Sherwood Park Hyundai

I brought my vehicle in for repair, I had the engine light on the dashboard and the vehicle wouldn’t start after many attempts to start it. I booked an appointment for Monday morning, I managed to brin light on the dashboard and the vehicle wouldn’t start after many attempts to start it. I booked an appointment for Monday morning, I managed to bring the vehicle in on Saturday morning and park it in the lot, as I could not use it because it was hard to get it started. On Monday, I received no calls to let me know what might be wrong with the vehicle, I called the dealership and try to find my own information as I was passed from one phone to another to find out “who’s” taking care of my vehicle, finally I learned that I had a “maintenance advisor Derek” this guy told me that the part I needed was not available at his dealership and that he would look at other dealers to find it, after a few hours I called back to find out the progress, I was told by my advisor that the part I needed was available in Ontario and it would take until Friday to get the part, I asked my advisor, what about “next day delivery? And he told me that it was not possible for the dealership to do because the dealership was over their quota for the month! The part required to fix the vehicle was a “purge valve” only 1 available in Canada… really! The part finally came in Thursday, my advisor said the vehicle will be ready Thursday before 5:30 but did not happen. Then he told me the vehicle will be worked on first thing in the morning, but did not happen, Around 11:30 am, I received a call from the parts department telling me the “purge valve” was in, I told him that the vehicle was already in the shop, my advisor was Derek and to let him know about this information, about an hour later I called Derek and asked him if the parts department told him that the part was in, he said no one told him. Finally around 4:45 Derek called me to let me know that the car was ready, I told him to send the courtesy car to pick me up, around 5:15 I received another call telling me the courtesy car driver was done for the day and a taxi cab was dispatched to pick me up, I waited for close to one hour for a 5 minute drive, I finally got my car Friday at 6:00 pm. I was not offered a courtesy car for that week my car was in for “waiting”, “and I did ask for one”. When a customer bring his car for repair he is stranded and at the mercy of the people who is fixing his car, spending a week waiting for a part that should be readily available throughout the province is unacceptable “it’s a good thing that there wasn’t two cars in Canada that needed that same part”! And Good communication in the dealership between the parts department and the maintenance advisor is a must. Would I go back or recommend this dealership… Would you? More

I know this is going to sound like I'm getting paid by these guys, but here's the truth. I bought a 2012 Elantra 5 door from these guys. I had no trade, and didn't need the car right away. I got a dea these guys, but here's the truth. I bought a 2012 Elantra 5 door from these guys. I had no trade, and didn't need the car right away. I got a deal, with no B/S, at a price that the other dealers in town would not believe. I worked with Fred, sraight up guy, willing to work with you. I made the deal, they held the car for a month for me without complaint, and held up the payments, the financing was easy, great, great, great. I love the car, only 705 km on it to date. No quality issues, so their service is a unkown at this point. You need to give these folks a chance, you won't go wrong. Ross Thompson Morinville, Ab. More

We went to buy a new car, and we put a $500 deposit and they told us it is fully refundable. Then we changed our mind and went to get our $500 back but sales manager Mo Jaber said no and started yelling a they told us it is fully refundable. Then we changed our mind and went to get our $500 back but sales manager Mo Jaber said no and started yelling and swearing at us and he also gave us a threat and said he will call the police on us. He insulted us infront of everyone. We never seen this kind of customer service in our life. Mo Jaber treated us like we were criminals. More

i went in for a new car i waited 6 months just so i could get approved. i dealt with amanda who paired me with a woman i cant remember her name but she was new with the company. the service was great i even get approved. i dealt with amanda who paired me with a woman i cant remember her name but she was new with the company. the service was great i even rang a bell loool and everyone clapped as if i was the main attraction. i didnt like the price but because it was my first car and i was naive i fell for it. it wasnt a horrible deal but im sure i could have pushed for a lower price. regardless i would recommmend them! More