River Valley Chrysler Dodge Jeep Ram

Amazing setvice The non pressure service I received from Mark was refreshing. He took the time to explain all of my questions and made me feel like a human being not The non pressure service I received from Mark was refreshing. He took the time to explain all of my questions and made me feel like a human being not a pay check. He got the answers to the questions that he didn’t know and he answered my tire questions. He said he had experience with tires and he for sure did. Thanks More

Excellent service Had a great car buying experience here Mark and terry, made the sale and attended to my needs.when the vehicle was delivered had the absolute pleasure Had a great car buying experience here Mark and terry, made the sale and attended to my needs.when the vehicle was delivered had the absolute pleasure of meeting dan and Jake and those two where just the cherry on top of this cake of a deal, and when I had an issue with my Sirius radio jake and Laurie bent over backwards made all the phone calls and sent all of the emails for me definitely would recommend,still been talking back and forth with Jake as he was such a nice young man . amber made finance a fun experience and easily explained everything so that I knew what was going on thanks everyone for a great experience I will be back More

Great service All staff is very friendly weather dealing with them or just passing in showroom. No pressure to buy. Went out of their way to find the vehicle I want All staff is very friendly weather dealing with them or just passing in showroom. No pressure to buy. Went out of their way to find the vehicle I wanted, not just showing what they had on the lot. More

Not your typical pushy dealership Very flexible, relaxing atmosphere, friendly and genuinely concerned about customers wants and needs. Very well informed about all vehicles. Finance d Very flexible, relaxing atmosphere, friendly and genuinely concerned about customers wants and needs. Very well informed about all vehicles. Finance department takes their time to go over everything carefully with you. Explained in detail there extended warranty services. we bought a 2016 Dodge Ram truck and I have to say this was by far the best experience I’ve ever had at a dealership. When I was having trouble deciding between 2 trucks they actually encouraged me to go home and sleep on it. I am definitely going to send my family and friends in this direction. We need more dealerships like straightline. More

AMAZING SERVICE!!!!! My wife and I ran into some vehicle issues on Friday, October 27, 2018. We had a major oil problem with our engine that was discovered when we were ge My wife and I ran into some vehicle issues on Friday, October 27, 2018. We had a major oil problem with our engine that was discovered when we were getting an oil change prior to our trip to Cranbrook, BC. After recognizing that we could not make the trip in the vehicle we had, we brought it over to Straightline Chrysler, Dodge, Jeep & Ram. We were waiting in the Service part of the facility trying to come up with an idea of how to get ourselves to Cranbrook as I was the DJ and my wife was the Photographer for a wedding the next day. Jake approached me and I told him about what happened. He told me to sit tight for 1 minute. He returned and told me that Straightline could get me and my wife out on the road in a brand new 2017 Dodge Grand Caravan. My wife & I happily said "Ok let's see what we can do" Jake brought over a sparkling new Crystal Black Dodge Grand Caravan and I was hooked. The only issue that we had was the wait for the bank to send over information. As the dealership is an open format facility, my wife and I immediately took note that the whole staff were working as hard as they could to speed the process up. Long story short, we made it to Cranbrook, worked the wedding and got a brand new van out of this experience and we could not be happier. Jake understood how we felt and did everything in his power to help us. Karen was fantastic as well. She was extremely efficient & speedy. I apologize as I can not remember the name of the 3rd person involved (I think it may be Chad or Chris?) but everyone who was involved in this purchase was impeccable. As we run our own business and preach to our clients that we are open, transparent and pride ourselves on our commitment & performance, we can say we experienced those exact same traits while we were at Straightline. Thank you so much everyone. Seriously, if it wasn't for your hard work, we would not have made it to the wedding in time. Kind Regards, Nick & Jen Taylor More

Buying Experience The sales staff were very helpful and knowledgeable of the product. Initially sales let me down when trying to find me the truck I wanted at the agree The sales staff were very helpful and knowledgeable of the product. Initially sales let me down when trying to find me the truck I wanted at the agreed upon payment. But in the end, management did come through and made me a very pleased customer. All in all, the entire process happened very quick and management was willing to go the extra mile to earn my business. At the end of the day, I would go back to Straightline and recommend this dealership to others. More

Best buying experience I’ve ever had!! From the moment my family and I walked into the dealership to the moment the appraisal was done on our trade in truck to when we left with our new Jee From the moment my family and I walked into the dealership to the moment the appraisal was done on our trade in truck to when we left with our new Jeep, it was the best, easiest experience I’ve had to date buying a vehicle. Very down to earth people!! More

Above and Beyond Laurie is the best salesperson! She is very knowledgeable with vehicles and was super informative on the Jeep Cherokee I was interested in, showing me Laurie is the best salesperson! She is very knowledgeable with vehicles and was super informative on the Jeep Cherokee I was interested in, showing me multiple options. When I finalized everything, my vehicle was in for leather install and I was looking for an update on it’s status. Laurie stepped in right away and made sure I had my vehicle driven to me that day. Great customer service. Go to Laurie for all your sales needs. She knows how to treat customers! More

Not impressed Front desk did not ask which kind of oil I wanted in my vehicle and assumed conventional. I run semi-synthetic and was disappointed to hear the mecha Front desk did not ask which kind of oil I wanted in my vehicle and assumed conventional. I run semi-synthetic and was disappointed to hear the mechanic used convention Also, they called me saying my vehicle would be ready in 45 mins so I showed up on time. I waited an extra 15 mins with zero communitcayoon between the front desk and mechanic. AND the front desk questioned my need to rotated all five tires of my jeep as I requested, saying they only do front and back. More