South London INFINITI Nissan

Unpleasant experience High pressure sales agent. Extremely overpriced. Many untruths were given. Fortunately our deposit was returned. Purchased car from Dale Downie whi High pressure sales agent. Extremely overpriced. Many untruths were given. Fortunately our deposit was returned. Purchased car from Dale Downie which was a very pleasant experience. More

We just purchased our Infinity Q80 from Jeff Our experience was great! Jeff was very knowledgeable about the vehicles. We had no pressure from Jeff at all, he gave us as much time as we needed to Our experience was great! Jeff was very knowledgeable about the vehicles. We had no pressure from Jeff at all, he gave us as much time as we needed to go over the vehicle and because the awesome Q80 and the great service we bought it! We will be back for our next purchase. Stephen & Kim More

New Q50 It was a pleasure dealing with Jeff and helping me with my purchase. A couple things out of his control that I wasn't completely thrilled with so onl It was a pleasure dealing with Jeff and helping me with my purchase. A couple things out of his control that I wasn't completely thrilled with so only a 4* rating. These were "small" but I had to go back twice in the first 10 days for things that should not have happened when they prepped it for delivery. - small grease mark (likely from fingers) on the inside door material - tires out of balance from the outset. Jeff was great to work with so these are not a knock on his service. Also, the detailing man was pleasant and easily took care of my grease concern and helped explain a few tips on how to keep it clean and looking new. More

Bought new car My overall interaction with Jeff Scott was very good. He was well informed, respectful, and made the sales portion of my visit positive. My reluctanc My overall interaction with Jeff Scott was very good. He was well informed, respectful, and made the sales portion of my visit positive. My reluctance to refer the dealership is due to the terrible disrespectful treatment I had by Ivan's. I would not want my family or friends subjected to any interaction with her. More

New QX60 buyer Had a terrific experience with Jeff Scott. Very patient and really helped educate us on making the best decision for what we needed. Very personable, Had a terrific experience with Jeff Scott. Very patient and really helped educate us on making the best decision for what we needed. Very personable, friendly, and a great listener. Everything was on time, as discussed, down to the very last detail. I'd give my highest recommendation to anyone interested in the Infinity line to get in touch with Jeff. More

Purchase Q50 Excellent process from start to finish- Great sales team that did not push me into buying but rather facilitated getting me into a vehicle that fit m Excellent process from start to finish- Great sales team that did not push me into buying but rather facilitated getting me into a vehicle that fit my check list. More

I will never buy here again!! I have been a customer of South London Nissan for over 10 years. I have leased a brand new Quest, purchased a 2006 Frontier LE, loaded, and finally a I have been a customer of South London Nissan for over 10 years. I have leased a brand new Quest, purchased a 2006 Frontier LE, loaded, and finally a 2013 Frontier Pro 4X, fully loaded. With the 2013 Frontier I purchased extended warranty and lifetime rush protection. I noticed some rust starting on the underside of the truck's frame so I took it in to have it looked at. I was asked if I had brought it in for annual inspections and I said I didn't know I had to - something their business manager neglected to tell me, although he was all to eager to get me to purchase. Yeah - I know - read the fine print! The service rep said, going forward, be sure to get it inspected to keep coverage...fair enough. 9 or so months later I noticed some rust spots forming on the rear bumper so I brought it in. Upon review, I was told that coverage was denied because I didn't bring it in for annual inspections...I asked - what about the inspection you did 9 month ago??? Magically they had no record of it. Then the service manager, Stuart said he would try to get the repair covered, to which I said I would really appreciate it, as we were considering purchasing a new Murano from them and it would go a long way to a continued relationship with them. I get an email 4 days later after following up with them stating they would cover half of the $450 repair. I was astounded they couldn't cover the entire bill, knowing our history together! I then emailed my salesman, Tyler, to see if he might be able to assist me, as he was helpful with the sale. He agreed with Stuart that it was the best they could do. But he graciously offered me $225.00 of the purchase price of a new $35,000 Murano. Wow - how could I resist?! I let it be for a bit until I decided I would contact the owner, Mark. I sent him a pleasantly and professionally written email explaining everything. After a week or so, I sent a follow up email to see if he had had a chance to look into it. This was over a month ago and I have not received a single response. I also sent two emails to Stuart, the service manager - same 'no response'. I guess after over 10 years of being a faithful customer and spending in excess of $90,000, it doesn't earn you any type of customer loyalty, whatsoever. There are other dealers out there and other brands. Please know - they're happy to sell you a vehicle, but in my experience, that's where the service and enthusiasm ends. I have spoken to many others and have realized I'm not alone in my treatment. Gerry More

Infiniti Q60S This dealership was worth the drive from Hamilton. I dealt with Jeff Scott who was a great no pressure type person. He was a gentleman and great to This dealership was worth the drive from Hamilton. I dealt with Jeff Scott who was a great no pressure type person. He was a gentleman and great to deal with. Highly recommended. I traded in a newer SUV and received a fair trade in towards a new Q60 Red Sport. Thanks Jeff! More

Best Experience Ever!!! Buying a new car has always been a dreaded experience, so when the time came to replace my Maxima I was not looking forward to shopping around for a n Buying a new car has always been a dreaded experience, so when the time came to replace my Maxima I was not looking forward to shopping around for a new car. After looking at various makes and models I decided it would be a Nisson Rouge. I was greeted by Jeff Scott who is the most professional car salesperson I have ever dealt with. To my surprise the experience, from start to finish, was very pleasant. My best car buying experience - ever! More

they lie we brought our niissan out and they did the diagnostic and told us what parts we needed so we bought them and got them put on by our own mechanic to s we brought our niissan out and they did the diagnostic and told us what parts we needed so we bought them and got them put on by our own mechanic to save money and it didn"t fixs the problem,which i know they make mistakes but we went back and wanted them to do another test for free since we already paid before but because we didn"t let them do the work, they want us pay agin...makes no sence...whatever happen to the customer being right More