Royal Oak Nissan

Horrible sales and customer service We came in at the dealership on May 6 with the intention to buy a new car and was assisted by Bob who was very accommodating. I mentioned to him abou We came in at the dealership on May 6 with the intention to buy a new car and was assisted by Bob who was very accommodating. I mentioned to him about an article I read about a Calgary couple who can't get their deposit back from a Nissan dealership in Calgary when they changed their minds and he (Bob) said it will not happen with them as they will return it. So after the road test, we asked how much the car is, he didn't give us the price instead he asked how much can we afford per month. Then showed us the interest rates if we get it as is or with a discount. And to get the information we needed, we had to make a deposit of $2500. Then we were asked what we want: model, color, interior, etc. After making the deposit, Tyler made us sign all the documents without saying that it is non-refundable and the car will be immediately ordered. In the following days, he asked a lot of documents from us. By May 11, we informed him that we have decided to cancel our application as we realized we are to pay $1000 per month for 8 years. Then Jaydon responded that we cannot cancel anymore as our loan has been approved and the car is on its way to the dealership. Several emails were exchanged in the days followed then we informed him we are coming in on June 2. He did not inform us that he will be out on that day, therefore another manager met with us, Moe. He got our file then we told him we want our deposit back and he said he cannot release it because we signed all the documents and they got the car. So we tried to explain that we were not told about the non-refundable deposit if we decide to cancel, that Bob assured us that the deposit will be returned, and that we cancelled even before they got us approved. And the worst part of that meeting is the way that manager dealt with us: he treated us like we are idiots, showing us the documents we signed so we shouldn't be complaining and he accused us of not being forthcoming with our concern. Instead of explaining to us in a regretful and understanding tone why it is not possible for him to release the deposit, he made us feel stupid. More

Service Department! Hi my name is Toni D, and I have been taking my Nissan Murano for service at Oak Ridge Nissan for months now... I am writing this review, to share wi Hi my name is Toni D, and I have been taking my Nissan Murano for service at Oak Ridge Nissan for months now... I am writing this review, to share with everyone of the acceptional service that I have been given every time I take my Nissan Murano in for service... I want to give credit to one particular service advisor who's professionalism is outstanding... Her name is Rebecca Lane, who Is my service advisor. I want to take this oportunity to say A Big; Thank you to Rebecca, and the whole Service department team for a acceptional. Wonderful service every time... I will always take my truck to Oak Ridge Nissan for service, knowing that I can full trust this amazing team and a group of professional wonderful people... Thank you Rebecca and thank you to the whole service department... Toni D. More

Nissan GTR Excellent sales and service. I recently purchased a new 2016 from Oak Creek and it was an extremely positive buying experience. I searched extensively Excellent sales and service. I recently purchased a new 2016 from Oak Creek and it was an extremely positive buying experience. I searched extensively for this vehicle and no other dealership demonstrated Oak Creek's desire to earn my business. It is rare to see this type of service commitment. I would personally recommend Oak Creek with no hesitation. Thanks to Jay, Sean, Dave,Mike,Craig,Kevin and Kyle. More

excellent customer service We purchased a Nissan pathfinder from theSe guys, very easy to deal with, everything was very transparent, especially the sales person Sean was great We purchased a Nissan pathfinder from theSe guys, very easy to deal with, everything was very transparent, especially the sales person Sean was great, excellent product knowledge, very easy to deal with, didn't feel like dealing with a typical sales person, finance office too was very friendly, I will definitely recommend Sean and royal oak Nissan, if you want to buy a car More

MY EXPERIENCE I WOULD RECOMMEND ABE TO ANY NEW OR EXPERIENCED BUYERS LOOKING FOR A GREAT CAR,HE IS A FRIENDLY AND NICE GUY.GOD BLESS YOU, KAMAL I WOULD RECOMMEND ABE TO ANY NEW OR EXPERIENCED BUYERS LOOKING FOR A GREAT CAR,HE IS A FRIENDLY AND NICE GUY.GOD BLESS YOU, KAMAL More

wicked I went into the dealership, and the sales associate that helped me was named Abe. He was a nice guy not pushy at all and definatley a people person lo I went into the dealership, and the sales associate that helped me was named Abe. He was a nice guy not pushy at all and definatley a people person looking for the right car for your needs. He showed.me.a few.versions of the same car and showed.me.the differences and made sure I got what was important to me. I would recommend Abe to any new or experienced buyers looking for.a great car More

