Sherwood Honda

This is the 4th new vehicle we purchased from Sherwood Honda. The first 3 purchase experiences were good, that is why we kept coming back. The service was also satisfactory. The latest purchase and servic Honda. The first 3 purchase experiences were good, that is why we kept coming back. The service was also satisfactory. The latest purchase and service experience was a sad departure from the first 3. The sales process was high pressure and confusing, and the service department's integrity with respect to our trade in was questionable. In discussing our concerns with management staff, we received nothing but condesending platitudes and no assistance what so ever. In my opinion, Sherwood Honda, which used to be a good place to do business, has turned into a dealership rife with high pressure tactics, questionable integrity and lack of customer service. How sad, and so very disappointing. Be very cautious in any dealings with Sherwood Honda. More

I was looking at a used truck, they had an inspection done in their shop. It had a bunch of repairs needed. But it said the tires were good. Looking at the all wheel drive truck and the tires didn't eve done in their shop. It had a bunch of repairs needed. But it said the tires were good. Looking at the all wheel drive truck and the tires didn't even match and the tires showed a bunch of cracks on the bottom where the tires were compressed. I left disappointed that they would hide and lie about something important as the tires. More

Worst dealership and a terrible reflection on Honda's brand. Sherwood Honda snuck in a bunch of overpriced extra charges and didn't break it down in the contract -- we didn't realize until afterward. Stu brand. Sherwood Honda snuck in a bunch of overpriced extra charges and didn't break it down in the contract -- we didn't realize until afterward. Stupid us, we signed the deal before going over EVERY line even though we told them verbally we didn't want any of their "extras." I wish I had listened to other people and gone to Wheaton Honda, which has a way better reputation. Hope this helps prevent other people from a similar and terrible experience. STAY AWAY FROM SHERWOOD HONDA. I wonder if the positive reviews are written by staff. More

Dishonest. Do not honor warranties. Just want your money. Bought a brand new 2024 CRV exl in December 2023. Was a good experience all around and car worked gre Do not honor warranties. Just want your money. Bought a brand new 2024 CRV exl in December 2023. Was a good experience all around and car worked great. 7 months later, the ac condenser tube was struck by a rock on the highway (go figure, gravel on the roads in Alberta). The service person, Bernard, informed me they would have to replace the whole thing, but it wasn't covered under the extensive warranty they assured me would handle all replacement parts and work for the next 8 years. Wanted $2000 plus another 90 to put a deflector plate in place... why wasn't there already something protecting the critical components under the hood? More

In March, My daughter took her 2021 Honda civic into Sherwood Honda for a routine oil change. They also a nail in her tire. They then took her car for a ride and smashed it into a tree. We are not even Sherwood Honda for a routine oil change. They also a nail in her tire. They then took her car for a ride and smashed it into a tree. We are not even sure why the car left the lot to begin with. There was over 12 thousand dollars in damage. At first, they told us her insurance pays for it. Wrong. When our insurance did the investigation, they indicated that it wasn’t their issue. So, they agreed to fix it. I will add at this point the only people that spoke to us were the service manager and the person that booked her car. Our concern was the value of the car now that it had an accident on it. When we brought that up and suggested we meet with the general manager he would not meet us. We left several voicemails and requested through the service manager. He did not return any calls and would not meet us. He hid behind the service manager and let him do his dirty work. Not only did they smash the car, but they did also not do a police report or call my daughter to tell her. She found out when she went to pick the car up. They ended up spending the cost of the repairs and a rental vehicle for almost 3 months. (over $5000.00) but will not compensate her or the lost trade in value. They said that when she trades it in, they will not consider the accident report in the trade value. The question is, why would she want to trade it in at this place. They will not get ours, or anyone we knows business. The service manager was very good. Unfortunately, he had to follow what the Manager said. Quinn, the General Manager and, I believe, part owner is a horrible businessman. He should have dealt with us, not the service manager, who had no authority to approve anything without talking to Quinn. In the 3 months it took them to fix it, we have not seen or heard from Quinn. Do not recommend this Honda location or any others that they may own. I would give them negative stars if I could. More

BEST HONDA SERVICE CENTER IN ALBERTA. Service Manager Darin, and Service Advisor Tyler continue to provide exemplary service to their customers. As a senior I can trust them to service Service Manager Darin, and Service Advisor Tyler continue to provide exemplary service to their customers. As a senior I can trust them to service my vehicle at a competitive rate. They are the friendliest people I have ever dealt with; and I will continue going to SHERWOOD HONDA for all of my Honda service needs. More

If I could rate a 0 I would I called last week for a quote on my vehicle to get detailed the lady told me 270.00 I booked it in. The Monday of my appointment I get a call tell me in tripped in price. 60 quote on my vehicle to get detailed the lady told me 270.00 I booked it in. The Monday of my appointment I get a call tell me in tripped in price. 600.00 I said no I just need the back done. He goes 519.00 I said nope I would pick it up. I wasn’t going to pay that just to get the back of my vehicle cleaned. The manager of services called me and tells me 300 as there’s a miscommunication somewhere. 350.00 just to clean the back of my van what a rip off take your vehicle to Mississippi jacks for a full detail if you want to spend 300.00 on a full detail. Not going there for detail again More

Service has been good in the past. However, they give away customer data!! I got a message from some company with my name, number and report about my car. Absolutely unacceptable that However, they give away customer data!! I got a message from some company with my name, number and report about my car. Absolutely unacceptable that they give/sell my info without consent. Never getting another dime from me. More

Best experience so far dealing with a dealership. Jimmy was able to help us pick the right car for my family. He walked us thru all the different options and helped us find a vehicle that best suited Jimmy was able to help us pick the right car for my family. He walked us thru all the different options and helped us find a vehicle that best suited our needs. Will definitely be back when we look for another car. More

Ritchie at Sherwood Honda was wonderful to deal with. Knowledgeable, helpful, and not pressuring a sale. He got me the car I wanted and helped me with all questions I had. Knowledgeable, helpful, and not pressuring a sale. He got me the car I wanted and helped me with all questions I had. More