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Rose City Ford Sales

Windsor, ON

4.7
852 Reviews

6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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852 Reviews of Rose City Ford Sales

November 13, 2024

poor experience - left the dealership with my repaired vehicle only to have it start smoking and leaking unknown fluid. Returned to dealership and it was smoking again as I drove in. Was quickly taken car More

by btaylor49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
servive advisors, Robert & Matt
Nov 18, 2024 -

Rose City Ford Sales responded

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your vehicle after the initial repair. It’s reassuring to hear that Robert and Matt provided excellent service and promptly addressed the issue. We appreciate your feedback regarding the initial repair and will certainly review our processes to ensure thorough checks are conducted before vehicles are returned to our guests. Your satisfaction is our priority, and we hope to serve you better in the future.

November 12, 2024

Our sales person was very helpful showing us various options. The business person was very professional and showed us various options available. All in all was a great experience More

by jkaczma5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent in sales and Cathy in business
Nov 18, 2024 -

Rose City Ford Sales responded

Thank you for sharing your positive experience with us! We’re thrilled to hear we were able to be helpful in showing you various options and that our staff maintained a high level of professionalism. It’s wonderful to know that you had a great overall experience. We strive to provide exceptional service to all our guests, and your feedback is greatly appreciated.

November 12, 2024

Great experience, lovely lady brought me a cuppa in the comfortable waiting room, I was offered a shuttle if I wanted to go anywhere. Car was actually done in 1 hour, Thankyou Debbie Dexter More

by debsdexter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 13, 2024 -

Rose City Ford Sales responded

Thank you Debbie! We're thrilled to hear that you had a great experience with us! We appreciate you taking the time to leave us your feedback, and we look forward to being of service to you again in the future! Cheers :)

November 11, 2024

I am not happy with the cost. Five hrs after I brought car in they called that it was ready. $150 for 1 part. Total bill $1070. Doesn't seem right! More

by nnblair55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Nov 12, 2024 -

Rose City Ford Sales responded

Thank you for your feedback, Blair. We’re sorry to hear that you’re unhappy with the cost of your service. We strive to provide transparent pricing and high-quality service. If you have any concerns or questions about your bill, please don’t hesitate to reach out to us directly at 226-826-2680. We value your business and want to ensure your satisfaction.

November 09, 2024

Very satisfied with the service, fast and accurate will see you in 6 months, highly recommended More

by Irene506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 12, 2024 -

Rose City Ford Sales responded

Thank you so much for your kind words, Irene! We’re thrilled to hear that you were very satisfied with our fast and accurate service. We look forward to seeing you again in six months. Your recommendation means a lot to us. Cheers :)

November 08, 2024

This dealership was great. Everyone was so nice and they worked fast on getting getting everything done. More

by davemilner25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Habib, Lucy Nguyen, Nick Gloster
Nov 12, 2024 -

Rose City Ford Sales responded

Thank you, Dave! We’re glad to hear that you had a great experience with our team. It’s always our goal to provide friendly and efficient service. We appreciate your kind words. Cheers :)

November 05, 2024

They were right on time with the appointment and the service. I would recommend 100 percent. More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Nov 12, 2024 -

Rose City Ford Sales responded

Thank you, Adrian! We’re delighted to hear that our team was right on time with your appointment and service. Your recommendation means a lot to us. Cheers :)

November 05, 2024

All employees I have dealt with are always friendly. I take my car in at my appointment time and they start working on it right away which is the way it should be because that's the way appointments sho More

by Silverback
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 12, 2024 -

Rose City Ford Sales responded

Thank you for your feedback! We’re glad to hear that our team is always friendly and that your appointments start on time. We strive to provide efficient and reliable service for our guests. Cheers :)

November 03, 2024

Kurt was very knowledgeable and professional in his approach with filling my needs..as was the financial department.... I would recommend both to others and feel comfortable in approach Kurt anytime if More

by Helen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kurt
Nov 06, 2024 -

Rose City Ford Sales responded

Thank you so much for your kind words, Helen! We’re thrilled to hear that Kurt and our financial department were able to meet your needs with professionalism and knowledge. Your recommendation means a lot to us, and we’re glad you feel comfortable reaching out to Kurt anytime. Cheers :)

November 02, 2024

I was looking to fix the front camera. I don’t know what is the issue; I have front camera, but there is no bottom for the camera, and it has not worked from the first day I got the car. I More

by Nancy Awanees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Gloster
Nov 06, 2024 -

Rose City Ford Sales responded

Hi Nancy, we regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (226) 826-2680, and a manager would be happy to speak with you. Thank you.

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