Scarboro Mazda

Worst experience EVER!!! We came to see for a pre-owed car.Nissan Versa 2015 $13750 (7500km).Sam was helping us out.As a customer you have a right to bargin and it is the Sale We came to see for a pre-owed car.Nissan Versa 2015 $13750 (7500km).Sam was helping us out.As a customer you have a right to bargin and it is the Sale person's responsibility to explaine and work things out with your customer.Im not sure the Manager 's name as Sam and Andrew goes in and discuss price and comes out to let us know if the deal was ok or no.Sam was the rudest person I have ever meet. You say we will give you a deal for $ 12750 and go in talk to yr manager come out and say no .You say" we are trying to steal the car" and the price is $13000 .Buddy you never never talk to a customer like that.You dont jusy come out and return the customer's credit card and say that to them.xxxxing learn how to talk.You are telling by bf that my sister is buying the car and let her decide.Dude you have no right to say that first as we are family, we decide together if we want it or no.You told monthly for 84 months it is 101 whay % you never told until we asked you.Then we came to know it is 7%???? Are you xxxxing serious? Above that you told us the car was clean no accident.Then you show us a car proof, bumper damage $1164 claim.What the xxxx was that for buddy??? It was definatly for an accident.We have wasted our time and energy with you. NEVER GO TO THIS PLACE!!!! More

Thieves! If I could give this dealer a negative star I would!! I urge people to stay away from this dealer unless you want to get ripped off. Several instances If I could give this dealer a negative star I would!! I urge people to stay away from this dealer unless you want to get ripped off. Several instances with this particular dealer. One was service, they tried to tell me I needed new plugs and said I had an oil leak, estimate $500. I let them know (and not very kindly) I had just replaced the plugs myself, and had just shampooed the engine myself a month earlier so I knew 100% there were no leaks. Then just very recently I purchased a flywheel as I was replacing the clutch. Turned out my flywheel was good and I go to return the flywheel. They tell me I had to pay a restocking fee of 20% because it was passed 5 days, which came out to $55 dollars. I told them that's theft, that I didn't receive the part till late the day after I purchased it, and the date on the invoice, so in essence I was at 5 or 6 days. They wouldn't change their minds and I was forced to pay. I will never deal with this dealer again, and I will tell everyone I can how they operate. I am a member of TorontoMazda3 which has thousands of members. I will make sure to tell all of them about my experiences and ask them to spread the word. I will also be writing Mazda Canada to inform them of this dealers practices. You may have thieved $50 from me but you have lost a customer and will pay a higher price in the long run, trust me. More

Horrible service experience We contacted Scarboro Mazda to book our CX5 in for a normal service, with only 50,000 Km 's. After a hour of waiting for the shuttle to drop me off, I We contacted Scarboro Mazda to book our CX5 in for a normal service, with only 50,000 Km 's. After a hour of waiting for the shuttle to drop me off, I receive a call from Mazda explaining that two mechanics just quit and my car will not be serviced today. I told them to bring it around and I'll book another service soon. Tim, the service advisor, assured us that 'I will be taken care of next time'. A week later I brought my car back for another appointment. Ron was our new service advisor. I asked him if they could aline my wheels, as I could feel that they were off. A couple hours later I received a call from the advisor explaining that they checked the alignment and yes I do need it done. The check was $50 and to realine the wheels will be another $50. All the tricks were pulled out for us to maximize our bill. Air filters needed replacing instead of just air cleaning them, wheels needed rotating for another line on the invoice and the list went on. Poor communication from the service advisor, we were never 'taken care of' instead we were taken advantage of! The next day we received a call from Mazda to ask us about our experience, we were quickly directed to the service manager, Steve. He did nothing. The only thing that came from our conversation is that he will discuss how to communicate with the service advisor. I will NEVER give another dollar to Scarboro Mazda. I will happily travel further to another dealership than get treated with no respect, and to few like a cash cow. More

Proud owner of Mazda CX-5 I choose this dealership because of proximity to my house but I was pleasantly impressed. Yes on outside it may seem small but there is no shortage of I choose this dealership because of proximity to my house but I was pleasantly impressed. Yes on outside it may seem small but there is no shortage of stock at this location. I prebooked in advance with Andrew Kourbanas. He was very knowledgeable,patient and understanding. I went in to get a cx3 but fell in love with cx5,although cx5 was more,Andrew never pushed me to get...I appreciate that quality in a sales associate. I test drived the 3 and it was good but decided to try the 5...although this process took several hours,Andrew never rushed us,although it was way past his scheduled hours . We decided to think over it before making a choice and left that day,throughout all of this Andrew never forced us to make a decision,we went to other dealers n that was the approach. After careful consideration,we decided to get it...Andrew still demonstrated the same level of care and patience . Upon pickup of the vehicle he ensured everything was ready n set up n even took the time to review all the features,etc. Great job Andrew,continue to keep up the good work. More

