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Scott Subaru
Red Deer, AB
488 Reviews
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488 Reviews of Scott Subaru
May 15, 2017
GREAT EXPERIENCE... until pick-up day The reason I went to Subaru was because I had went to two other dealerships but didn't get a great deal on what I was wanting in my first new vehicle, The reason I went to Subaru was because I had went to two other dealerships but didn't get a great deal on what I was wanting in my first new vehicle, nor the experience I believe first-time buyers should have. I initially called and spoke with Adam Choi just to ask if they had any new vehicles within a certain price point. The plan was to come by the next day so I could meet with a sales agent who can give me more information. I'm glad I went the same day instead and dealt with him as he was supposedly off the next day. Adam is very knowledgeable, transparent, VERY patient, no-pressure kind of sales agent, warm to his customers and very polite. I can really go on and on about the other many good things I noticed about him, but just in a nutshell, Adam went above and beyond to accommodate all of what I wanted and needed in my first new vehicle. What really closed the deal was how he handled the situation and how he made it an enjoyable experience for me as a first-time buyer. I can easily contact him with any questions I had and he would respond promptly. Ernesto also played a vital role in this amazing experience. I had the pleasure of talking with him a couple times when Adam was away. He is a very grounded man with a genuine heart to serve his customers. Both him and Adam made sure that I had a courtesy vehicle that I can use when I started my job in May 1st as I had already sold my old car and the new one is still en route to RD. Carmen was also part of the team who explained the financial side of this experience. She made sure I understood the math behind the prices on my leasing contract. She was very organized which I appreciated, especially as a first-time buyer who wants everything laid out for them. It was unfortunate that she was not there when I picked up my vehicle last Friday. I would've loved if the same customer service I described above followed through until the day I picked up my vehicle. Unfortunately, that was not the case as it quickly became a VERY stressful situation. In a nutshell, the financial manager I dealt with that day was not fully understanding what I was wanting to happen (money-wise). She was quite confused even though I was in the day before discussing the same matter. She evidently became frustrated, which as a customer, you would react in the same way as well. Statements were made on her end, leading to my uncle to walk out as he felt disrespected. I stayed in to finish the deal but I believe this situation was handled poorly and in an unprofessional manner. I came in very excited for my new vehicle but came out feeling unhappy and dissatisfied. I honestly still took my mom's car when I had to go out quickly today (Sunday) because the vehicle I bought just resonates a bad experience which ruined what was supposed to be an exciting event for me. Overall, I still gave the dealership a fair rating because, like I said earlier, they definitely went above and beyond what I was expecting but just lacked the amazing customer service at the end by one of their employees. I would still recommend Scott Subaru to my friends (which I have spoken highly about since interacting with Adam (WOOHOO!!) but I would also advise them to make sure they know HOW to explain what they want, money-wise, and maybe write it out on a paper to make sure it is very clear. More
by Christine T.
Employees Worked With
Ernesto Flores, Adam Choi, Carmen Dufresne
May 08, 2017
Enjoyable, easy and efficient Thank you to Ryan King and the staff at Scott Subaru for making my car buying experience easy, efficient and fun, even though I live in Calgary and ha Thank you to Ryan King and the staff at Scott Subaru for making my car buying experience easy, efficient and fun, even though I live in Calgary and had to drive up to Red Deer. Ryan listened to my concerns and questions carefully, and helped me sort out which vehicle would best meet my needs. There was no pressure, just good information, and no games about trade-ins or prices. It was all very straightforward and simple. Ryan even arranged a courtesy vehicle for me to drive back to Calgary, as there were concerns about the roadworthiness of my old vehicle. I will not be shopping for cars in Calgary anymore; it's well worth the quick trip to Red Deer to be treated respectfully and given a good deal on a great car. Thank you! More
by Alyssa
Employees Worked With
Ernesto Flores, Ryan King, Carmen Dufresne
May 07, 2017
Best Experience Best Customer Services.Ryan is the King It has almost going to be a year now and We are extremely pleased with our 2017 WRX. Our purchase experience with Scott Subaru was excellent, from s It has almost going to be a year now and We are extremely pleased with our 2017 WRX. Our purchase experience with Scott Subaru was excellent, from start to finish. RYAN KING is the man you need to go.He was our first contact, and I could not ask for better treatment, and assistance through the entire experience. He was personable, very knowledgeable, and professional, and worked well to make this deal very smooth and comfortable. I came to your dealership, pretty certain about what I wanted, and just needed to get a closer look and a test drive to be certain. I give you my highest recommendations to Ryan King and Scott Subaru dealership. Apart from long waiting after placing an order in June 2016 He, Ms.Carmen and Ernesto made the completion of required paperwork, a painless and efficient experience. I was very impressed with the entire team. Thank you, Monty Jogadia More
