River City Ford

Ford - used car purchase I haven't purchased a new vehicle for almost 6 years and for my first time back at a car dealership I had such a great experience at River City Ford. I haven't purchased a new vehicle for almost 6 years and for my first time back at a car dealership I had such a great experience at River City Ford. The staff are welcoming and I never felt pressured or stressed into buying a vehicle. From meeting my Sales Representative (Brett), to asking a ton of questions, to test driving the car and then dealing with the Sales Manager (Scott) to make the final purchase, it was a seamless process! When I picked up my vehicle I was also impressed with how they detailed the car. It was spotless! I also really appreciated the follow up with Brett in regards to how I was enjoying my new Ford. I would highly recommend this dealership to others that are looking for a Ford vehicle. Thanks River City Ford! More

Happy I did not purchase my vehicle here I had heard while looking for my first car that Ford was a good company. Which it is. So I decided to take a look at cars as I passed the dealership. I had heard while looking for my first car that Ford was a good company. Which it is. So I decided to take a look at cars as I passed the dealership. Initially the service I received was friendly, and told the salesperson what I was looking for, a small car that fit in my budget. So he told me about the fiesta, cute car, went for a test drive but did not like the way it drove, just didn't fit my needs and then told the salesman of my opinion. Even after the fact he set me up with someone in the finance department and tried to get me to put a down payment... On a car that I wouldn't enjoy driving and couldn't afford. I was not impressed about how he was pressuring me into buying that vehicle. He kept asking "what can I do to get you in this vehicle today?" I was not feeling heard about what I was wanting or needing. All in all I'm happy I went somewhere else and found a vehicle that fits my needs. More

Friendly and helpful staff My experience dealing with river city Ford is excellent. I will surely recommend your dealership to friends and family. I dealt with Tom Iliopoulos w My experience dealing with river city Ford is excellent. I will surely recommend your dealership to friends and family. I dealt with Tom Iliopoulos when I bought my Ford Eacape and he is super helpful and the staff at the service centre. More

New Purchase 2014 Ford XFR After my first vehicle service visit I have to say I'm very impressed. Reception this morning was very prompt, friendly with no surprises and a very r After my first vehicle service visit I have to say I'm very impressed. Reception this morning was very prompt, friendly with no surprises and a very reasonable bill, thanks Charlene! I also saw Tom Iliopoulos while waiting for my servicing to be completed and he offered his assistance for a very minor issue for which I had sought his opinion. I'd like to thank Tom for his continued interest and assistance, even after my vehicle purchase. He's top shelf when it comes to ensuring customers feel supported and valued; and not just at the time of purchase, but as long as they own their vehicle. I'd also like to acknowledge his follow up since purchasing my vehicle has been excellent and that he exemplifies the great staff and customer service I value as a returning customer. More

Friendly and Knowledgeable Staff When I walked in, I did not feel like I was pressured into buying. For the first time ever, I was asked what I was looking for EXACTLY. Appreciate When I walked in, I did not feel like I was pressured into buying. For the first time ever, I was asked what I was looking for EXACTLY. Appreciated the honesty and felt I was listened to. More

My 5th Escape I just purchased my 5th Ford Escape. Tyler Allen was very helpful, knowledgeable and courteous. No pressure. And we get a free trip to Las Vegas! I just purchased my 5th Ford Escape. Tyler Allen was very helpful, knowledgeable and courteous. No pressure. And we get a free trip to Las Vegas! More

Lies and Deceiving They will tell you anything to make a sale, then go back on their word. First of all they offered me 3 free years of extended warranty if i purchase 1 They will tell you anything to make a sale, then go back on their word. First of all they offered me 3 free years of extended warranty if i purchase 1 year. When they showed me on their computer, they wanted me to pay around $1500 for 48 months of warranty. When i asked why 48 months, when i should only pay for 1 year, they told me there system does not go down to 12 months. So, in fact they want me to pay for the full 4 years(there is no 3 free years). The next issue I've had with River City is that they advertise that you get 1/2 price oil changes for 3 years(reason #2 for buying from River City) on their reasons to buy from River City display in the showroom, website , and TV commercials. I was also told by my salesman that I would receive this as well, until I went to get my first oil change they told me that only applies to used vehicles. Went to go talk to my salesman about this, and he is no longer with the dealership. Nowhere on their showroom display, website or TV commercial does it say used vehicles only. Lied to and deceived once again. The third issue was that they offered a lifetime powertrain warranty, as long as you get all services done at their or any Tricor dealership. This includes all oil changes done at every 5000 km with a 1500 km grace period. But in their contract it states that if your vehicle has a oil monitoring system, oil changes and tire rotations must be done at. least every 12,000 km. When I went over the 5000 km between oil changes, even though I have the oil monitoring system, I was told that my warranty was void. Again LIES AND DECEIT. BUYERS BEWARE. They will tell you anything and everything you want to hear to make the sale, then go back on their word. More

Salesmen Tom We bought our 2015 XLT at River City! Our salesman Tom Iliopoulos was very easy to deal with. Very accomodating and worked hard to earn our business! We bought our 2015 XLT at River City! Our salesman Tom Iliopoulos was very easy to deal with. Very accomodating and worked hard to earn our business! His main concern was making sure we were happy with our purchase. We have received follow up calls from Tom making sure everything with our truck was going well! If you want an honest salesman for your next purchase Tom is your man! More

Just the best dealership in winnipeg! Had a great experience there I brought couple vehicles there before and still the place I go to. They know what you need! I ask for a truck they give Had a great experience there I brought couple vehicles there before and still the place I go to. They know what you need! I ask for a truck they give me beyond my expectations love it and always do a follow up. Heck anytime I have any question about my truck or any information I needed. They got it for me Zazir Dost is the man to go to! Elliot Olin was excellent as well he explain every clearly always make sure you understand everything. More