Sherwood Park Hyundai

Don’t believe a word they tell you especially at Sherwood Hyundai make sure you have everything in writing they don’t honour what’s promised and there manufacturer warranty is xxxx when they say only thing t Hyundai make sure you have everything in writing they don’t honour what’s promised and there manufacturer warranty is xxxx when they say only thing that isn’t covered is brakes bunch of snakes and smug xxxxxxxx I would never buy another one or recommend to anyone More

I originally came to Sherwood Park Hyundai for a simple oil change, which turned into a five-hour ordeal despite being scheduled for 11 a.m. I didn’t receive my car until 4 p.m., and had to repeatedly ask oil change, which turned into a five-hour ordeal despite being scheduled for 11 a.m. I didn’t receive my car until 4 p.m., and had to repeatedly ask for updates. When I finally brought it up to the service manager in person, his attitude was dismissive and unapologetic. He told me, “Well, we are here now,” showing no real accountability or concern. After sharing my honest experience in a review, the same service manager emailed me saying the dealership would rescind a previously offered free detail and oil change if I didn’t take the review down. I found this incredibly inappropriate—it felt like an attempt to silence me for speaking honestly. When I expressed how uncomfortable this made me, he doubled down, saying he saw “no benefit” in providing services to an “unhappy customer.” While I was told I could still use the oil changes I prepaid for at the time of purchase, I now feel bullied and completely uncomfortable returning to the dealership. I should not have to choose between my voice and my money. This experience has made it clear that honest feedback is not welcomed here—only silence in exchange for service. That’s not how customer service should work. More

This branch has the best service I’ve ever experienced. Seamus Welling delivers what he says every single time and I find him to be extremely fair! Seamus Welling delivers what he says every single time and I find him to be extremely fair! More

I had to come in for a recall on my 2013 Hyundai Santa Fe. My car was taken care of quickly sooner than expected. I was given a loaner vehicle to use as I had also added other items onto the list while my Fe. My car was taken care of quickly sooner than expected. I was given a loaner vehicle to use as I had also added other items onto the list while my vehicle was being serviced. Everything was explained to me upon pick up that my vehicle is now “golden”. More

Purchased a used vehicle from this Auto Canada dealership under 2 weeks ago, numerous times through the sales process there was discussions around the inspections done, leaks fixed, and an email from the de under 2 weeks ago, numerous times through the sales process there was discussions around the inspections done, leaks fixed, and an email from the dealer principal himself that they sell quality and reliable vehicles prior signing papers. Car sold lasted 3 days and a very minor amount of kms and the engine started to show signs over heating, leaks on the engine that were not fixed nor disclosed. Very disappointed that a national dealership such as Auto Canada won't stand behind their product they sold, especially after receiving an email from the dealer principal that they hold their reputation high for selling quality and reliable vehicles. We have purchased all our previous vehicles from comparable dealerships, if there was any issues the dealership stood behind their product. Use a high level of caution when purchasing from this dealership, don't make the same mistake I did and put trust in their reputation. More

Follow-up after the appointment was a nice touch. Seamus took a minute to see if we had questions and to see how the vehicle was doing Seamus took a minute to see if we had questions and to see how the vehicle was doing More

I paid over $800 to fix a problem. I was assured it was fixed. After driving the vehicle for 1 hour, the problem re-occured. I'm still waiting for a callback. I was assured it was fixed. After driving the vehicle for 1 hour, the problem re-occured. I'm still waiting for a callback. More

Dealt with Sam Handous who had posted a vehicle on Facebook Marketplace at $13,895. I asked him about inspection history and standard vehicle questions. I was told that an inspection would be coming, Facebook Marketplace at $13,895. I asked him about inspection history and standard vehicle questions. I was told that an inspection would be coming, and the following day checked in. Was told it still hadn’t been done. At one point I was told that rest assured any safety issues would be taken care of in the inspection. Vehicle was listed at $15,000 on the website, but listed on marketplace at $13,895. I made an offer of $13,000 plus doc fee of $500 for a total of $13,500 with the understanding that inspection would take place and any issues of safety would be taken care of as Sam said. Following day, offer accepted via text. 30 mins later a follow up message saying inspection revealed work that needed to be done so they decided that the vehicle would be listed at $15,000. Sam stated that the price would need to be adjusted on our ‘deal’. I advised Sam that I knew the vehicle was listed at 15k before the inspection. Was told that a manager would follow up after the weekend. No follow up call from the assistant manager, so I reached out to Sam. He stated they were too busy to call and that the dealership moved price to $15k and a deposit was put on it at that price. This dealership didnt even have the decency to call and discuss my accepted offer or options to move forward. Neither Sam or the manager could be bothered and tried to find a new buyer. Horrible customer service, shady business dealings with pricing, and a lack of any communication after an ‘accepted deal’ trying to play games and then ignore potential client completely. I'd expect this type of behavior from a backyard dealer but Hyundai should be ashamed at this level of service and blatant lies. Complete lack of professionalism from this dealership and sales/management staff. Be well aware when dealing with this type of dealer. More

I had a fantastic experience. The best customer service I have received in a long time thank you to everyone there who help me get my vehicle Uday, Emigdio,Wade. The best customer service I have received in a long time thank you to everyone there who help me get my vehicle Uday, Emigdio,Wade. More

Dealership investigated and found the issue (right away) as i had described - parts on order as i had described - parts on order More