by Ash Jogadia
Employees Worked With
Ms.Carmen and Mr.Ernesto, Ryan King
April 28, 2017
Non stressful and comfortable experience Just want to say that Scott Subaru aloud me to be comfortable with my experience. They did not push me into a car and gave me advice that put me into Just want to say that Scott Subaru aloud me to be comfortable with my experience. They did not push me into a car and gave me advice that put me into the right car. There knowledge of there product was great and they were really easy to talk to! Thank you Clay for the buying experience and thank you for the WRX!!!! More
by Shepp91
Employees Worked With
Ryan Diachok, Kathie Chernetski, Clay Grenier
April 26, 2017
Friendly and helpful I had a really good time at Subaru red deer they were very helpful. I work out of town most the time and red deer Subaru was more then happy to get me I had a really good time at Subaru red deer they were very helpful. I work out of town most the time and red deer Subaru was more then happy to get me a new 2017 sti and have it ready for when I got back. More
by Chris
Employees Worked With
Adam Choi, Kaydee Zielke
April 23, 2017
Nice and easy! Scott Subaru was recommended to me and although it was a bit of a drive from Calgary, I was glad I made the trip! I found the salesman easy to deal w Scott Subaru was recommended to me and although it was a bit of a drive from Calgary, I was glad I made the trip! I found the salesman easy to deal with and every conversation we had was solid. Because I am skeptical of this process, I did go home and spend a lot of time online back-checking what I was told by my salesman after each visit to the Manager's office and to my surprise and comfort, every situation he told me about the availability of the car I was looking for was true! I would recommend this dealership for anyone looking to get a fair deal and deal with a reputable, honest company. More
by shancdn
Employees Worked With
no longer working there
April 22, 2017
Amazing Car Buying Experience at Scott Subaru I purchased a new Subaru Forester from Adam Choi at Scott Subaru. I would strongly recommend going to Adam for any of your future vehicle purchases! H I purchased a new Subaru Forester from Adam Choi at Scott Subaru. I would strongly recommend going to Adam for any of your future vehicle purchases! He was very knowledgeable and very transparent- no hidden surprises at all along the way. He took the time to understand exactly what I wanted so that he could recommend the perfect vehicle and package for me. Even when my car sold very quickly he made sure I had a courtesy vehicle to drive the next day until my new vehicle came in. Everyone at the dealership was very friendly and always made sure you were looked after. It was a stress and pressure free car buying experience! More
by cpw
Employees Worked With
Adam Choi, Carmen Dufresne
April 21, 2017
It's all fun and games Service here was amazing. Adam and Kathie were amazing people to work with. Really helped me get what I was looking for and more. There were lots o Service here was amazing. Adam and Kathie were amazing people to work with. Really helped me get what I was looking for and more. There were lots of laughs involved in the purchase of the car. By far best costumer service that I've seen. Also they don't hassle you over pointless phone calls. I suggest anyone looking for a safe reliable vehicle this is the place to go. Service here was so good they even went as far with my brother to play a nice little prank on myself. Ryan you outdid yourself on this joke but in the end it was all fun and games :) More
by Kathleen Valle
Employees Worked With
Ryan Diachok, Adam Choi, Kathie Chernetski
March 31, 2017
Transparent, throughrough and just AWESOME After doing research with trying to find the best Subaru Dealer in Alberta I came across Scott Subaru and read their reviews from sales to service to After doing research with trying to find the best Subaru Dealer in Alberta I came across Scott Subaru and read their reviews from sales to service to finance. From the beginning to the end the sales process was transparent and easy going Adam took the time to assess and find the right vehicle that fit my budget. Moreover I was very impressed with the finance manager Carmen Dufresne she really looks out for her clients. With the busy schedule I have she made the process very transparent and throughrough and never pushed me to make any decisions I would regret. The process was super fast and I had a my new WRX on the same day. Great job. The ratings don't lie! More
by Yun-Kui
Employees Worked With
Ernesto Flores, Ryan Diachok, Adam Choi, Carmen Dufresne
March 30, 2017
Relaxed Environment My wife and I had a great experience with Scott Subaru. Clayton Grenier explained everything about the vehicle and all the options. Carmen was very h My wife and I had a great experience with Scott Subaru. Clayton Grenier explained everything about the vehicle and all the options. Carmen was very helpful with financing. There was no pressure to buy. We were given all the options. Gregg Stewart More
by GL
Employees Worked With
Ernesto Flores, Kaydee Zielke, Carmen Dufresne, Clay Grenier
