Signature Mazda

One star for now I agreed to purchase a 2022 Mazda3 from them on August 1st and agreed to pick up the next day on the 2nd at 3:30pm when I arrived on the 2nd the car wasn’t ready and was told to wait for 3 them on August 1st and agreed to pick up the next day on the 2nd at 3:30pm when I arrived on the 2nd the car wasn’t ready and was told to wait for 3 hours with varying excuses before a finance manger finally came to see me they quickly took my money and had me sign a single piece of paper that did not include the VIP package that was offered to me for free (why offer something and not deliver on it?) then I was rushed over to an offsite insurance agency to get my plates. I was given zero assistance on putting the plates on and no screws or front brakes to secure them. When I went back to the dealership to ask I also noticed the windshield was cracked (was no visible during the test drive due to a window sticker) not a big deal they agreed to pay my deductible but have since ghosted me. The most frustrating part is the sales manager was supposedly too busy to even shake my hand and apologize for my experience. I am shocked considering I choose this dealer because of the positive reviews given to me by my friends and co workers. Now I can understand being busy but I can’t excuse the poor attitude given to me by the sales team and finance manager they made me feel like I was being overbearing even though I showed up on time with a bank draft for the full amount. I will edit this once and if they attempt to resolve my issues More

This Dealer has been where we brought our previous Mazda cars’ to service and now we bought the third Mazda car from. I think it shows that we do have faith in your business. We hope and expect a good ex cars’ to service and now we bought the third Mazda car from. I think it shows that we do have faith in your business. We hope and expect a good experience with you. More

Mazda been my car to drive for many years, as this is my third car from Mazda. This Brand name have taken care of me for the past 35+ years. Signature Mazda is an excellent place to shop or buy a new car a third car from Mazda. This Brand name have taken care of me for the past 35+ years. Signature Mazda is an excellent place to shop or buy a new car as is, in the Auto Mall. There are many places to shop, test drive in this auto mall, but I have chosen to buy my new Mazda from this dealership, because of the excellent service and the many professional people working there. I would never buy a car because of pressure sale tactics, this dealership does not do any of that. They were helpful in getting the car that I wanted and treated me as an important customer, addressing all my concerns in buying an EV. My experience in buy my new Mazda MX-30 was a good one. Had fun getting the car that I wanted to buy. Aki and Joe, have helped me greatly in my transition to an EV, so glad that they are there. More

Over all service was great, customer service was great and informative. Courtesy wash not great, but average and informative. Courtesy wash not great, but average More

Richmond auto mall is nicely renovated and big. Lots of variety of vehicles to choose from. Nice and cozy sofas. Best if have free snacks. Lots of variety of vehicles to choose from. Nice and cozy sofas. Best if have free snacks. More

Carol and kelly both were outstanding. They know the needs of their customers and do not disappoint. They know the needs of their customers and do not disappoint. More

Christophe is excellent! We called to inquire about a vehicle that showed as in stock on the website and 48 hours later we drove away in it. Only happened because Christophe We called to inquire about a vehicle that showed as in stock on the website and 48 hours later we drove away in it. Only happened because Christophe took the call. More

Well customers service and making us feel welcome and comfortable, salesman Danny is also responding with patient. comfortable, salesman Danny is also responding with patient. More

Helpful, friendly, very easy to work with. Excellent experience. Have all ready recommended to my neighbour. Excellent experience. Have all ready recommended to my neighbour. More

Excellent experience with great customer services provided by Arthur Choa. Thank you so much, Arthur Choa. provided by Arthur Choa. Thank you so much, Arthur Choa. More