Rose City Ford Sales

Rose City Ford Sales responded

Thank you for your feedback regarding our service. We are glad to hear that you found the service itself to be great. We understand your concern about the frequency of appointment reminders from our third-party system via text and email. We appreciate you bringing this to our attention and will certainly review our communication protocols to ensure a more streamlined and less intrusive experience for our valued customers in the future.

Rose City Ford Sales responded

Thank you for taking the time to leave a review. We sincerely apologize that you had a recent negative experience. Unfortunately, there is nobody by the name of "Christy" at our dealership. Is it possible that you may have visited a different dealership? Or there maybe there is some kind of misunderstanding. We take customer satisfaction very seriously and strive for professional behavior from all our staff. If you could provide more details about your visit and the date it occurred, or if you believe you did interact with someone here at Rose City Ford, we would appreciate the opportunity to understand your concerns better and address them appropriately. Please feel free to contact us directly so we can look into this further. If there has indeed been a mistake and you are referring to another dealership, we would kindly ask that you remove this review, as we strive to maintain good ratings and honest reviews. Thank you!

Rose City Ford Sales responded

Thank you for taking the time to share your positive experience with our service department. We are pleased to hear that you found our service team to be friendly, informative, and patient in addressing your questions. Our service advisors strive to ensure all our customers understand the maintenance being performed on their vehicles and its benefits. We agree that regular maintenance is key to extending the life and optimizing the performance of your car, and we are happy to support you with that. We appreciate your trust in our service team and look forward to assisting you with your future maintenance needs. Cheers :)

Rose City Ford Sales responded

Thank you so much for sharing your positive experience with our service department. We are pleased to hear that we were able to respond quickly to your service light issue, even close to our closing time. Getting you in promptly, diagnosing the problem on the spot, and ensuring your vehicle was taken care of the next day is a testament to our team's commitment to efficient service. We are very happy that you were satisfied with the quick turnaround and the resolution of the issue. Cheers :)

Rose City Ford Sales responded

Thank you for bringing your recent recall service experience to our attention. We sincerely apologize for the inconvenience caused by the missed information regarding the fuel tank level. We understand your frustration with having to reschedule your appointment and take an additional day off work. We will be addressing this oversight with our call center team to ensure all necessary information, such as fuel level requirements for specific services, is clearly communicated to our valued customers in the future. We appreciate your understanding and hope your recall service was completed to your satisfaction upon your return.

Rose City Ford Sales responded

Thank you, Dave! We appreciate your feedback and are glad to hear that you found our staff friendly and that the work was completed quickly. We understand that cost is always a consideration, and we strive to remain competitive within the market. We continuously evaluate our pricing to ensure we are providing value while maintaining the high quality of service our customers expect. Thank you for acknowledging our friendly staff and efficient service. We look forward to your next visit! Cheers :)

Rose City Ford Sales responded

Thank you, Bill! We are happy to hear that you were promptly attended to upon arrival and that everything was handled efficiently. Our team strives to be courteous and polite with every customer, and we appreciate you acknowledging these efforts. We hope to continue providing you with excellent service in the future. Cheers :)

Rose City Ford Sales responded

Thank you! We are delighted to know that your visit was quick and enjoyable, and that you found our team to be friendly, knowledgeable, and efficient. Providing a seamless and pleasant experience for routine maintenance is important to us, and we appreciate your recognition of our team's efforts. We look forward to seeing you for your next service. Cheers :)

Rose City Ford Sales responded

Thank you for your wonderful feedback! We are very happy to hear that you have consistently experienced great service and that you would recommend us to your friends and family. We strive to be honest and provide high-quality work, and your trust in our dealership is greatly appreciated. Cheers :)

Rose City Ford Sales responded

Thank you for your continued positive feedback! We are delighted to hear that you consistently have a great experience and that you find our dealership to be very organized. We are also thrilled that you are enjoying your new vehicle! We appreciate your loyalty and look forward to serving you again in the future. Cheers :)