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Scarborough Mitsubishi
Scarborough, ON
50 Reviews
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50 Reviews of Scarborough Mitsubishi
April 08, 2018
Terrible service! I purchased a 2016 rvr last year. I paid a lot of extra money for things including rust proofing. My husband, who is a mechanic at Barrie Honda, recen I purchased a 2016 rvr last year. I paid a lot of extra money for things including rust proofing. My husband, who is a mechanic at Barrie Honda, recently put snow tires on for me. He noticed that Mitsubishi had missed a lot of areas underneath the car that should have been sprayed. Last week I received a recall notice in the mail for a relay bar in the engine. I called and made an appointment. When I came in I mentioned the rust proofing and asked them to look at it. I was immediately disrespected by Brad Alexander. He got defensive before it was even looked at. After a while he brought me into the work area and asked me which spots were missed! How the heck do I know? I'm not a mechanic. My husband didn't pinpoint to me exactly which spots were missed. He just told me to have them look at it. Bottom line is they aren't doing anything about it. I definetly will not be back here in the future! Horrible service! And I was told 30 minutes for the recall repair, but have been here almost an hour and a half and still not finished! More
by Patty Daniels
Employees Worked With
Brad Alexander and Robert Cruise
March 27, 2018
Scarborough Mitsubishi Fights the Good Fight Two months ago Mitsubishi Canada refused to perform a required repair under warranty despite the Scarborough Mitsubishi team going to bat for me on mo Two months ago Mitsubishi Canada refused to perform a required repair under warranty despite the Scarborough Mitsubishi team going to bat for me on more than one occasion. Through perseverance I was able to convince the manufacturer to complete the repair under warranty. When they asked me if I wanted to have the work done at a different dealer I said absolutely not. Paul and service manager Rob and his service team have always treated me with the professionalism and respect so that's who I wanted doing the work on my Mirage. They are professional, polite, and experts at the work they do and I would recommend any Mitsubishi owner to have service work done at this dealer. Thanks again for your help and support getting my car back and running. Purring like the three cylinder kitten she is. More
by Greg Crompton
Employees Worked With
The whole Service Team, Paul Micallef
March 09, 2018
At Ease Joseph made me feel really comfortable when i purchased my new SUV. He ran all offers he could to help me out. He was very helpful with all the questi Joseph made me feel really comfortable when i purchased my new SUV. He ran all offers he could to help me out. He was very helpful with all the questions i had to ask him More
by Ramos.Allan87
Employees Worked With
Joseph Ruta
February 02, 2018
Did not honor warranty I bought 2014 Mirage from the dealer. I changed the oil 5 times and have receipt for 4. There is only 35000 km on the care. I was advised today the I bought 2014 Mirage from the dealer. I changed the oil 5 times and have receipt for 4. There is only 35000 km on the care. I was advised today the engine requires a $5000 piston overhaul that the dealer refused to cover under the warranty because I hadn't changed the oil more often. They are blaming me for this. To say I am disappointed is an understatement. A car that is less than 3 years old with fewer than 35000 km and having received regular oil changes should be repaired. The dealer has taken no responsibility for the quality of their product and in fact blamed the customer for the poor quality. Judge for yourself and decide if you would buy a product from such a dealer. More
by Greg Crompton
Employees Worked With
Robert Cruise
October 31, 2017
Pleasant Purchase of a new vehicle I purchased an RVR in September 2017. From the moment I walked in the door I had the best experience I have ever encountered purchasing a vehicle. J I purchased an RVR in September 2017. From the moment I walked in the door I had the best experience I have ever encountered purchasing a vehicle. Joseph was an absolute pleasure to deal with in that he was easy to talk to and not pushy. Told me to go home and think about everything he had explained to me about Mitsubishi and the RVR. Paul, the manager, was also very pleasant. Wonderful dealership and excellent staff. Cathy Tercer More
