Shaw GMC Chevrolet Buick

Trustworthy Dealership I have purchased 2 trucks with Shaw, recently. I first dealt with Shelly Shaw- a total gem with an infectious laugh. The next vehicle, I dealt with I have purchased 2 trucks with Shaw, recently. I first dealt with Shelly Shaw- a total gem with an infectious laugh. The next vehicle, I dealt with Lucas MacElwain and the financeer Eric James. Both gentleman were straightforward in answering my questions and addressing any concerns. All 3 have a certain professionalism and personality of an outstanding employee representing a reputable company, such as Shaw GMC. As my small business grows, I shall grow with Shaw GMC. More

Excellent customer service from sales and finance reps My first car purchase from a car dealership. Peter's customer service centered approach made the buying process smooth and easy. Financing was deliver My first car purchase from a car dealership. Peter's customer service centered approach made the buying process smooth and easy. Financing was delivered the same day and the car was delivered by the 4th day. Excellent team overall. More

**READ THIS BEFORE GOING TO SHAW GMC** $600 admin fees!! I’m going to report what happened as unbiased as I can first and then weigh in with my opinion. I saw an ad for a used Jeep at the dealership listed a I’m going to report what happened as unbiased as I can first and then weigh in with my opinion. I saw an ad for a used Jeep at the dealership listed at a good price and I called ahead to see if they still had it and the salesperson confirmed they did. I went to the dealership and when I arrived it turns out the vehicle of that description was actually listed a thousand dollars higher – it gets a little confusing here but they had two almost identical jeeps on the lot – one had a smaller engine and a manual transmission but both were listed as having the bigger engine and automatic transmission. The salesperson recognized this and said he would honor the lower price on the bigger engine automatic one – the one I came in for. I was thinking great but when we got down to signing the papers I was told I would have to pay $599 of administrative fees. The dealership told me I would have to pay up to $700-900 of administrative fees at other dealerships. When I got home I did a bit of research about admin fees and this lead to me calling the Alberta Motor Vehicle Industry Council and explaining exactly what happened. They told me that they were unable to retrieve these funds because I already signed but I should call the dealership under goodwill to see if they could have them lowered as they are trying to crack down on this practice and it’s actually illegal to put them on of top an advertised price. By leading me to believe I would have to pay these fees anywhere on any vehicle mislead me into thinking they were legitimately honoring the price which to me seems pretty shady when in fact they just shifted the costs around and still gave me a discount but less than half of what honoring the price really meant. I should also note that the dealership did offer to do some additional work to the hood of the vehicle when the price we negotiated to fix it was not enough to do what they said it would. In addition to this when I went to finance the vehicle I was told I would pay a certain rate but when it came time to print the documents I was informed I would have to pay an additional $550 or pay a higher finance rate – I understand that mistakes like this can happen but please don’t calculate the rates assuming I’m going to buy a bunch of additional stuff. The salesperson did use this as an opportunity to try and up sell me and tried to sell me a undercoating … When I asked if I needed it he straight up told me that he has sold it to people who don’t need it before but wouldn’t do that to me … this I found extremely upsetting. Long story short I sent an email and ended up talking to the sales manager who offered to cancel the deal and give me my money back but basically told me to **** myself when I told him I think I should be reimbursed some of the admin fees and keep the vehicle – I was told there is more to AMVIC than I understand and I spoke with the “consumer sympathy” side of the organization. He then went on to basically accuse me of trying to rip off the dealership of and interrogated me as to why I hadn’t picked the vehicle up yet - I asked if the work on it was done and he said it would be by tomorrow. I called back the next day and was told it wouldn’t be ready until next week. Now for my opinion - I personally won’t ever go back here again and advise anyone going to this dealership to protect themselves and make sure what their telling you is true. I legitimately don’t think everyone at the dealership is bad but I experienced some really questionable stuff from multiple individuals. Bottom line if you tell someone that you will honor a price and then charge them a made up fee on top of the honored price and tell them that they will have to pay that fee on top no matter where you go in my opinion is just wrong and even not fair to other dealerships who listed vehicles correctly. The manager, John Smith, (and this is the only name I will mention) told me that he thinks there is nothing wrong with this ... so I guess that’s how they do business … perhaps I’m just naïve but I have a feeling others might be too so hopefully this might help you. More

