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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
2,115 Reviews

1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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2,115 Reviews of Southbank Dodge Chrysler LTD

January 08, 2020

Oil change and winter tires. I went to Southbank Dodge and had the great fortune of being served by Dan O'Neil. On Monday I needed a simple oil change and he took care of everythi More

by Vryce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
Jan 09, 2020 -

Southbank Dodge Chrysler LTD responded

Thank You Vryce for the great review. Dan was very happy and proud to share this review when it came in. It really means a lot to us when people take the time to write in as you did to acknowledge a job well done. Thanks again, and we look forward to seeing you next time. Best Regards Christopher Desjardins, Service Drive-Thru Manager

January 03, 2020

Took a really long time and I felt like they were just trying to upsell while I was there. I often feel like I am talked down to or treated like a child while I am at the service center. Because of this, More

by marissa.quigley
Recommend Dealer
No
Employees Worked With
Daniel O'Neil
Jan 03, 2020 -

Southbank Dodge Chrysler LTD responded

Hi Marissa. I am very dissapointed to hear this as this is completely against our objectives within service. If you could call me I would like to discuss this experience with you, unfortunately, I can not find the work order used for your vehicle. You can reach me at 613-731-1550. Regards- Christopher Desjardins, Service Drive Thru Manager.

December 30, 2019

Brandon was a very professional and personable Saleman Brandon was most outstanding, from the moment I wanted to see about purchasing a Jeep Gladiator Rubicon, he was very personable, and he did not once l More

by Dano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Dallaire
December 24, 2019

I came in for my first oil change early in the morning and as soon as I drove in Tyler came to my window and greeted me with a friendly smile and and asked what i needed done today. I asked him about the More

by Adam
Recommend Dealer
Yes
Employees Worked With
Dean Martin, Tyler Parker
Dec 27, 2019 -

Southbank Dodge Chrysler LTD responded

Thank You Adam for the kind words. I will be sure to pass this along to both Dean and Tyler as I am sure they will appreciate very much hearing this. We look forward to seeing you again. Best Regards and Happy New Year; Christopher Desjardins -Service Drive Thru Manager

December 22, 2019

Hassle free experience. Quick and convenient . I was relieved that my situation was handled in a timely fashion, straight forward and on price point. Plus when I raised 2 o More

by Dennis Purcell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil, Dustin Lemay
Dec 27, 2019 -

Southbank Dodge Chrysler LTD responded

Thank You Dennis for the review. I'm glad to hear everything went as planned and that we were able to help you properly. We look forward to seeing you again. All the best and Happy New Year; Christopher Desjardins, Service Drive Thru Manager

December 17, 2019

First warranty visit. Summer tires installed. Shop Foreman,Tim Miron solved a problem with exhaust system and Bobby Butler dealt with FCA corporate to solve an on going issue I have had with SiriusXM. More

by Happyguy
Recommend Dealer
Yes
Employees Worked With
Tim Miron, Bobby Butler, Brandon Dallaire, Patrick Butler Jr Jr, Tyler Parker, Jenna Leonce
Dec 19, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you very much for the 5 star review. I am glad to hear that everything went well with your visit and that you were happy with the outcome. We look forward to seeing you again. Best regards, Christopher Desjardins Service Drive-Thru Manager

December 08, 2019

During my recent purchase of a ram rebel mark and khalid worked together to get me the vehicle I wanted at a fair price. Mark was knowledgeable and patient, he showed me different models to compare and help More

by jasongroulx
Recommend Dealer
Yes
Employees Worked With
Khalid Hanhan, Mark Desjardins
December 08, 2019

Excellent experience in Servicing my Jeep I want to thank Christopher Desjardin & Dan O"Neil the excellent customer service. They understood my problem with the Jeep Cherokee and solve the St More

by Cherokee Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil, Christopher Desjardins
Dec 09, 2019 -

Southbank Dodge Chrysler LTD responded

Hi Ray. I cant tell you enough how happy we are that this issue is now resolved for you and I want to thank you for taking the time to include myself and Dan in the review, you truly made our weekend with this. The real thanks in this belongs to one of our Senior Technicians Sam, who caught the issue in the steering column. We are grateful to have him and his experience on our team. I will be sure to pass along the thanks to him as well. Have a great week and we hope you have a safe and happy holiday season. Best Regards, Christopher Desjardins and all the team at Southbank Dodge.

December 06, 2019

Not recommended, I bought my Car from them and I regret it And, they charged me $1,200 for fixing something that's supposed to be covered under warranty. I'm very disappointed with Everything More

by hiba
Recommend Dealer
No
Employees Worked With
Hasan Wahbeh
Dec 06, 2019 -

Southbank Dodge Chrysler LTD responded

Hi Hiba I would like to get a little more information about this to see what happened and how me might be able to help. If you could contact me at the store 613-731-1550, please ask for Christopher Desjardins - Service Drive-Thru Manager.

Dec 06, 2019 -

hiba responded

Chris is the one who charged me to fix my car after telling me it will be covered under the warranty. I was surprised with the huge pill when i went to pick up my car. So chris knows all this, and has my email and my number. Hiba

December 04, 2019

Awesome service from the get go. I wasn't sure if I was gonna get the car I liked but with the help of Spencer;Bruce; and Decio got approved and walked out of there on cloud nine with purchase of my used c More

by mariatsmith80@gmail.com
Recommend Dealer
Yes
Employees Worked With
Decio Menezes, SPENCER BACON
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