Sherwood Park Hyundai

First Brand New Car We bought a 2015 Sante Fe Sport from the dealership. We were treated with politeness and were never pushed to buy down thing we didn't want. Kien lis We bought a 2015 Sante Fe Sport from the dealership. We were treated with politeness and were never pushed to buy down thing we didn't want. Kien listened to our needs and wants in a vehicle and then upon picking it up went through all the buttons, hands free set up and the seats etc. We will be buying our next second car from Sherwood Park Hyundai. More

Helpfull Friendly staff My wife and I recently were looking to replace her SUV. We were looking for used. After doing her research she wanted to look into buying a Santa Fe. My wife and I recently were looking to replace her SUV. We were looking for used. After doing her research she wanted to look into buying a Santa Fe. After looking around at different used ones we ended up looking at Sherwood Park Hyundai. This is the area we live in. Before we went there we had read the reviews on the dealership. They were not great. The models we were looking for happened to be at that dealership also. After test driving a few used Santa Fe's. We found one we liked there. Still having concerns about the reviews, most of them about the service department. Upon inquiring about this, we found out the people in the service department had changed. We then decided to purchase the Santa Fe, at this point I also bought a new Elantra. During the next month we had some factory defect problems with the used Santa Fe. Joy Ziegler and his service department took some time and effort to solve and fix the problem. I actually think if I had taken it somewhere else it would of never got fixed. Hats off to those guys. Also a special thanks to our salesperson, Doug Trieu. Not only purchased the Santa Fe we wanted. I also upgraded my car to a new 2015 Elantra for. More

Service Department I have been going to Sherwood Park Hyundai since I purchased my Santa Fe back in 2012, however I never had a good experience in the service department I have been going to Sherwood Park Hyundai since I purchased my Santa Fe back in 2012, however I never had a good experience in the service department until today. Is there new management in the service department? Codey was very friendly, knowledgable and genuine. Keep up with the great customer service! More

Excellent experience this time around Had horrible experience with them before, apparently there is a new management and I had an excellent experience this time around. Stephen and Sam fro Had horrible experience with them before, apparently there is a new management and I had an excellent experience this time around. Stephen and Sam from finance were both excellent to deal with. And the most important thing is, they fulfilled their promises. I will not hesitate buying cars or recommending them to others. I just wish I could say the same thing to their service dept, at this time, I would still bring it somewhere else but that's a different issue. Their sales department are professional and honest, More

Worst dealership I have ever been to. My husband and I found a used car online. It was a 2015 Hyundai Altima, the list price online was $13,500.00. We went to the dealership and spoke with My husband and I found a used car online. It was a 2015 Hyundai Altima, the list price online was $13,500.00. We went to the dealership and spoke with Shelley, whom by the way was great. We took the car for a test drive and loved the car. When we got back to the dealership we made an offer on the car. Full list price. Shelley took the offer to the Manager who came out to tell us that they had priced the car wrong and it was supposed to be $16,988.00. I work in the service industry, if it is your mistake and no retraction is posted you honour the price. Everyone we have spoken to has said the exact same thing, the dealership should have honoured the price. This is the second time I have walked away from this dealership. I will never return More

Lies lies and more lies I phoned in and told him what I was offered at the red deer dealership everything in and colour make and model of the vehicle. He proceeded to tell me I phoned in and told him what I was offered at the red deer dealership everything in and colour make and model of the vehicle. He proceeded to tell me for sure we can beat it and let me call you back to work out the numbers. He called back and told me an amazing deal.....so I thought we then told him we will be there with in the hour so we went in and low and behold he then changes his story the number he told us was not everything in like he told us it was and ended up being way more than what we were given in red deer then we walked out and left. So then he proceeded to call me and tell me to come back and that his GM would like to speak to us and work out a deal and yet again it wasn't even close to a deal. He and the GM told me to go shop at red deer because they are already taking a hit on this deal....it was more than red deer already so no they were not. Then he told me he called red deer on Sunday..... Once again a lie because red deer Hyundai is closed Sunday's he is the most outrageous sales man and lied would not stop texting. And calling I had 4 missed calls when they are a so called non pressure sales dealership I have multiple rude texts saying I am wrong and don't know what i am talking about. When I went to the Leduc Hyundai and they agreed that he was wrong and I was right. Over all Stephan is rude ignorant makes a person feel very uncomfortable and make an already stressful situation even more traumatic never will I ever recommend him or Sherwood park Hyundai to anyone ! More

Over and beyond customer service I would like to take this moment to thank Micheal-lynn and Codey from the service department. They not only went over and beyond the call of service b I would like to take this moment to thank Micheal-lynn and Codey from the service department. They not only went over and beyond the call of service but they made the experience enjoyable and memorable. I would also like to thank a couple of the other staff, sadly I don not know their names, who also helped us on Saturday November 28. What started as an unhappy experience ended phenomenally well. If it was not for the staff at the service department my husband and I would not go back. Thank you again to the service department, you ensured happy and returning customers ;) More

Best Car Buying Experience Just picked up an Elantra GT Limited for the wife. It was an easy and simple process. Stephan McCuaig was professional and great to deal with. I ap Just picked up an Elantra GT Limited for the wife. It was an easy and simple process. Stephan McCuaig was professional and great to deal with. I approached Sherwood Park Hyundai after another dealer on the south-side failed miserably. You should give these guys a try if you are in the market for a new vehicle. I would buy from them again. More

Very pleasant experience. I tired to buy a vehicle here 3 years ago. The experience was not very good. But have things changed!! I tried them again and was very impressed. I I tired to buy a vehicle here 3 years ago. The experience was not very good. But have things changed!! I tried them again and was very impressed. I dealt mostly with Jessica and Robin. Both were vey professional, honest and helpful. They did not demean other car manufacturers which I find very unprofessional. They were also very easy to deal with. They did not put pressure on me to purchase a vehicle or buy extended warranty. I ended up buying a vehicle here and am extremely pleased. Jessica has checked with me a number of times to make sure that everything was done to my satisfaction and that I am having no problems.. I have not done any service on the vehicle so I cannot comment on their service. More