by Cathy
Employees Worked With
Joseph , Paul Micallef
October 25, 2017
Helpful service department Thank you Paul for all your help and helping me solve my questions! Great service department very helpful! Exceed the quality of work and a great team Thank you Paul for all your help and helping me solve my questions! Great service department very helpful! Exceed the quality of work and a great team. More
by Nerissa
Employees Worked With
Paul Micallef
October 17, 2017
No fuss transaction. Scarborough Mitsubishi met or exceeded all the qualities we were looking for in both the dealership and salesperson. Rommel de Guzman was knowledgeabl Scarborough Mitsubishi met or exceeded all the qualities we were looking for in both the dealership and salesperson. Rommel de Guzman was knowledgeable and helpful without being overbearing. I would recommend this dealership to anyone looking for a Mitsubishi. More
by Rvr16
Employees Worked With
Paul Micallef
October 09, 2017
Service Department NOT helpful! I recently bought a used car from the dealership. They lied about doing my safety they didn't even change my cabin filter when i check it by myself it I recently bought a used car from the dealership. They lied about doing my safety they didn't even change my cabin filter when i check it by myself it was dirty! They weren't willing to change my brakes the service manger took it for a test drive and said the brakes are fine has 4mm but when i looked at the rotors and pads they were not even serviced u could see the rust built up on the rotors! The service manger took the car for a test drive and did not even notice the vibration caused by the imbalance of the tries! All i can say is the service department is horrible! Won't recommend! More
by Nerissa
Employees Worked With
rob , Paul Micallef
October 05, 2017
Excellent Customer Service! I just bought my first new car in 32 years from Scarborough Mitsubishi. I did a lot of research before I came in. Mitsubishi's incredible warranty bro I just bought my first new car in 32 years from Scarborough Mitsubishi. I did a lot of research before I came in. Mitsubishi's incredible warranty brought me in the door but the staff at Scarborough Mitsubishi will keep me coming back. I was so impressed by the sales team that I was recommending Scarborough Mitsubishi to colleagues before the end of the day! These guys know their product and will help you get into your dream car. Thanks, Paul, Rommel and Jason for everything! More
by Sheila S.
Employees Worked With
Rommel De Guzman, Jason Mau, Paul Micallef
September 29, 2017
NEW PURCHASE RVR GT 2017 - EXCELLENT CUSTOMER SERVICE THE 5 STAR RATING is really JUSTIFIABLE to this Dealership, specifically because of this one person name MR. JOSEPH RUTA, who is really knowledgeable THE 5 STAR RATING is really JUSTIFIABLE to this Dealership, specifically because of this one person name MR. JOSEPH RUTA, who is really knowledgeable about their product and most of all really, I mean really very ACCOMODATING PERSON. You will know what I mean when you talk to Joseph. I think, for me, Joseph is the real deal or should I say Joseph is the Dealership Itself. I have been with other dealership and have talked to some of sales people but there's no one compare to Joseph. He has a TONS of patience about his client. All of your question will be answer as long as he is able. Joseph is a very likeable person and he will not push you to buy or decide right away. Always smiling and a very humble person. I like the RVR GT because of its style, conservative with a touch of class, and Joseph really make it happen to me. We discussed everything from Warranty, Maintenance and payment. The Pros and the Cons. Explaining every detail in a very professional manner, but still in a friendly way. And as far as I know, Mitsubishi has the best Warranty right now compare to any brand. If you decide in getting a new car and if it's Mitsubishi, I recommend you must go and get that car in this Dealership (Scarborough) and look for Joseph, I repeat look for Joseph and you will not regret it. He will assist and really will help you to make your dream car come true. I have a lot more things to say but let the people experience the professionalism and friendliness of Mr Joseph Ruta. To you Joseph, I salute you, and to the Mitsubishi Scarborough Team, keep up the good work.. All the best ... JUN More
by rvrgt2017
Employees Worked With
Joseph Ruta
