South Pointe Toyota

Oustanding! Dave Moran referred me to Chad Watts who did everything under the sun to get me into a RAV4 within my budget. I know I was asking a lot and along wit Dave Moran referred me to Chad Watts who did everything under the sun to get me into a RAV4 within my budget. I know I was asking a lot and along with the help of Mike Adams exceeded my expectations. Chad went above and beyond anyone else I was dealing with and in fact when another dealership was going to match the price Chad was giving I decided to go with South Pointe because I was treated with respect and felt well cared for by everyone I dealt with. From Dave Moran in Service to Chad and Mike in Sales to Darren in Finance I feel confident these gentlemen will take care of me should I call on them for assistance in the future. Thanks guys! More

Outstanding dealership during vehicle purchase I want to shout-out Dave Moran, Chad Watts, Ryan Boydell and Ray (who did the detailed introduction to my new Rav4) who made the total experience one I want to shout-out Dave Moran, Chad Watts, Ryan Boydell and Ray (who did the detailed introduction to my new Rav4) who made the total experience one of the best I have had in my 48 years of purchasing vehicles. Their knowledge of their business was outstanding! Their responses to our questions was direct, honest and to the point. They even found extra money on my trade-in which I had forgotten about! But I was most impressed with their attention to our wishes and questions and the best way they could satisfy them. More

Bad experience Not recomended , the worse purchased i did ,wrong choose of dealership for the first time buyer like me , asking for help but they do nothing .. Not recomended , the worse purchased i did ,wrong choose of dealership for the first time buyer like me , asking for help but they do nothing .. More

Superior customer service/sales! Thanks Chad Watts Recently I was tasked to visit all the Toyota Dealerships in and area Calgary to find a used or new Toyota Crewmax Platinum. Specific colours etc. Aft Recently I was tasked to visit all the Toyota Dealerships in and area Calgary to find a used or new Toyota Crewmax Platinum. Specific colours etc. After a less than stellar experience at Country Hills Toyota sales staff asking me the customer to go out onto the car lot take photos of any trucks we were interested in come back into the showroom and they would email me info on the trucks oh and the salesperson said make sure you get the sticker in photo would help him to get info!! That is NOT what I would call any type of customer service! When we arrived at the Southpointe Toyota we were greeted by friendly front end staff and they promptly paged Chad Watts. Chad has superior knowledge of products and Excellant customer service skills. Our overall experience was a 5 out of 5 from the test driving and options added to the truck that we choose to purchase. No sales pressure from Chad only presenting us with the several options for financing etc. Based on this recent purchase of our 2016 Tundra Crewmax Platinum I would be a repeat customer and would recommend to our friends and family for future purchases! S. Alley More

Will try to get as much money of you as possible, AVOID THEM Misleading, and will try to get as much money of you as possible. Just save yourself the hassle and AVOID THEM. worst customer service, and a terr Misleading, and will try to get as much money of you as possible. Just save yourself the hassle and AVOID THEM. worst customer service, and a terrible experience. I had a problem with my car, that I already guessed from a simple google search. but just needed a professional opinion. I was explicitly told by Canadian tire, and another Toyota dealership, that this inspection with those symptoms would be a half an hour inspection and for only $60 to $69. and when I called south pointe Toyota dealership and told them that, I was again told that this is easy and shouldn't take more than half an hour. So I chose South pointe only because they were the nearest and not much of a difference in price. But guess what! when they were done, told me what's wrong, and they don't have the needed part and would take them 2 weeks to order it. (which is not even reasonable to wait all that much when other places would get me that part the next day)...it is of course now a 1 hour inspection for $150!!! and when told we're not happy with that situation, their manager offered it to be $75 but I would have to wait all that long and let them fix it. Which is a complete joke. Totally unprofessional! I am very unhappy about the whole misleading situation from a dealership and to only get $75 more out of a customer, they totally lost my business and would definitely not recommend them to anyone I know. More

