Shaw GMC Chevrolet Buick

Hard to make an Appointment I found that they never return calls if you leave a message to make an appointment. You need to call back many times until you get a real person and n I found that they never return calls if you leave a message to make an appointment. You need to call back many times until you get a real person and not an answering machine. If they are late in completing a work order, you will never get a call nor will they answer or return your call. That being said, once you have a booking they generally do a great job and if they finish as expected you will get a call. I've gone there for over 10 years, however they really need to improve this booking problem and not overbook their service bays! More

Just can't seem to get things done in a timely fashion. I used to use Shaw GMC to service a Pontiac Aztek that was still under warranty. I lost count of how many times the vehicle was dropped off in the ea I used to use Shaw GMC to service a Pontiac Aztek that was still under warranty. I lost count of how many times the vehicle was dropped off in the early morning for something as small as an oil change. They would have it all day and when I would call in the afternoon they would tell me that they never got to it. Eventually I got fed up and took my business to another GM dealer. Shaganappi. Service was great there. I purchased a gift certificate for a detail service last fall at a charity auction. I was a bit skeptical from my previous experience with Shaw GMC but decided to give them another shot as it had been many years since I had gone there. I've now tried several times since last fall to book the truck in for the detail but continually get a run around as to when and if they will be able to do it. I contacted them last week to book an appointment. I was told that they would have openings later in the week. When I called back to book, I was told that they would not book me in for at least a month due to staff shortages. I suspect I will end up just walking away from this certificate. This place is just too frustrating to deal with. More

A Year later and still fighting to get the problem solved. In May 2013 My truck started burning oil so I brought it into Shaw GM to get the problem resolved. They topped up my oil and was told to come back whe In May 2013 My truck started burning oil so I brought it into Shaw GM to get the problem resolved. They topped up my oil and was told to come back when it started burning the oil again. I brought my truck in within 3000KM and they booked my truck in to get the pistons and rings soaked which we were told was a 6 hour job. I continued to call as time went passed and was getting no answer as to what was going on with my truck. After 3 weeks I had gotten my truck back and was only offered a rental the day before my truck was finished, as I was unaware I could get one while my truck was in the shop. When I left I was asked to do an oil consumption report so every other time I filled the truck with gas I would check the oil and mark it down with what conditions I drove in (highway or city) the oil level and the kms. After 3000KM I brought my truck back into Shaw and was told I wasn't allowed to fill out the oil consumption report and that we would have to start again and I would have to bring my truck in every fill up of gas. Once I finished this oil consumption report at another 3000KM I was told the service techs that were filling out the oil consumption report weren't allowed so that oil consumption report was also VOID so we would have to start it for a third time. The third time we did the oil consumption report I had to have the head mechanic fill out the oil consumption report. Once I was part way through the third consumption report and burnt enough oil to not show on the dipstick (2L) they agreed to take the truck in to replace the pistons unless they found scoring in the cylinder then I would get a new engine block. Over a year later and I finally got the new engine block a week ago. I brought my truck into Shaw GM in March 2014 because my engine light was on and was burning oil. They cleared the codes after the truck being in the shop for 3 days but didn't know what the codes were so it wouldn't be under warranty, so I was told I had to pay and they would figure out whether to re-reimburse me later. While my truck was in the shop I needed a vehicle to get to work and they rented me a truck saying if the issue wasn't covered under warranty I would have to pay for the rental. When I picked up my truck I noticed the check engine light was on before I could even drive away and went back in to be assured that it wasn't on when they pulled my truck around front and cleared the sensors again. After calling a few times and getting no progress, I called GM Canada. GM Canada told me it would have been covered under warranty as all sensor were covered under warranty and the rental should have been covered as well and asked Shaw GM to pay me back the cost. I have been speaking with Shaw GM for 4 months already trying to get them to issue the check. I just received a check and it is $200 short of what it is suppose to be. More

GREAT SERVICE We felt very comfortable at Shaw.....never felt "pushed"......exactly the way we like it.....left to make our own minds up. Thanks Shaw for your help. We felt very comfortable at Shaw.....never felt "pushed"......exactly the way we like it.....left to make our own minds up. Thanks Shaw for your help. Ken & Lynda Hennessey. More

Problems Solved I go to Shaw GMC for Regular Servicing & maintenance on my 2010 Isuzu Truck, and I have to say that Barry Wong always gives the best customer service, I go to Shaw GMC for Regular Servicing & maintenance on my 2010 Isuzu Truck, and I have to say that Barry Wong always gives the best customer service, He understands the problems I've had in the past, there's been a few hiccups, but he handles them honestly and quickly, Barry always gets back to me right away, and I can see he really tries to correct things and really has done an excellent job. Thank you Barry Wong. More

Excellent Customer Service I cannot express enough how pleased I was dealing with Lisa Calhoun. What a nice surprise when customer service these days seems non- existent. Not on I cannot express enough how pleased I was dealing with Lisa Calhoun. What a nice surprise when customer service these days seems non- existent. Not only was it service with a smile, Lisa is knowledgeable she answered all the questions I had, she took the time to keep me updated on the status of my vehicle, went over all the details of the repair, ensured that a service car was ready for me while my repairs were being taken care of. Overall what a great experience we need more Lisa's working out there :) keep up the great work! Hope to deal with you again thanks Lindsay Salonius More

Compliment for Sean Spriggs My experience when buying my new GMC Sierra was the best ever, Sean Spriggs was very Informative and helpful, he listened to what I was interested in My experience when buying my new GMC Sierra was the best ever, Sean Spriggs was very Informative and helpful, he listened to what I was interested in and found the right one for us, He also made sure all of my questions were answered in complete detail, he then drove us to see the new vehicle and was such a pleasant person to be with, Showing us the vehicle and explaining all the different things it could do was so very helpful. If I ever buy a new vehicle I will be sure to call Sean for his help and if I know anyone who is looking for a new vehicle I will be sure to give them Sean's name and number and tell them he is the best salesman for the job. More

Thanks for the Chev!! Sean, Jamie, and all at Shaw. Thanks for the great experience on the purchase of my new 2014 Chevrolet 1500 "lifted"! I absolutely love it although Sean, Jamie, and all at Shaw. Thanks for the great experience on the purchase of my new 2014 Chevrolet 1500 "lifted"! I absolutely love it although it was tough to see the Hummer go I am so happy with my purchase! More

Rob was very friendly and called me all throughout the day to tell me how the car was coming along. And they installed the pink hubcaps on my car for free day to tell me how the car was coming along. And they installed the pink hubcaps on my car for free More

Lisa was excellent. She made sure I was very satisfied with my needs and even went further to ask questions I was not expecting. Wonderful! with my needs and even went further to ask questions I was not expecting. Wonderful! More