Signature Mazda

Minor service for Mazda 3 Sport First visit. David was friendly and explained everything thoroughly. Extra service was needed beyond what was expected but that was also clearly outli First visit. David was friendly and explained everything thoroughly. Extra service was needed beyond what was expected but that was also clearly outlined and presented. I was impressed. More

CX 5 purchase Purchased a used CX-5. We were helped by William and Sara. All questions answered promptly and we negotiated a price that we were happy with. No stron Purchased a used CX-5. We were helped by William and Sara. All questions answered promptly and we negotiated a price that we were happy with. No strong arm sales or back and forth haggling. Picked up the vehicle a few days later, I had a few questions which was answered by the service manager. William made sure the vehicle was washed and vacuumed with floor mats installed and ready to go with a full tank of gas. A great buying experience thanks to William and his team. More

Very professional We had a very good experience at the service department for our first service. They followed up with a phone to let us know that our car would be read We had a very good experience at the service department for our first service. They followed up with a phone to let us know that our car would be ready I 15 minutes. We were very happy with our experience More

Prompt, professional, knowledgeable I have been using Signature Mazda for sales and service for over a decade now. As always, the service staff (I worked most with Sean Lal) were courteo I have been using Signature Mazda for sales and service for over a decade now. As always, the service staff (I worked most with Sean Lal) were courteous, professional, knowledgeable, prompt, and personable. Explanations about the work to be done was fulsome; questions were answered openly and (as far as I could tell) honestly. I felt I received good advice without pressure to agree. I know there are some places with lower labour costs but I always feel I get good value for my money at Signature Mazda. More

Brake Service On a previous visit, the dealership recommended a future service appointment for brake service. An appointment was made and followed up. At the appoin On a previous visit, the dealership recommended a future service appointment for brake service. An appointment was made and followed up. At the appointment, a review was made and price estimate was provided. Both were done and delivered with prompt, professional and courteous service plus the added bonus suggestion of a car wash. More

Quick and informative Brought my car in for a scheduled annual "major service" and was told that the wait time would be ~4hrs. I had nowhere else to be so I said I didn't m Brought my car in for a scheduled annual "major service" and was told that the wait time would be ~4hrs. I had nowhere else to be so I said I didn't mind waiting in the lounge. Hot drinks and baked goods were provided and because the service rep listed me as waiting, they put more people on to complete the service in just over half the quoted time. TL;DR: Brought car in for routine service. Expected to wait 4hrs. Was out in 2.5. More

excellent service Excellent, straight forward review of recommended services with no pressure to perform unnecessary extra work. Competent explanation of follow up cond Excellent, straight forward review of recommended services with no pressure to perform unnecessary extra work. Competent explanation of follow up condition report and future recommended service. Prompt finish of work with good cleaning and detailing of car. More

Incredible customer service! Signature Mazda and it’s staff made buying a new car exciting, enjoyable, and luxurious. The customer service was incredible and top notch. The staff Signature Mazda and it’s staff made buying a new car exciting, enjoyable, and luxurious. The customer service was incredible and top notch. The staff at signature Mazda made me feel at home and followed up with me on everything. They always replied to all my correspondences extremely quickly. By far the best car shopping experience I’ve ever had. I’ve recommended Mazda, the dealership and it’s staff to all my friends and family! More

Great Experience - Knowledgeable and Trustworthy Employees I recently had an opportunity to attend Signature MAZDA at the Richmond automall with my wife as we were looking for a new vehicle. Our fortune turned I recently had an opportunity to attend Signature MAZDA at the Richmond automall with my wife as we were looking for a new vehicle. Our fortune turned out to be meeting Donald Li when we arrived. He was pleasant and courteous, knowledgeable and upfront. He didn’t demonstrate any of the negative “industry stereotypes” that we had experienced elsewhere and on the contrary was what I would hope for but not necessarily expect when navigating the car buying process. He was the difference maker for me and earned my trust. We proceeded to meet Fiona and within 2 days had completed the purchase of our new car. Overall was entirely pleased. No bait and switch, no difficult negotiating, just plain upfront discussion and customer service like you would ask for. We love our new MAZDA3 Sport GT Premium and appreciate the Signature MAZDA experience! More

Excellent Service provided in a timely manner I brought my Mazda in for a major service and upon arrival I was greeted warmly and offered coffee and baked goods. Sean the service rep was easy go I brought my Mazda in for a major service and upon arrival I was greeted warmly and offered coffee and baked goods. Sean the service rep was easy going and friendly Clearly explained the difference between a major and minor service and exactly what they would be doing to the vehicle that day. I was given an approximate time of 3 hours for full service to be completed but they were super efficient and the car was ready in half the time! I also recieved a complimentary wash and vacuum which was a nice bonus. As well they provided a free shuttle to any location near the dealership which was excellent because it allowed me to run some errands instead of just sitting there and waiting. Overall I have received great service all 3 times I’ve been in there Thank you More