Marina is an excellent sale representative Thank you Marina and thank you Shaw GMC for helping my South Sudanese community here in Calgary to lowered their interests rates and car monthly payme Thank you Marina and thank you Shaw GMC for helping my South Sudanese community here in Calgary to lowered their interests rates and car monthly payments. There is no any car dealership in Calgary that has better service like Shaw GMC. At shaw GMC everything is made easier from getting approved without Good credit to buying your payments loan from your previous finance company. The vehicles are also awesome at Shaw GMC. You can't go without getting the right vehicle for you. More

Billy Tran and Michelle I have purchased several vehicles over the years and have never had as great service as with Billy Tran and his assistant Michelle. He was genuine, ho I have purchased several vehicles over the years and have never had as great service as with Billy Tran and his assistant Michelle. He was genuine, honest, and would not let my wife drive away in a vehicle that had an issue. He went above and beyond to ensure our vehicle was safe and in outstanding running order. Billy and Michelle delivered our vehicle to us 200kms out of town. The car was full of gas, brand new tires in the trunk, and a special gift pack they personally purchased at a Volkswagen dealership. Never have I had such great service. I urge anyone who is looking for a vehicle to call Billy Tran and Michelle at Shaw GMC. They remove the stigma of greasy car salesmen. We were never pushed, pressured, or manipulated. Our family is thoroughly impressed and will follow Billy Tran and Michelle wherever they go. I am not easily impressed and am a difficult customer trying to get the best value for my money. Billy actually brought our car to the Volkswagen dealer because the guys in his shop were unable to diagnose or repair the car. He is separated from all other salesman. Thanks More

Sam Andrews made buying a newer vehicle less stressful. A pleasure dealing with Sam Andrews. He was helpful and informative. At no time did I feel any pressure to purchase any vehicle. Sam has followed u A pleasure dealing with Sam Andrews. He was helpful and informative. At no time did I feel any pressure to purchase any vehicle. Sam has followed up several times with me to see if I am happy with vehicle and if I have any questions regarding it. In fact my experience with Shaw GMC was pleasant, They were helpful and informative. This is not my first vehicle purchase and never before have I been shown the service department and introduced to a service representative. Overall the people I met and had any dealings with were friendly, informative and helpful. Thank you for a pleasant experience and a great vehicle. More

Best Service and Overall Experience I had to replace my car this year, and wanted to get something more winter appropriate for Calgary. I visited many dealerships and was not happy wit I had to replace my car this year, and wanted to get something more winter appropriate for Calgary. I visited many dealerships and was not happy with the customer service and financing they were offering. I ended up choosing for a Buick SUV and ended up being very pleased with my choice. The financing team was able to offer me a very good interest rate and explained all the financing details. I am extremely pleased with all of the attention and awesome customer service we received from GMC Shaw and specifically from Marina. Thank you again :) More

Sold me options Failed to put the undercoating and then failed to actually install. After them challenging me that I was wrong they finally owned up to issue only to Failed to put the undercoating and then failed to actually install. After them challenging me that I was wrong they finally owned up to issue only to end up with more issues which took me months to resolve. Still not resolved and after demanding my money back to be done with this and then agreeing they renagged on the deal only after my follow up on the cheque a month later. No I'm being told to wait again for a 'cheque in the mail'. Don't go here. It's a train wreck, staff that stops caring the second you sign the papers and frankly the dealership itself is a dump anyways. More

Raj Dhadda Fantastic Service and very very fast! I was in a need to close the deal on a replacement vehicle for one that had broken down,, Raj and Francisco were Fantastic Service and very very fast! I was in a need to close the deal on a replacement vehicle for one that had broken down,, Raj and Francisco were able to get me on the road in 24 hours with the vehicle I had wanted to drive away with. More

Best car buying experience ! Personality of the dealer always makes or breaks the deal for me! I have walked out of car dealerships either gagging or laughing at some of the "sal Personality of the dealer always makes or breaks the deal for me! I have walked out of car dealerships either gagging or laughing at some of the "sales lines" and pressure talk! Thankfully with Bob at Shaw GMC there was none of that, he was genuine and helpful making this car buying experience great! More