he first started being my adviser. Dan has always been someone i can turn to whenever I have had difficulties with my vehicle and I have never been let down. Madeleine is always there to see you off at the end, providing such a courteous smile and a friendly send off. Keep up the great work team! More
by Eric92
Employees Worked With
Madeleine O'Neil, Daniel O'Neil, Dustin Lemay
June 12, 2019
Maybe fine you've got lots of time to chase them We bought a used car from Southbank at the beginning of April and the car isn't (so far as we know) a total lemon, so which earned them the second sta We bought a used car from Southbank at the beginning of April and the car isn't (so far as we know) a total lemon, so which earned them the second star. First off, we were told that all cars come with two keys...we're still waiting for that second key in June. A new fob costs a lot and the car works with a proximity sensor so this is inconvenient. I guess a few days ago someone told my husband the key is there (no one called us) but we can't pick it up until the manager signs off? Is it part of the deal, as we were told, or not? We also chased them for a price on winter tires (or some news on whether they got winter tires with the car that ought to come with it), but never heard anything about that, either. Our car allegedly came with an SD card with navigation info and a trial of the software in the car? But we never received it, so who knows if that was just something they told us to sell the car. This was all foreshadowed when we asked to pick up the car five days after signing but when we came in to pick it up, they hadn't prepared at all for us to arrive. Plates weren't on, paperwork wasn't ready, they were still cleaning the car (which had a trunk full of water when we got it). We also asked to have some issues (tire leak in the apparently new tires, checking that water in the trunk was from their detailing and not a hole in the car) checked out in the first 30 days and the dealer we worked with told us to bring it in before an appointment and pick up a loaner for the day. When we arrived for service the service department hadn't been told anything by sales, had no idea we were coming and didn't have a loaner for us, we were made late for our appointment by standing around waiting for people to figure it out. One of the issues they checked out (a persistent leak in the front tire that we noticed on the test drive, were assured would be fixed, came up again the first week of driving, was "cleared" by the service team, then came up again a week and a half later. It took them so long to see us it was no longer within a month of purchasing--so don't count on that 30 day warranty unless it's some devastating failure of the car that they have to fix. We don't have time to chase this dealership around for the stuff they promised us and so we're still waiting for basic stuff that was part of the deal. Maybe if you've got time to treat having bought a car like another job, this dealership will work out better for you than for us. More
by Bufton42
Employees Worked With
Ivan (finance) , Hasan Wahbeh
June 12, 2019
great staff they have converted me from ford the staff are great they helped me get into a new truck with no problems answered all my questions and made it very easy I will recomend anyone to go the staff are great they helped me get into a new truck with no problems answered all my questions and made it very easy I will recomend anyone to go to south bank dodge More
by paul78
Employees Worked With
Rami Alzabri, Kyle McTaggart
June 12, 2019
Helpful The go an extra mile to ensure customer satisfaction. They try to understand the customer’s needs and adhere to them. Friendly patient and understandi The go an extra mile to ensure customer satisfaction. They try to understand the customer’s needs and adhere to them. Friendly patient and understanding More
by Premo
Employees Worked With
Rami Alzabri, Tyler Parker
June 11, 2019
Professional, Customer Minded, Bravo Awesome experience John Aladin is experienced/professional and always kept the customer in mind. This is the best experience that I have ever had in Awesome experience John Aladin is experienced/professional and always kept the customer in mind. This is the best experience that I have ever had in the "years" that I have been purchasing vehicles from South Bank Dodge. Bravo to the whole Team. More
by Michael
Employees Worked With
Rami Alzabri, John Aladin
June 11, 2019
Excellent Customer Service Everyone at Southbank is extremely welcoming and friendly. They are accommodating and very willing to meet your needs. John was extremely helpful and Everyone at Southbank is extremely welcoming and friendly. They are accommodating and very willing to meet your needs. John was extremely helpful and knowledgeable. If ever looking for another future vehicle I will definitely come back to Southbank! They are a joy to work with and make your process of finding a vehicle you love smooth. More
by Hello
Employees Worked With
Paul Curry, John Aladin
June 08, 2019
Great Customer care expérience Many thanks to Hal Hanhan, john Aladin,Paul Curry for the great customer expérience from the very first phone calls until departure with our new Jeep Many thanks to Hal Hanhan, john Aladin,Paul Curry for the great customer expérience from the very first phone calls until departure with our new Jeep. They took the time to find the right véhicule that fit our needs and budget. I strongly recomend this dealership you will enjoy the expérience. More
by Mark1265
Employees Worked With
Khalid Hanhan, Paul Curry, John Aladin