NO SUPPORT! At first everyone was friendly and helpful! Love the showroom and service staff, however... I was told by their Finance dept, that if I submitted my At first everyone was friendly and helpful! Love the showroom and service staff, however... I was told by their Finance dept, that if I submitted my "Hail Claim Cheque" to Toyota Credit for signing, they would immediately send me my money. Instead, they kept my $5000 without my signature on the cheque (fraudulent )and applied it to my lease. It was my choice to not repair my hail damage as I am buying out my car. I paid my $250 deductible to my Insurance Co. so I could use the $$$ to do home repairs. When I met with a Salesman on the advice of the manager, I was encouraged to buy another new car which would cost me more money yet...not even close to a solution to the problem at hand! They could have supported me with Toyota Credit to get my money back for me...or at the least: given me a substantial Gas Card to keep me as a Happy Customer and Re-imburse me for their Mistake. It's Very disappointing not to have any support after Purchasing a Brand New Toyota! The Manager did not even take the time to speak with me himself. More

False "Lifetime" Oil Changes Caution I purchased a Toyota Tacoma from South Pointe just over a year ago. I went in just to price one out and walked out with one on the promise that I woul I purchased a Toyota Tacoma from South Pointe just over a year ago. I went in just to price one out and walked out with one on the promise that I would be provided with "lifetime oil changes". Upon my 4th oil change they wanted to a brake pad cleaning and when I told them that I did not need my brake pads cleaned because of low KM I was then told that it would void the lifetime oil changes and I would have to pay for my oil change. The service manager was who I was speaking with, so after I got fairly angry that they would void the lifetime oil changes he told that the salesmen, on a regular basis, leave out that when you sign up for lifetime oil changes, you are instantly agreeing to "mandatory maintenance" check ups that in the long wrong would end up costing me way more then just getting my oil changed and paying for it. He admitted that I would save money just taking my truck to any mechanic and paying for an oil change. Considering the "lifetime oil changes" was a huge selling feature, it is disappointing that it is a huge scam that the salesmen conveniently leave out the maintenance fees to make a sale. I will no longer be recommending South Pointe Toyota to friends and family. After reading other reviews I now know that I am not the only one to have fallen for this trick. More

Poor and misleading communication I have had Toyotas most of my life, and we have just bought a new Corolla; however our enjoyment has been tainted by this dealership. Firstly we came I have had Toyotas most of my life, and we have just bought a new Corolla; however our enjoyment has been tainted by this dealership. Firstly we came in for a demo model which had been sold, but we were told by the sale rep that he could get us the same model with the same features we just needed to wait for them to come in, and bonus we get to pick the colour. We were in need of a new vehicle quickly so we moved on one that was not the colour we wanted just because it would be available in 3-4 days. We were once again informed that we would have AC and cruise control bu not heated seats or backup camera by our sales guy. We went for it. Any way we waited the three then four days... we called and played phone tag and waited some more. And called the financial department because no one was returning our calls and all we wanted to know was when the new car would arrive. Finally two weeks later we got word to pick it up, we were supposed to be out of province for aget together this weekend. We were supposed to have left this morning. I took the day off work. We get the car and it turns out that it doesn't have cruise control. And we are missing our ferry. And they are still not telling us what can be done. More

Great service! All of the dealings that I have had with SouthPointe Toyota have been positive - starting from the purchase of my vehicle two years ago up to my most All of the dealings that I have had with SouthPointe Toyota have been positive - starting from the purchase of my vehicle two years ago up to my most recent experiences. They are always friendly and accommodating and are willing to go the extra mile for their customers. I know that I can count on getting my vehicle back in a timely manner for services and they will even drive you and pick you up from across the city if need be! I am always very impressed with their commitment to customer service and would recommend this dealership to anyone who owns or needs a Toyota serviced. More

Very Poor Service I went to South Pointe for a scheduled oil change. They insisted that I had to have a brake fluid check. I had my brakes checked at Canyon Creek durin I went to South Pointe for a scheduled oil change. They insisted that I had to have a brake fluid check. I had my brakes checked at Canyon Creek during my 40,000 service check. They claimed that was not good enough and I could not have my oil change unless I paid the price for the brake fluid check. I immediately got in my car and left. I have never had such poor customer service. I will add that Canyon Creek Toyota completed the service with no questions asked. Thank you to the Service Advisor, Lawrence, he did the right thing and treated me with respect. Something that the South Pointe service department did not. More