South London INFINITI Nissan

Horrible Experience with Service DONT DEAL WITH THIS SERVICE DEPARTMENT. I have made the switch to another dealership after countless bad experiences at South London Infiniti Nissan. DONT DEAL WITH THIS SERVICE DEPARTMENT. I have made the switch to another dealership after countless bad experiences at South London Infiniti Nissan. I have lost their trust, and they have lost and will continue to lose other valued customers through my network. I brought in my rogue to get it diagnosed. They improperly diagnosed my vehicle. I went as far as questioning their recommendations. I even attempted to let them know what I think the problem was. I called, emailed and challenged them to ensure their diagnosis was going to fix my problem - and they ensured me it will. Well it did not fix my problem. It wasnt even close. So now Im out over $500 for their improper diagnosis, and the service manager, (stuart), would not compensate me for my time and money. Does he not know that my family member was a past employee at Nissan, and we as a family collectively own and service three Nissans there? Its very sad to see a valued customer be treated the way I was, with no compensation. People make mistakes, and I get it. What frustrated me the most was Stuarts response. When I alarmed him of what happened, hoping to receive positive feeback and compensation, his response was..............."I have confirmed with our staff that the vehicle did have the issues that were diagnosed. Like previously mentioned a vehicle of this age and mileage is not uncommon to have multiple issues. We will not be providing any monetary compensation.........." By the way guys, I only asked for the diagnosis fee back, not the work they did on the vehicle -which in my opinion is a fair argument. Id like to translate this into a Metaphor, (that hopefully Nissan will read and better understand). Imagine you have a leaky roof, and you hire someone to take a look. He/she claimed its the window that needs replacement - and that fixing the window will fix the leaky roof. You argue with them that its coming from the roof, and its highly unlikely its the window. But they continue to claim that the window is the reason why the roof is leaking. So you trust their professional opinion and you get the window fixed. After the contractor completed the repairs, you realize that the roof is still leaking, and in fact, fixing the window had ABSOLUTELY NOTHING to do with the roof. When you go back and tell the contractor who advised you to fix the window that his proposal didnt fix your roof, he/she claimed........... "yah but your house is old, and I can confirm that your window needed to be replaced". .......sorry mr. contractor, but I did not want my window fixed, I wanted my roof fixed. Would you trust that contractor again to touch or recommend anything for your house? Even on the professional level, the response has NOTHING to do with the problem. "Yah your window needed fixing anyway"........... Terrible service advisors led by a terrible service manager who does not know a thing about customer service. He was very protective and unable to understand a loyal customers concern. More

Horrible sales experience and now horrible service experienc I had a horrible sales experience. I was asked to sit in the waiting room as the Business manager was busy with another client. After an hour and a ha I had a horrible sales experience. I was asked to sit in the waiting room as the Business manager was busy with another client. After an hour and a half, I asked what the delay was only to find out they had forgotten I was there waiting. Car is just about to come out of warranty and I am looking at another garage that services Infinitis so I can get away from this dealership and their service department. Every time I retake my car in, even for a simple oil change, they always have extras for me and highly recommend that the additional service be done; none of which is cheap. I was in Thursday this past week and had a problem with starting the car and opening/locking doors. They told me it was the battery in the faux and replaced it. I am back again (2 days later) as the problem still persists and they are telling me I require a fab replacement ($150) plus programming (another $125). Appointment was supposed to be in and out inside of an hour and here it is just past the 2 hour mark and no one has come out to give me an update. Not the first time they have under estimated the time it requires to service my vehicle and always have an up charge for me. Can't wait to leave this dealership, much less buy another car. Should of heeded some of the experiences people have written about this horrific dealership. More

Brutal - Not sure what happened Purchased my last 4 new vehicles from here. Service used to be good. This was a terrible visit .. had to go in twice... Second time.they had to keep i Purchased my last 4 new vehicles from here. Service used to be good. This was a terrible visit .. had to go in twice... Second time.they had to keep it overnight because they didn't get the right parts.. no offer of a loaner .. just matter of fact. Both visits I complained about a rattle. A very ibvious rattle. Still there after 2 visits. When I picked up the car and was told they couldn't find the noise I asked the service guy (Thomas) to come with me and hear the noise... His response ... Can't right now .. going to lunch. WOW In any case I have a good 5 or 6 new cars left in me and my daughter (who also bought her last car from here) has many... None of them will be from South London Infinity Nissan. More

