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Rose City Ford Sales

Windsor, ON

4.6
919 Reviews

6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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919 Reviews of Rose City Ford Sales

December 07, 2024

Quick service They care about you Polite They know who you are you are not just a number More

by Kidlee55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Dec 12, 2024 -

Rose City Ford Sales responded

Thank you for your kind words! We’re delighted to hear that you appreciate our quick service and the personal care we provide to our guests. It’s important to us that everyone feels valued and not just a number. We look forward to continuing to serve you with the same level of dedication. Cheers :)

December 06, 2024

Great place for service friendly and complimentary. Thoroughly explained what was going on and what to expect. Thanks More

by Captainzurkan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Dec 12, 2024 -

Rose City Ford Sales responded

Thank you for your positive feedback! We’re glad to hear that you had a great experience with us. Our team strives to ensure that everything is thoroughly explained and that you know what to expect. We appreciate your trust in us. Cheers :)

December 05, 2024

Great communication. Great service. Friendly staff. Overall satisfied with our experience. Pretty straight forward. Would recommend. More

by Jhowie69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent rankin
Dec 12, 2024 -

Rose City Ford Sales responded

Thank you for your recommendation! We’re glad to hear that you had a satisfying experience with great communication and friendly service. We appreciate your support and look forward to serving you again. Cheers :)

December 04, 2024

Service was quickly done. Rob, the advisor did a great job. The facility was clean. We were well taken care of in the waiting room More

by pjhorsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob, Kurt in the showroom
Dec 12, 2024 -

Rose City Ford Sales responded

Thank you for your feedback, Pj! We’re pleased to hear that Rob took great care of you and that you found our facility clean and welcoming. Your comfort and satisfaction in the waiting room are important to us. We look forward to serving you again. Cheers :)

December 04, 2024

Absolutely horrible customer service and Matthew Willar should be fired for not calling me and telling me to come pick up my vehicle once it was finished. Instead he locked up shop with my vehicle inside b More

by Jenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Willar
Dec 12, 2024 -

Rose City Ford Sales responded

Hi Jenna. Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered. This is not the level of service we strive to provide to our guests. We take your feedback seriously and will address this matter internally to ensure it does not happen again. If you would like to discuss this further, please contact our management team directly at 226-826-2680 so we can resolve this issue to your satisfaction.

December 03, 2024

Great to deal with and great people Always taking care of you and willing to work with you More

by Glenn.hennin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Assad , Ian McDougall , Mustafa Kachouri, Nick Gloster
Dec 12, 2024 -

Rose City Ford Sales responded

Dear Glenn, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us at Rose City Ford. Our team is dedicated to providing excellent service and ensuring our guests feel valued and well taken care of. We look forward to continuing to work with you and meeting all your automotive needs. Cheers :)

December 03, 2024

I called yesterday about seasonal winter tire swap and they were able to book me in the next day. Service was good as usual and was greeted by a nice lady who always offers me a coffee. The shuttle was More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Dec 12, 2024 -

Rose City Ford Sales responded

Dear James, Thank you for sharing your experience with us! We’re delighted to hear that you appreciated our prompt service and the warm hospitality from our team. We apologize for the delay with the shuttle service and appreciate your understanding during busy times. Your feedback helps us improve, and we’re glad to know that overall, you had a positive visit. We look forward to serving you again soon. Cheers :)

November 29, 2024

The service I received was very poor. They lost the piece that takes the lug nuts off my tires and wanted to charge me $250 to take them off and put regular lug nuts on. I went in for a More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster
Dec 03, 2024 -

Rose City Ford Sales responded

Hi Margaret, we sincerely apologize for the negative experience you had at our dealership. Your feedback is very important to us, and we are truly sorry for the inconvenience and frustration you experienced. We strive to treat all our guests with respect and provide timely, efficient service, and it is clear we fell short in your case. Please know that we take your concerns seriously and will address them with our team to prevent such issues in the future. If you would like to discuss this matter further, please contact our service manager directly at 226-826-2680. Thank you for bringing this to our attention, we look forward to hearing from you.

November 29, 2024

This dealership is extremely friendly and very helpful. Would definitely recommend and if I ever need another vehicle they would be the first place I go to. More

by Lynndoher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Dec 03, 2024 -

Rose City Ford Sales responded

Thank you, Lynn, for your wonderful review! We’re delighted to hear that you found our dealership friendly and helpful. It’s our goal to ensure every guest has a positive experience, and your recommendation means a lot to us. We look forward to assisting you with any future vehicle needs. Cheers :)

November 27, 2024

Very good serive department and did my repairs in a respectable time frame...would definitely get repairs done there again More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in service bay
Dec 12, 2024 -

Rose City Ford Sales responded

Dear Kirk, Thank you for your positive feedback! We’re pleased to hear that you had a great experience with our service department and that your repairs were completed in a timely manner. We look forward to continuing to provide you with excellent service and meeting all your automotive needs. Cheers :)

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