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Sherwood Park Chevrolet

Sherwood Park, AB

4.3
1,123 Reviews
Sherwood Park Chevrolet has knowledgeable sales staff and highly trained technicians that are committed to making every experience you have with us fun, effortless, and financially advantageous. We are Camaro and Corvette specialists so if you've always dreamed of harnessing the power of one of these awesome machines, come in today to take a test cruise and find out what all the fuss is about!
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500 Premier Way

Sherwood Park, AB

T8H 0R5

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Showing 1,123 reviews

November 21, 2023

Great place! Madison and Logan were awesome ! I have purchased a few vehicles now from the Edmonton area (I'm from BC) and this is my new place to go. Thank you! More

by Walker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison, Logan
Nov 22, 2023 -

Sherwood Park Chevrolet responded

Thank you for your review and for choosing us as your preferred store! Feel free to contact us if you require anything!

November 15, 2023

I have purchased 4 vehicles from Sherwood Park Chevy and will be buying my 5th in two years time. My salesman, Mike Tait was great to deal with and extremely helpful throughout the whole process. Mike was More

by iyeska
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rana Fayyad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Tait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Sherwood Park Chevrolet responded

Thanks for your great review, Dean! We are so happy to help you out here!

November 10, 2023

Awesome. Had winter tires put on and had an oil change. also had the brakes looked at. More

by deashton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawna Bilozyr-Sitek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Sherwood Park Chevrolet responded

Thank you for your review!

November 03, 2023

Dave and Vince were very helpful when purchasing the used truck. I would absolutely refer anyone I know looking for a vehicle to ask for Dave when purchasing a vehicle. Dave kept me informed as the truck was More

by chicoeddy2022
Recommend Dealer
Yes
Employees Worked With
David Shull, Vince Manwaring
Nov 03, 2023 -

Sherwood Park Chevrolet responded

Thanks for your review! We appreciate it.

November 03, 2023

Excellent customer service, very thorough & great communication! I was able to get my truck fixed right away and get it back again in a very acceptable amount of time. Highly recommend the service te More

by 1969Chevy
Recommend Dealer
Yes
Employees Worked With
Sandra Scarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Sherwood Park Chevrolet responded

Thank you for the review! We hope to serve you again in the future!

November 01, 2023

Jennifer and Shawna helped address my concerns regarding our truck during the warranty installation of a heated steering wheel. The original work was done well and I was happy with the service. I do have More

by Todd Y
Recommend Dealer
Yes
Employees Worked With
Shawna Bilozyr-Sitek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Harder
Nov 03, 2023 -

Sherwood Park Chevrolet responded

Thank you for your review, Todd! We appreciate your feedback.

October 27, 2023

Went in for some mileage flushes, alignment and tire swap. Faith, who had her first day of work that day, got me all checked in and kept up with notifications through the day on the status. Everythi More

by Don Carriere
Recommend Dealer
Yes
Employees Worked With
Faith Scarth-Hanlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Sherwood Park Chevrolet responded

Thank you for your review, Don!

Oct 31, 2023 -

Sherwood Park Chevrolet responded

Thanks for the great review, Don!

October 24, 2023

I’m extraordinarily disappointed. After dealing with who was easily the best sales person I have ever dealt with (Wayne) the vehicle that I purchased used, started showing signs of a More

by KDid
Recommend Dealer
No
Employees Worked With
Shawna Bilozyr-Sitek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2023

Use to have top notch customer service, my last 2 Oil Changes/Service did not go well, Staff attitude was very poor, cold and short with me. When I asked questions regarding my vehicle, the reply was rud More

by mrcarsonogen1
Recommend Dealer
No
Employees Worked With
April Jacula
Oct 26, 2023 -

Sherwood Park Chevrolet responded

Hello, We are unable to find you in our system but would like the opportunity to hear your concerns and rectify them. Please reach out to our Service Manager, Shawna at your earliest convenience. sbilozyr-sitek@sherwoodparkchev.com Thank you