Disappointed Someone knocked the rearview mirror off of our 2012 Juke so we called Nissan on a Thursday to see when we could get it replaced. We were told that th Someone knocked the rearview mirror off of our 2012 Juke so we called Nissan on a Thursday to see when we could get it replaced. We were told that they didn't have the part but it would be in on Monday so they booked us in Monday. We took the car in first thing Monday morning and asked them to also fix one of the tires with a slow leak and do an oil change. They called once n the morning to suggest more maintenance work be done (new windshield wipers, ac maintenance, air cabin filter and 4 new tires). We said not this time. I had to take time off work to take my daughter to work since it is her car. When I didn't hear back from them I called them around 2:00 to see when we could pick the car up. I was told that the part hadn't been ordered yet and that it wouldn't be in until Tuesday. I explained to them that this is a huge inconvenience and that we were told the previous week that the part had been ordered. Now I had to pick my daughter up from work and drive her around to her two appointments Monday night. I then had to leave my job Tuesday to take her to work again at opposite ends of the city and then had to pick her up. I emailed the Royal Oak Service manager asking him what he can do to make it right and, of course, never did receive a response. I finally received the call that the car was "all washed and ready to go" and that the service manager would give no discount for poor customer service. When we picked up the car, it had not been washed. In fact, their car wash has been "out of service" every time we have been there for service and they just keep giving us little pieces of paper as an IOU. This is just our most recent experience. The sales department was good but, of course, they want your money. You are then on your own. More

The price is never right While the sales person was friendly, the "deal" they offered was not. Both offers were well above the price range we set with the sales person. When w While the sales person was friendly, the "deal" they offered was not. Both offers were well above the price range we set with the sales person. When we rejected the first offer they simply switched biweekly to monthly hoping we wouldn't notice it was higher than the first price! We've bought from here before but will never go back. The sales staff tries to slip extra fees in, the service team charges extra for labor you didn't ask for. All in all it's a sham of a dealership. I'm tired of having to make sure they don't screw me over on every transaction. More

Poor service.... never go back. Bought my car from this dealership 4 years ago... people were friendly and helpful back then. Don't know what has changed... took my car for the recom Bought my car from this dealership 4 years ago... people were friendly and helpful back then. Don't know what has changed... took my car for the recommended 46,000km maintenance yesterday (May 8th, 2014). Not only nobody explained what this $350 maintenance work includes ... when I went back in the afternoon to pick up my car, the receptionist lady at the service counter (speaks French) just gave me the bill and asked me to pay... she was so busy to answer all the incoming calls and gave me this look that I am actually wasting her time. When I asked her if someone can explain what work was performed to my car... and why the $350 work now became almost $700.... she told me everything was written on the invoice... and I just need to "READ". Well, all I can see on the invoice is "oil changed, filter changed, brake fluid changed... and the rest are all "INSPECT".... to me, that means nothing was changed. Finally, a service advisor came out and basically read the whole invoice once again to me.... and told me that "INSPECT" means inspected by a qualified mechanic.. Well, there are over 6 dealerships now in Royal Oak and if this dealership thinks customers should deserve this kind of service... they better think again. They have to understand that customers can bring their cars to any mechanic shop for maintenance... the only reason why I bring my car back to Nissan is because I would expect their mechanic will do more than just "INSPECT" .... any mechanic will inspect customer's car and tell the customers if there are certain things that need to be fixed... honest dealerships will recommend work to customers when necessary... and not making money out from customers from "INSPECTION". I will write to both Nissan Canada and The BBB .... I think when we see dealership like this out there, we all have a responsibility to report it to the proper authorities. It is not fair to the other dealerships that give great service and care about their customers..... One bad apple can ruin the whole industry. Hope this information helps. More

I recently purchased a high-end, pre-owned vehicle from this dealership. Throughout the experience, I was provided inaccurate information, whereby the dealership accepted no ownership/accountability for th this dealership. Throughout the experience, I was provided inaccurate information, whereby the dealership accepted no ownership/accountability for the discrepancy. Despite the poor experience, the pricing was competitive and therefore, I proceeded with the purchase. Within the first 2.5 weeks after purchasing the vehicle, I observed that a warning light had appeared on my dash (service engine soon). I immediately phoned the dealership, requesting to speak with a technician. The representative informed me that she had no idea what it could be and that a technician was unavailable, as their department was closed. This was at 4:45pm, while their hours of operation ran until 5:30pm. After speaking with the customer service representative, I contacted my sales rep. At this time, I was informed that I would be charged an initial fee of $150, simply to diagnose the problem. Although I attempted to reason with this individual, stating that I had only purchased the vehicle 2.5 weeks prior, there was no compromise. In short, I would not recommend this dealership, as I will be taking my business elsewhere. More