Dishonest Service! Service Advisor lacks integrity! DO NOT DEAL WITH THIS COMPANY! I have an 1 year old Infinity Q60S that I lease form this company. I made an appointment to have a slow leak in one o DO NOT DEAL WITH THIS COMPANY! I have an 1 year old Infinity Q60S that I lease form this company. I made an appointment to have a slow leak in one of my tires repaired. Upon arrival I was informed that my 24k service was also required and gave the go ahead at a cost of almost $300.00. The next day I discovered that none of those "required" service was actually required. In fact the oil needs to be changed every 16k and was just changed at 16k, That means that they changed my oil half way through its life cycle. I also checked my manual regarding the other items and they too were not required, Nothing is required at 24k that I could find. This was nothing more than a deceptive money grab, I called the dealership and the service manager was in vacation. I spoke with someone else who could not then referred me to a higher manager who never called me back. Again this show how little interest this dealership has in making things right and their clear lack of integrity, I have leased and purchased dozens of cars and never felt as thought the dealership was trying to take advantage of my trust until know. I have always followed the manufactures recommendations for service and was told that was what I was doing in this instance. Do not deal with these people. They are willing to compromise your trust to make a few extra dollars. More

Great professional service I had such a great experience and working with a professional team that knows exactly how to work out a deal. Great experience. Thank you all . I had such a great experience and working with a professional team that knows exactly how to work out a deal. Great experience. Thank you all . More

Salesperson very good; dealership not so much It was a pleasure working with Jeff Scott. He was professional, patient, knowledgeable and considerate. He went out of his way to accommodate some It was a pleasure working with Jeff Scott. He was professional, patient, knowledgeable and considerate. He went out of his way to accommodate some unusual circumstances. I would not hesitate going back to him. My experience with the dealership itself was disappointing as I found management to be detached, self-interested and annoying. I would give the dealership itself an overall unsatisfactory rating...2 stars at best. More

Bad Service Service needs a lot of work. Don't communicate issues to you clearly and have you coming back over and over, long wait times. Expensive, incompetency Service needs a lot of work. Don't communicate issues to you clearly and have you coming back over and over, long wait times. Expensive, incompetency and dishonesty all over More

Great car buying experience! I was fortunate to get Jeff Scott in sales. Jeff made the process very easy without the pressure. He was patient with me and answered all my questions I was fortunate to get Jeff Scott in sales. Jeff made the process very easy without the pressure. He was patient with me and answered all my questions. His knowledge was helpful and greatly appreciated. He worked hard to get the deal done. I would trust Jeff with family & friend recommendations. Ivana the business manager was pleasant to deal with. Again with no pressure to purchase the extra warranties. She explained the extras thoroughly and let me make the decision. Pulled into the service bay today to get winter mats put in. The service advisors greeted me with a smile and engaged in conversation. Expressing interest in how I was enjoying my Q60S. Thanks for taking the time to ask and by the way...the car rocks! More

Jeff is the best. Got my Nissan Rogue with his help I can’t say enough good things about my experience. I got set up with Jeff Scott and I’m grateful for that. He listened to me and did all he could to I can’t say enough good things about my experience. I got set up with Jeff Scott and I’m grateful for that. He listened to me and did all he could to get me what was suitable and comfortable for my family and the nature of job i have. Very professional, knowledgeable and pleasant. Paul was also great. They have a wonderful team! The servicing team and receptionists as well. Lovely! More

Excellent experience Purchasing my new QX50 was an enjoyable experience. Jeff answered every question I asked and was very knowledgable about the vehicle and no pressure t Purchasing my new QX50 was an enjoyable experience. Jeff answered every question I asked and was very knowledgable about the vehicle and no pressure to buy at all. I would recommend him to others for purchases. More