Nov 01, 2023 -

mrcarsonogen1 responded

This is because if I used my real NAME there would be concerns I and my Family do not wish to deal with! Sorry, I don't think the issue can be resolved. Back in Jan 2023 I brought a vehicle in that I had just bought, and like always I like to have a vehicle service and a tech take a quick look over under the vehicle for me. I have used Sherwood Chev for many years as well as my adult Children because we have always been treated very well and with respect, because we have family that works at or worked at your location for many years. I was very disappointed in the treatment I received and some of the rude comments I overheard from the staff regarding my Chevy vehicle. I paid for my service and left, very upset. A few days later I receive a "Survey Request" So I fill it with my concerns about my visit that it helps improve customer service by avoiding what happen with me. I trusted the survey was a private matter between me and Sherwood Chev Management team, not me and everyone that works at your location. What I wrote in my survey ended up in the Family members ears when they worked there, then the entire service and mechanics shop knew about my survey. The Family member has since left Sherwood Chev, because of that survey our family has fallen out and fighting, and no longer speaking because the person who read the survey could not remember about privacy and the privacy act, and had to tell everyone else because that person knew who I was related to at Sherwood Chev and since I had been coming there for many years. Then I waited about 2 months to bring in my wife's SUV and hoping the survey issue was over with and it will be service with a smile as always. April came out to speak with me and she knew right away that I was the one that wrote the survey, because there was no friendly smile, just straight cold questions and walked away. I should have driven away and gone elsewhere because I felt very uncomfortable, but I waited. I felt so bad I apologized to April and explained the survey had nothing to do with her and I would never give you a poor review. April spoke a few words to me that I will keep to myself, but April has always treated me very well, and I trusted her very much with my vehicle. She explained that survey reflected back on her, so now I feel even worse, I pull my vehicle in and go stand out in the cold to wait, because I was so embarrassed and upset that I waited outside by myself, then paid my bill and left. Then around Oct 16 2023, I am due for Oil Change so I think about it for a few days, and then brought it in for the service. To make the last part short, I was told everything was okay but I had a minor oil leak and a coolant leak. I asked if they had any idea of where it may be leaking, the reply was if you want to know book it in for an inspection as they walked away. I am there in shock, I am at a dealership and that's the answer. The cold unfriendly atmosphere and treatment has me now seeking a trustworthy shop for my 3 vehicles, to one I just spent $1800.00 on for repairs at Robin's Auto in Sherwood Park that would have come to Sherwood Chev. When a Customer fills in a Survey for a business, or provides a review that information is between the customer and the Management and is to be treated with respect if it's good or bad. The damage that was done to my Family, and continues till this day has left everlasting scars. The Employee that took it upon them to share the comments of my survey, to the other staff in service and the shop has no idea of the problems this caused our family because we had family working there at the time. We lost trust in a Dealership that we have dealt with, for many years because of one visit for service, and a simple but private survey. I am truly sorry that Sherwood Chev Management felt it was okay to share and talk about my survey. I am sure this will be shared also, we still have a friend who works there so, I am sure she will hear about it and let me know. Can you recommend a Chevy Dealership that is not affiliated to or with Sherwood Chev, Sherwood Buick GMC or Lakewood Chev? I still would like to have my vehicle service done with Chevy.

Nov 01, 2023 -

mrcarsonogen1 responded

I have used a "Fictitious" name to respond to you, I refuse to provide my true name to protect myself and my family. My first reply is truthful. and nothing to hide. If fact I am thinking of forwarding this replay, with a letter and my invoices to GM Canada for a review.

October 19, 2023

Service has always been amazing. Staff are always friendly. They are conveniently located for easy maintenance. More

by Jr
Recommend Dealer
Yes
Employees Worked With
Ryan Tarrant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Sherwood Park Chevrolet responded

Thank you for the great review!

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