Scarboro Kia

I was searching for KIA Soul 13/14 on the internet, completed a form online and got a call from Perry. He as very professional and honest and immediately gained my trust over the phone. He arranged t completed a form online and got a call from Perry. He as very professional and honest and immediately gained my trust over the phone. He arranged two test vehicles for me to compare and ensured all was ready to go when I arrived. He understood I was early in the process of getting research and base pricing, he followed up and stayed in contact over the next 3 months without any pressure. When it came time to purchase Perry was excellent to work with. He worked hard to get me a great deal and did not play any games or tricks, it was like dealing with a relative. My local KIA dealership could not match the price and even if they could I did not have that same feeling that I received from Perry. There was never any doubt that purchasing with them was best. As the final sale moves from the sales rep to the finance officer we dealt with Rob W. Again a super professional and friendly person who did not try to push us into anything, he informed us of our options and made the transaction a very simple process. I am very impressed with this dealership and would continue to drive 25 min out of my way to use their services. KIA is a great manufacture and I think most of their dealerships will do you good, but if you are looking for the best, contact Perry. thanks again man, Curtis More

Ed was friendly and efficient when showing us the car we were interested in. He clearly showed us all the features and benefits, and wasn't pushy. We were very happy with the dealership and the service we were interested in. He clearly showed us all the features and benefits, and wasn't pushy. We were very happy with the dealership and the service we received, and will definitely recommend then to family and friends interested in the Kia brand. More

Perry was very helpful and knowledgeable as well as friendly. So far I love my new Sole. I would most definitely give Perry's card to friends thinking of getting a new car. friendly. So far I love my new Sole. I would most definitely give Perry's card to friends thinking of getting a new car. More

Went in for a scheduled oil change and it took a little over an hour. Really an hour for an oil change? I had my oil changed a a Kia dealership on the way to the cottage in Colbourg and I waited for less over an hour. Really an hour for an oil change? I had my oil changed a a Kia dealership on the way to the cottage in Colbourg and I waited for less than half an hour. Had an issue with the loud clicking sound in the gear shift solienoid so I brough the car in to have it looked at. Right away, I was told that this was a know fact and that it was normal. Normal?! Really. I did some research on some Kia forums and a lot of people had warned about dealerships tell clients that this is normal. This is not normal nor is it acceptable to tell clients that it's normal prior to checking it out. Thankfully this dealership replaced the the soleniod under warranty and the issue has not been somewhat resolved. I say somewhat because on occassion, the loud clicking does come back. Will follow up on this one. I also had my door handle replaced under warranty because it broke off when I opened the door. I scheduled an appointment over the phone and the service rep said to come in at 9am. I mentioned that I needed shuttle service to get to work and he said to come in at 8:30am. I show up at 8:15am and was told that the shuttle had left 10 mins ago and that it would not be back for another 1.5 hours!!! I ended up waiting until the repair was completed. When the repair was completed, I was asked, "Where's the broken door handle?" "We need it" "If you don't have it, you will have to pay for the repair" Really!!! I brought the car in a week ago and showed you the broken parts. No one took the part from me or told me I had to give you the broken part as part of the warranty process. All I was told was that the part would be ordered in and that the repair was covered under warranty. Thankfully I was able to find the broken door handle. When I got my car back I discovered that I was not able to open the door where the handle was replaced. Verified that the door was unlocked but it still would not open. It would open from the inside though. Good thing I check in the parking lot at the dealership. I advised the service staff of the issue and they had the Tech go out to check. Tech had to bring it back into the shop to repair again. You would think that one would verify this after the handle is reinstalled no? I waited an additional 20 mins and than realized that my car was parked outside the dealership. I went back to the service desk and asked about the car. The gentleman said he would check. He came back with my keys. How long was the car sitting outside!!!? This is what drives me up the wall with this service location. I don't want to be sitting waiting needlessly. If the work has been completed, give my my keys back. Anyways, I will not be going back to this dealership. The only positive experience I had was when I purchased the car. The sales rep Seth Pahvlavan was great to work with. More

I am so very happy with my new (used) Kia forte koup That I just picked up. Raj went above and beyond to ensure every part of the transaction went smoothly and timely. He was always easily accessible and av I just picked up. Raj went above and beyond to ensure every part of the transaction went smoothly and timely. He was always easily accessible and available for any concerns or inquiries we had. He was extremely knowledgeable on the vehicle and provided great info and tips. We would definitely return to Scarboro Kia and would love to deal with Raj again. I would absolutely recommend him to friends and relatives. Thanks again Raj! More

The salesman Raj Dey is very friendly, and I think he gave us a good deal, after getting approved by his Manager - Rob Woodword. They did all the documentation and licencing at their end, and also expla gave us a good deal, after getting approved by his Manager - Rob Woodword. They did all the documentation and licencing at their end, and also explained the details to my insurance agent. Overall, a good experience. Thank you. More

I was looking for a new car, I went to another dealership first but i had a very bad experience. So i went to Scarboro kia, Raj was very friendly and informative. Make the deal on the spot, overall experie first but i had a very bad experience. So i went to Scarboro kia, Raj was very friendly and informative. Make the deal on the spot, overall experience with Scarboro Kia was excellent. More

I was referred to Scarboro Kia by the Automotive Protection Agency. The purchase process was no hassle and the price was as expected. She is very organized - the paperwork was ready and the process Protection Agency. The purchase process was no hassle and the price was as expected. She is very organized - the paperwork was ready and the process was fast. From our first contact, Tania answered all of my questions completely. There were no games, inappropriate fees or up-selling tactics. She is incredibly positive, knowledgeable about Kia products, professional and focused on making the customer happy. She had to source my vehicle on her day off - that really impressed me. It was in Mississauga and the dealer was not cooperative. She personally went and picked it up, then had it inspected and prepped in Scarboro. Tania is personable, honest, caring and an excellent communicator by phone, email and in person. Seeing that big red bow on my new vehicle as we pulled into the lot was an unexpected surprise, but shows how she cares about her clients. Tania is an exceptional example of what customer service should be! More

Great from start to finish! Thank you Raj for making it a nice experience and thank you for your patience. I will definitely be recommending my friends and family to KIA! Thanks Izzad nice experience and thank you for your patience. I will definitely be recommending my friends and family to KIA! Thanks Izzad More

Close place to me ... Great customer service ... Satisfaction guaranteed ... Thanks Raj Dey ... Really happy to have my new 2014 Kia Forte LX+ ... Superb Performance ... Thanks Again! Cheers! Kaz Satisfaction guaranteed ... Thanks Raj Dey ... Really happy to have my new 2014 Kia Forte LX+ ... Superb Performance ... Thanks Again! Cheers! Kazi More