Sherwood Park Dodge Chrysler Jeep Ltd

Proceed With Caution Recently, I brought my van in for a repair because the check engine light was on and drive-ability was getting bad rather quickly. Before I did that I Recently, I brought my van in for a repair because the check engine light was on and drive-ability was getting bad rather quickly. Before I did that I took it to an independent mechanic that I have known for years, he scanned it, looked up the codes and proceeded to indicate that the repair would most likely be covered under warranty. He explained what I should tell the service department at the dealership we had done and I did. So now I have the van in, the details given to the dealership and I leave it in their capable hands. I get a call back saying that their diagnosis is completely different from the independents and the repair would NOT be covered under warranty. So I questioned the logic behind the repair and asked for an explanation. I was not happy with the response and called Chrysler for a little added clarity. They were not entirely helpful with that sort of information as they don't deal with workmanship, understandable. Chrysler requested me to keep them in the loop with what happens from this point. I phone my mechanic friend now and say what the heck is going on. He says he doesn't understand their reasoning but it's totally possible however unlikely, that what they suggest needs to be done. So I tell them to go ahead and fix it. Now comes the fun, I CANNOT for the life of me, get a hold of anyone or get them to call me back. I am redirected to the service department 4 or 5 times before I just leave a message. I finally get a call back saying my vehicle is done so I go and pick it up a little later in the evening and pay my bill. I leave the parking lot and this thing is now running about the same as a chuck wagon on a dirty road, horribly. Same problem, engine light is on, if anything it appears to be running worse. Now I'm getting a little frustrated, what the xxxx! So I take it back to my friend, the independent mechanic, and he scans it again. The exact same problem is still there. I call the dealership and they say to bring it back in. They now agree with the initial diagnosis and proceed with the warranty repair. Did they fix the problem? Yes. Can I trust that they will make the correct diagnosis the first time? No. Without outside help I would have been left wondering what was going on and possibly stuck with an ever increasing bill. I was refunded a large portion of my first bill; minus a few parts that HAD to be left in the vehicle. What I did right on this was to seek the help of Chrysler right off the bat when the information from the dealership didn't seem to make sense. The service adviser I dealt with was very polite to me and I commend him on his ability to manage information he is given. So that is the only reason you get 4 stars for "Friendliness". The service manager only talked to me once and differed the rest to the adviser. Please be careful when dealing here, and be sure to document your experience or you may end up paying for it. More

Thick twice about which sales man you use at this dealership recently purchased a Dodge Durango, dealership had to get the vehicle I wanted from another dealership as they didn't have what I wanted on the lot. recently purchased a Dodge Durango, dealership had to get the vehicle I wanted from another dealership as they didn't have what I wanted on the lot. The sales person used at Sherwood Park dodge was Shane Johnson, he goes on and on about how great he is constantly, didn't get that good of a deal, but he goes on and on about himself! When I picked up my vehicle the spare key was not available as the other dealership was having problems with the lock box and it would be a couple of days before we could get our spare key. Three weeks later still no spare key, called and got some line about the other dealership not cooperating, this went on for about a week, I called the other dealership and was informed that no one had inquired about the spare keys, will look into and get back to me, they called back in less than five minutes keys were in the mail! More

top notch I purchased a2013 Longhorn. The salesman was very personable and spent the whole day with us while we tried truck after truck until he found the right I purchased a2013 Longhorn. The salesman was very personable and spent the whole day with us while we tried truck after truck until he found the right one for us. The finance people went out of their way to make sure we could take the truck home that night. Very happy with the sales end of the dealership. I have sent two other people to deal with our salesman and they were happy as well. I have no experience with the service part of the dealership. More

Horrible As soon as you drive off the lot your a nobody. Over priced trucks with pushy salesman trying to sell you there ext warantys and protection packages. As soon as you drive off the lot your a nobody. Over priced trucks with pushy salesman trying to sell you there ext warantys and protection packages. Once you argue with them after you buy a truck there then they ignor you. I will never go back or recommend this place to anyone!!!! More

New Car Purchase I recently purchased a 2014 Dodge Charger from Sherwood Dodge, and I am extremely happy with my experience. I've bought many used cars in the past I recently purchased a 2014 Dodge Charger from Sherwood Dodge, and I am extremely happy with my experience. I've bought many used cars in the past both from dealers and private sale and had mostly bad experiences where ever its been, unfortunately in our area the majority of the dealerships are owned by a single auto group that holds no real value in customer service or backing their vehicles, so the main thing i was looking for when purchasing my first brand new vehicle was that the dealership not be owned by this group and to have friendly, and prompt service. Sherwood Dodge has been very friendly, and helpful through my new car purchase experience. Any questions I've had have been answered fully and promptly. I ended up taking home my new car the same day I went to look at it. I couldn't be happier with how quick everything went through, and how the staff were throughout. They gave me everything I wanted in my purchase, as well as a great value for my trade in. All in all I would highly recommend any one in the market for a new vehicle check this dealership out! More

Used car experience I bought my son a used car from Sherwood Dodge. The car never passed the inspection but I was told by the dealership it was fine to drive and bring it I bought my son a used car from Sherwood Dodge. The car never passed the inspection but I was told by the dealership it was fine to drive and bring it back within the first month and they would fix it. Within the first couple weeks my son was rear ended and the transmission went. The insurance wrote it off and paid me approx half the purchase price. The sales rep said he would honor the lost difference on another used vehicle. After 2 months of endless phone calls and broken promises from the sales rep and sales manager I had had enough. I told them I would no longer deal with them. I went to another dealership (Sherwood Kia) and bought another used vehicle that runs great. Sherwood Dodge will never see my face, my sons or many people I have shared my story with. Once bitten twice shy, they are a company whos word means nothing! More