"CX-3 - So Happy With My Choice - Excellent Service" - Ann K As soon as I walked in Sam approached me with a friendly smile and asked if there was a particular vehicle I was interested in. I explained - providi As soon as I walked in Sam approached me with a friendly smile and asked if there was a particular vehicle I was interested in. I explained - providing I get what I was expecting for my trade in I was looking at the CX-3. He was very informative and addressed any concerns I had, (which were many). He took me for a ride and went over some of the features, then I drove it and that was when I realized this car had my name on it. He spent 2 hours going back and forth with management to get me the best deal for my trade in - in order for me to get my dream car and it was worth the wait. So thank you Sam. I would also like to thank Altaf for providing me with the keys to my new vehicle and going over a few last minute things and finally to Amanda for taking care of the issue I had with the hood on my new car. More

CX 5 - Best Service and Best Decision Ever We went into the Mazda Scarboro dealership to check out the CX 9. We were sure that we needed it. We met Andrew that day that showed us the car and be We went into the Mazda Scarboro dealership to check out the CX 9. We were sure that we needed it. We met Andrew that day that showed us the car and began to ask us a few questions and then told us that while he would be more than happy to help us purchase the CX 9, he didn't think it was what we needed. He showed us the CX 5 and we were in love. Andrew took the time to show us the ins and outs of the SUV and then told us that he would be more than happy to sell us the 2016 CX 5 but the 2017 was coming out shortly and it might be worth our wait. We were there for over an hour, a few of Andrews associated rang the infamous sellers bell but he didn't seemed bothered. We left that day but didn't purchase a car. Andrew followed up with us to let us know that the 2017 CX 5 would be at the car show. He then followed up with us when it was possible to pre order the car. We went in and Andrew got everything ready for us and we signed for the car. Picking it up was always a very easy process. In any case not only was the service great, we were sold a car that we were needed. I can tell you now that we would have been unhappy with the CX 9. It is a great car but we didn't need one that big!. Thanks Andrew, See you when I can convince my husband to buy a second vehicle. More

Disappointed Being a loyal customer, I purchased a new vehicle and whilst cancelling the rust proofing package before delivery , I was told that the device has al Being a loyal customer, I purchased a new vehicle and whilst cancelling the rust proofing package before delivery , I was told that the device has already been fixed and need to pay even more for removing it( which was never fixed in the car). Almost cancel the deal, but thanks to Altaf who is a real gentleman and help me. More

Happy Customer Purchased our 2017 Mazda CX-9 at this dealership and our sales consultant Andrew k. was very approachable , knowledgeable and helpful. We were v Purchased our 2017 Mazda CX-9 at this dealership and our sales consultant Andrew k. was very approachable , knowledgeable and helpful. We were very pleased how he handled everything from showcasing the car we wanted and from eventually making the decision to buy the car.. Will definitely recommend to our family and friends 👍👍 Nathaniel & Vicky More

Smiling Sam Sam and Kevin were the 2 people helping me purchase my car. I wasn't sure what vehicle I was looking for, initially. Sam made it his point to make sur Sam and Kevin were the 2 people helping me purchase my car. I wasn't sure what vehicle I was looking for, initially. Sam made it his point to make sure I was going to be happy with my choice. We went through several used car options and I settled on one that I am very happy with. I've been driving it for a week now. I've never purchased a car on my own, always had a family member with me. So signing papers was daunting. I made the mistake of signing papers without really knowing my full options. Kevin and Sam were kind with their time, and spent time reviewing with me again after the fact. On the day I picked up my car, Sam was gracious enough to go over the details of my car. Took his time and made me feel valued. A few days later I received a nice thank you card from Sam. I'm very happy with my new car and would like to thank you More

Buying a new car Buying anything new and dealing with sales people can sometimes be stressful. Go see Rob Putin at Scarborough Mazda. He was very patient, experienced Buying anything new and dealing with sales people can sometimes be stressful. Go see Rob Putin at Scarborough Mazda. He was very patient, experienced and knowledgeable. Made me feel at ease and I never felt rushed. More