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Rose City Ford Sales

Windsor, ON

4.6
884 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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884 Reviews of Rose City Ford Sales

December 03, 2024

Great to deal with and great people Always taking care of you and willing to work with you More

by Glenn.hennin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Assad , Ian McDougall , Mustafa Kachouri, Nick Gloster
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Dec 12, 2024 -

Rose City Ford Sales responded

Dear Glenn, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us at Rose City Ford. Our team is dedicated to providing excellent service and ensuring our guests feel valued and well taken care of. We look forward to continuing to work with you and meeting all your automotive needs. Cheers :)

December 03, 2024

I called yesterday about seasonal winter tire swap and they were able to book me in the next day. Service was good as usual and was greeted by a nice lady who always offers me a coffee. The shuttle was More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
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Dec 12, 2024 -

Rose City Ford Sales responded

Dear James, Thank you for sharing your experience with us! We’re delighted to hear that you appreciated our prompt service and the warm hospitality from our team. We apologize for the delay with the shuttle service and appreciate your understanding during busy times. Your feedback helps us improve, and we’re glad to know that overall, you had a positive visit. We look forward to serving you again soon. Cheers :)

November 29, 2024

The service I received was very poor. They lost the piece that takes the lug nuts off my tires and wanted to charge me $250 to take them off and put regular lug nuts on. I went in for a More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster
Report | Print
Dec 03, 2024 -

Rose City Ford Sales responded

Hi Margaret, we sincerely apologize for the negative experience you had at our dealership. Your feedback is very important to us, and we are truly sorry for the inconvenience and frustration you experienced. We strive to treat all our guests with respect and provide timely, efficient service, and it is clear we fell short in your case. Please know that we take your concerns seriously and will address them with our team to prevent such issues in the future. If you would like to discuss this matter further, please contact our service manager directly at 226-826-2680. Thank you for bringing this to our attention, we look forward to hearing from you.

November 29, 2024

This dealership is extremely friendly and very helpful. Would definitely recommend and if I ever need another vehicle they would be the first place I go to. More

by Lynndoher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Dec 03, 2024 -

Rose City Ford Sales responded

Thank you, Lynn, for your wonderful review! We’re delighted to hear that you found our dealership friendly and helpful. It’s our goal to ensure every guest has a positive experience, and your recommendation means a lot to us. We look forward to assisting you with any future vehicle needs. Cheers :)

November 27, 2024

Very good serive department and did my repairs in a respectable time frame...would definitely get repairs done there again More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in service bay
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Dec 12, 2024 -

Rose City Ford Sales responded

Dear Kirk, Thank you for your positive feedback! We’re pleased to hear that you had a great experience with our service department and that your repairs were completed in a timely manner. We look forward to continuing to provide you with excellent service and meeting all your automotive needs. Cheers :)

November 27, 2024

Courteous, friendly and helpful staff. Service department is clean and efficient with good quality workers that take time to explain everything. Lounge is clean and comfortable and I was g More

by milica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Primo
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Dec 12, 2024 -

Rose City Ford Sales responded

Dear Milica, Thank you for your wonderful feedback! We’re delighted to hear that you found our staff courteous, friendly, and helpful. It’s great to know that our service department met your expectations with their efficiency and quality work. We’re also pleased that you enjoyed the clean and comfortable lounge, along with the coffee and snack. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service. Cheers :)

November 27, 2024

I cringe when I have a probably with our vehicles knowing I have to deal with the non considerate and non truthful service team. More

by Bruceelbia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa, Matt Willar
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November 26, 2024

not much to say except the service there and the employees are excellent. I would not go to any other ford dealership. More

by dbnespo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
November 26, 2024

Little upset that I was notified on my app that water pump was leaking and coolant was running dry actually very upsetting More

by Tundibert67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adviser
Report | Print
November 26, 2024

Staff is friendly and professional. Like the way they treat people. I would highly recommend this dealership. More

by fatherabe99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
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