Signature Mazda

A Long overdue service call for my Mazda speed 3 Hello , my name is Frank Modenese and just recently brought my baby in for a long overdue servicing . Right from the get up and go , the representativ Hello , my name is Frank Modenese and just recently brought my baby in for a long overdue servicing . Right from the get up and go , the representatives from the service bay were extremely courteous and made me feel very welcome.i.I explained what I wanted done and what to check for so we proceeded with some paperwork and boom it was done . My car is a 2012 Mazda speed 3 , a fairly rare car so it was in my best interest to have it looked after by the professionals. For the work that had to get done ,the car couldn't of ended up in a better place, sure it may have cost a bit more but the end result is knowing that the right people worked on my car . When I got car back it was like driving it for the first time , I literally had to educate myself on how to drive the car 'Wow!. I also called the service manager to tell him thank you for looking after me the way they did and to let the technical mechanic know how much I appreciate the job well done . In closing , all the people at Signature Mazda at the auto mall in Richmond BC are fantastic ,and yes absolutely I'll go back , so if you're thinking about doing business with this dealership , I would say go and enjoy the experience. Thanks Again Signature Mazda More

Annual Service CX-5 Took 1 hour less than promised including car wash!All checks were made and recorded so I could easily see all areas of the car were in good shape Took 1 hour less than promised including car wash!All checks were made and recorded so I could easily see all areas of the car were in good shape More

Friendly and informative Explained the work to be done. Why it had to be done. How long it would take and a cost estimate! Couldn't get any better than that. Oh yeah the coffe Explained the work to be done. Why it had to be done. How long it would take and a cost estimate! Couldn't get any better than that. Oh yeah the coffee wasn't bad either! More

Professional, friendly & thorough This was my first time visiting Signature Mazda and I was very impressed with the clear & concise communication. I found the staff attentive and frie This was my first time visiting Signature Mazda and I was very impressed with the clear & concise communication. I found the staff attentive and friendly. I will be back. More

Kelly Lam Fantastic and Amazing Service provided by Alice Lee and the team. I am completely satisfied with her service. Definite will refer friends and relative Fantastic and Amazing Service provided by Alice Lee and the team. I am completely satisfied with her service. Definite will refer friends and relative to Alice Lee. More

Always very responsive to questions I went to dealership on a very busy time at the end of a month , yet all staff were very attentive to greeting me , and arranging a test drive (CX-5) I went to dealership on a very busy time at the end of a month , yet all staff were very attentive to greeting me , and arranging a test drive (CX-5) More

Very professional From the time I stepped into the showroom I felt "welcome" by the entire staff. Sales person (Justin Kim) made sure all of my expectations were met From the time I stepped into the showroom I felt "welcome" by the entire staff. Sales person (Justin Kim) made sure all of my expectations were met and the level of professionalism was exceptional. Was really impressed my new car was delivered same day and Justin spent the time to go through countless technology features. Throughout the deal I never felt pressured or rushed and I left feeling extremely happy and satisfied. More

Well served when there The people here are super friendly and treat you very well. They do always seem to be busy so if you need to rebook for another appointment, it seems The people here are super friendly and treat you very well. They do always seem to be busy so if you need to rebook for another appointment, it seems you will consistently need to call them to see if your parts have arrived. I was told that they will call me asap when the parts arrived but didn't receive any calls for 2 full weeks. I called the beginning of the 3rd week and was told it has arrived. I booked for service at the on the day at the very end of the 3rd week and when I got there I was told that it might be the incorrect part since they weren't the ones that called me to say that the parts have arrived.... In the end, yes, the parts were correct so my car did repaired promptly and quicker than the estimate time so that was great. However, this just makes me come back to the original question again on why no one called when the parts were already there. It probably is a timing thing and not really blaming anything on anyone but it just turns out that this was my experience there. More

Worth the trip from the North Shore I first dealt with William Li and his team when I emailed Signature Mazda about a used 2015 Mazda CX3. They were very prompt in getting back to me an I first dealt with William Li and his team when I emailed Signature Mazda about a used 2015 Mazda CX3. They were very prompt in getting back to me and understood my needs and limits in shopping for a car. I made an appointment to see the car and was met by one of William Li's assistants who showed me the car and took me for a test drive. I wanted to compare it with a 2017 CX3 so a test drive was quickly arranged. I found his assistant friendly and knowledgeable...well able to explain all the features of the car. I ended up purchasing a 2017 CX3 Demo model. William was very professional and patient with me. Our negotiations were pleasant and unhurried, with not a lot of pressure. I was able to arrange financing on the spot and also arranged for licencing the car right in the dealership. When I returned after lunch, my car was sitting in the showroom all done up with a big bow. What a lovely surprise! I am very pleased with my purchase and with the service I received from William Li and his team. More

Prompt service The service was excellent. There was parking available for my car. When I went in someone was there to take my information immediately. The Mazda The service was excellent. There was parking available for my car. When I went in someone was there to take my information immediately. The Mazda representative recognized that I was waiting for the car so he facilitated having the work done quickly. I was very happy with all aspects of the experience. More