South Pointe Toyota

Poor and misleading communication I have had Toyotas most of my life, and we have just bought a new Corolla; however our enjoyment has been tainted by this dealership. Firstly we came I have had Toyotas most of my life, and we have just bought a new Corolla; however our enjoyment has been tainted by this dealership. Firstly we came in for a demo model which had been sold, but we were told by the sale rep that he could get us the same model with the same features we just needed to wait for them to come in, and bonus we get to pick the colour. We were in need of a new vehicle quickly so we moved on one that was not the colour we wanted just because it would be available in 3-4 days. We were once again informed that we would have AC and cruise control bu not heated seats or backup camera by our sales guy. We went for it. Any way we waited the three then four days... we called and played phone tag and waited some more. And called the financial department because no one was returning our calls and all we wanted to know was when the new car would arrive. Finally two weeks later we got word to pick it up, we were supposed to be out of province for aget together this weekend. We were supposed to have left this morning. I took the day off work. We get the car and it turns out that it doesn't have cruise control. And we are missing our ferry. And they are still not telling us what can be done. More

Great service! All of the dealings that I have had with SouthPointe Toyota have been positive - starting from the purchase of my vehicle two years ago up to my most All of the dealings that I have had with SouthPointe Toyota have been positive - starting from the purchase of my vehicle two years ago up to my most recent experiences. They are always friendly and accommodating and are willing to go the extra mile for their customers. I know that I can count on getting my vehicle back in a timely manner for services and they will even drive you and pick you up from across the city if need be! I am always very impressed with their commitment to customer service and would recommend this dealership to anyone who owns or needs a Toyota serviced. More

Very Poor Service I went to South Pointe for a scheduled oil change. They insisted that I had to have a brake fluid check. I had my brakes checked at Canyon Creek durin I went to South Pointe for a scheduled oil change. They insisted that I had to have a brake fluid check. I had my brakes checked at Canyon Creek during my 40,000 service check. They claimed that was not good enough and I could not have my oil change unless I paid the price for the brake fluid check. I immediately got in my car and left. I have never had such poor customer service. I will add that Canyon Creek Toyota completed the service with no questions asked. Thank you to the Service Advisor, Lawrence, he did the right thing and treated me with respect. Something that the South Pointe service department did not. More

service I have received great customer service every time at this dealership. Service advisors have KNOWLEDGE of products and procedures.(haven't seen this ki I have received great customer service every time at this dealership. Service advisors have KNOWLEDGE of products and procedures.(haven't seen this kind of service in Calgary) Finally I found a dealership where I can leave my truck in good hands. More

New Car Purchase I recently purchased a new car. The salesman was Chad Watts. He was very friendly and informative. I didn't find him pushy but as he is a salesman he I recently purchased a new car. The salesman was Chad Watts. He was very friendly and informative. I didn't find him pushy but as he is a salesman he was enthusiastic. I certainly would deal with him again and would refer friends as my overall experience was a positive one. The dealership itself was well appointed and had a good selection of inventory. I found the staff helpful, from the sales staff, to the service department as well as the finance manager. More

Chad Watts - Salesman - New Vehicle purchase I recently purchased a 2016 Highlander XLE from South Pointe Toyota. This is my third purchase from this dealership. I had the amazing fortune to me I recently purchased a 2016 Highlander XLE from South Pointe Toyota. This is my third purchase from this dealership. I had the amazing fortune to meet Chad Watts during my last visit and he is by far the most genuine, helpful, sales professional I have encountered in a very long time. His product knowledge is extensive and he is patient and helpful in every area of the process. I would highly recommend you asking for Chad if you are considering buying a vehicle from South Pointe Toyota. You will be well taken care of. Thank you Chad for all of your kind assistance. R. Benoit Calgary, AB More

oil change and total check up. Each time I have service on my Rav 4 the staff are most friendly and thorough with their work. The service is always done in a timely manner. Each time I have service on my Rav 4 the staff are most friendly and thorough with their work. The service is always done in a timely manner. More

Jamil Manji I want to thank Jamil Manji for helping us get our problems solved with the Alberta Registry. We had a car that was leased to myself and my company as I want to thank Jamil Manji for helping us get our problems solved with the Alberta Registry. We had a car that was leased to myself and my company as co lesee's. I retired this year and dissolved my consulting company. When I came time to renew the plates on the car, Alberta Registry needed a letter from Toyota leasing that they where alright with registering the vehicle in my name only. I contacted Jamil and with in one day he had a letter from Toyota that allowed us to register our car in only our name. Thank you so much Jamil. You did this out of the goodness of your heart. We have purchased two new vehicles from Southepointe in the last three years and we definitely be back there when the time to trade comes. Once again, thank you Jamil! More

Efficient, professional and caring. Luke Haberman and Dustin Smit were ever so helpful throughout the entire process.At no time during the process of leasing a new vehicle did I feel pre Luke Haberman and Dustin Smit were ever so helpful throughout the entire process.At no time during the process of leasing a new vehicle did I feel pressure. They made it seamless for me to make an early trade in on my Camry and lease a new Rav 4. A very efficient team all the way to the employee who washed the car to see its true color, right through to the finance representative Robert Chapman. Excellent all round experience. More