Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sherwood Park Hyundai
Sherwood Park, AB
662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
662 Reviews of Sherwood Park Hyundai
December 09, 2016
Excellent customer service We purchased a Hyundai Santa Fe from a different dealership however decided to use Sherwood Park Hyundai as our "home" dealership as its very close to We purchased a Hyundai Santa Fe from a different dealership however decided to use Sherwood Park Hyundai as our "home" dealership as its very close to where we live. We've had to have a few warranty things done to it (unfortunately), I dealt with John Vaage for both warranty issues and both times he went above and beyond what a normal Service guy would do. More specifically, we had an issue with our tires (all 4 tires were defective from the factory) and we had to deal with Kuhmo Tires. Dealing with Kuhmo tires was a pain in the xxx as they mostly deflected the issue. Over time, John was able to sort of THEIR issues and get them to get us four new tires. Unfortunately Kuhmo only wanted to pay a certain amount even though Hyundai was able to prove the tires were defected from factory. I was told by Hyundai that I was on the hook for about $300 for labour, cost of the new tires, etc.. which is absurd as the tires were simply defective from factory. John was able to get me into the shop within a day of sorting this issue out with Kuhmo and had the new tires on within hours. Upon picking up the Santa Fe, I voiced my displeasure with having to pay $300 for an issue that was clearly Kuhmo Tire's issue. John spoke with his manager Dave Brooks and I was out the door without having to pay the approximate $300. Both Dave Brooks and John Vaage were very professional, answered emails quickly and dealt with the issues. This dealership is clearly committed to customer service and ensuring their Hyundai customers leave the door with a smile on their face, which is what I had when I left. Thanks again to both, I'll definitely be dealing with John and Dave again if I have to return. More
by MG
Employees Worked With
Dave Brooks, John Vaage
November 28, 2016
Very good. John was very polite and helped me with my service. Very easy going person that did not put a person on edge. He went through my file and talked about John was very polite and helped me with my service. Very easy going person that did not put a person on edge. He went through my file and talked about what was going to be done on my car. Great guy. Thanks again. More
by Helen Lindsay
Employees Worked With
John Vaage
November 26, 2016
excellent experience good sevice and he provided me of what i needed. Very professional and courteous. thank you for the good and fast sevice. keep it up buddy :) good sevice and he provided me of what i needed. Very professional and courteous. thank you for the good and fast sevice. keep it up buddy :) More
by vine
Employees Worked With
Doug Trieu, Josh Heary
November 13, 2016
Great service from John Vaage Just want to say that the service I received from John Vaage was the most impressive I have had to date at any dealership. He was efficient, calm, str Just want to say that the service I received from John Vaage was the most impressive I have had to date at any dealership. He was efficient, calm, straight-shooting and knew his stuff. He is a genuine asset to the dealership as much as to those of us requiring automotive maintenance. There was no up-selling and it seemed like John was able to come at this from a customers perspective...trying to make the situation as painless as possible going after only those things that needed to be repaired. He was even gracious enough to let me know what pieces I could do on my own (bulb replace, fluid change) rather than cost me extra money and technicians time that I didn't really have to spend. John brought my vehicle in at 5:20 on a Friday night, arranged a loaner and connected with the warranty company despite it moving into after hours for him. He had me on the road within thirty minutes of arriving at the dealership and followed up regularly as the vehicle was going through the repairs. There was no nonsense or some of that phony schmoozing that you sometimes find at dealerships. I walked away with a sense that it was important to John that I got looked after as a customer. Interestingly, my positive interaction with John shifted my purchasing decisions as well I had been doing some internet shopping for vehicles prior to this and settling on the Grand Cherokee. Following my interaction with John, I was so impressed that I decided to see what Sherwood Park Hyundai had on offer. I had contact with Robin Do and explained what I was looking for. He was ready to to get me a Jeep and a Hyundai to look at even though they weren't on his lot. I located a Sante Fe for consideration and we did some conversations back and forth via email.He was able to meet my price on it without a bunch of saleman garbage and the rest is history. I came into the dealership at 10:00 the next Saturday and was gone by early afternoon with a new, used vehicle. Savin managed the actual transaction in Robin's place and Brian Robb was second to none in getting the remaining finances I needed in place. All in, my experience at this dealership has been most impressive and would recommend the folks I worked with to anyone. Thanks everybody! More
by Scott
Employees Worked With
Robin Do, Brian Robb, Emma Ross, John Vaage, Savin Kim
November 08, 2016
GUTCHECK to head Check. I took my Elantra in for the regular maintenance early in the morning. Later that afternoon I got the link to the Vehicle report. As I am not much of I took my Elantra in for the regular maintenance early in the morning. Later that afternoon I got the link to the Vehicle report. As I am not much of a car guy, the amount of work / Money that was needed on my vehicle floored me. Needless to say my mood was incredibly sour when I went to reclaim my car. I met with John (The Service Advisor). He explained to me their Good/Better/Best policy and made it way easier to understand the system they use. Leaving the dealership I felt a whole lot better. Thanks John! More
by WTShields
Employees Worked With
John Vaage
October 28, 2016
Horrible customer service ! - Tim In early October I came in looking for some options. This name and face speaks words.... he was completely ignorant. he didn't seem to know much of wh In early October I came in looking for some options. This name and face speaks words.... he was completely ignorant. he didn't seem to know much of what he was talking about has he went to three different employees and then left me with nothing .. I will not recommend this dealership to anyone for this reason alone. Very unsatisfied. More
by Tim6162
Employees Worked With
Josh Heary
October 27, 2016
2014 Santa Fe limited Very good service provided by both Josh and Doug. Josh treated us very well and was very accommodating when we needed to use a vehicle while ours was Very good service provided by both Josh and Doug. Josh treated us very well and was very accommodating when we needed to use a vehicle while ours was being repaired. They even delivered our vehicle to camrose! Very happy with my experience at sherwood park Hyundai! More
by Mgjesdal
Employees Worked With
Doug Trieu, Josh Heary
October 25, 2016
Thank you Sherwook Park Hyundai We traveled from Fort McMurray to find a vehicle and Shelley, Doug and the crew did the job professionally and efficiently - and all were very friendl We traveled from Fort McMurray to find a vehicle and Shelley, Doug and the crew did the job professionally and efficiently - and all were very friendly and helpful! I was able to drive home with my car that same day! More
by DW Fort McMurray
Employees Worked With
Robin Do, Shelley Dixon, Doug Trieu
October 23, 2016
Wonderful Customer Service I bought a 2015 Hyundai Tucson and was very pleased with my sales guy, Savin. He was very helpful and went the extra mile to help us get a great deal I bought a 2015 Hyundai Tucson and was very pleased with my sales guy, Savin. He was very helpful and went the extra mile to help us get a great deal and making sure we were satisfied customers by being very personable. I would recommend Sherwood Park Hyundai to my family and friends. More
by Debbie
Employees Worked With
Doug Trieu, Scott Hourie, Savin Kim
October 14, 2016
Great Costumer Service, thanks Josh We are Sherwood Park Hyundai customers and have always received excellent care, especially from Josh Heary, a great person who helped us when we neede We are Sherwood Park Hyundai customers and have always received excellent care, especially from Josh Heary, a great person who helped us when we needed. thanks Josh More
by normayrene
Employees Worked With
Josh Heary
