River City Ford

Run away don't walk Made appointment to check the engine light a simple ods1 plug in to clear error code and discover what is my issue on my 2016 escape. They said they c Made appointment to check the engine light a simple ods1 plug in to clear error code and discover what is my issue on my 2016 escape. They said they could not do it as so many people have dropped in that morning due to cold weather and they would need my car left there. What is an appointment for then and why waste my time. They found my name and appointment in system but did not know who booked it ! Run away as this is some shady operation and very poor customer service and I will never return. Told the customer service guy I would leave bad reviews and he really didn't care. If you remember this location used to be Can Clark Ford and they were the worst now with only new name it changed nothing about them. More

Friendly knowledgeable service Excellent dealership, all staff were very friendly and knowledgeable about their vehicles I never felt pressured during negotiations. Nazir took tim Excellent dealership, all staff were very friendly and knowledgeable about their vehicles I never felt pressured during negotiations. Nazir took time to explain all the details of my new Escape. A truly great experience!! More

No record of appointment On the evening of Thursday, December 28 my car wouldn’t start so I got a boost and immediately after my car’s transmission light came on saying transm On the evening of Thursday, December 28 my car wouldn’t start so I got a boost and immediately after my car’s transmission light came on saying transmission service needed immediately. The next morning I called River City Ford service department and spoke to Jeff. He made an appointment for me for today, Tuesday January 2, 2018. I haven’t been able to drive my car for 4 days. So I call this morning to confirm my appointment and they have no record of me having an appointment at all. I was upset to say the least. Now I have to wait 5 days to drive my car. I am not happy at all!!! More

Not happy with FORD in general So far the dealership has been ok. Danny the service advisor has been great. My problem is with the FORD truck in general. My god xxxx drivers door So far the dealership has been ok. Danny the service advisor has been great. My problem is with the FORD truck in general. My god xxxx drivers door will not close and you guys can not figure out the issue.this is the second time his week you have had it at your dealership. This is absolutely ridiculous, this is a brand new truck and the drivers door won’t close when it gets to -7 that is absolutely embarrassing for you guys as a company. Not to mention you guys don’t even know how to fix it. My truck is still at your dealership, I would love to give a good review and I will. If you guys can figure how to fix my brand new truck. More

Justin was fantastic The salesman (Justin G) I spoke to and worked with was excellent. Very well informed and didn't try to push products I did not want and listened to m The salesman (Justin G) I spoke to and worked with was excellent. Very well informed and didn't try to push products I did not want and listened to me. Highly recommend him! More

Very helpful and provided excellent service. Thank you for the excellent service!! I appreciated the effort made to answer my questions in giving me confidence in making my purchasing decision. Thank you for the excellent service!! I appreciated the effort made to answer my questions in giving me confidence in making my purchasing decision. I would definitely refer others to your dealership. More

Always helpful Bumped into Elliot at the mall and was talking about how I hate my car. He and i chatted about how quick I can get a better car. can’t believe how hel Bumped into Elliot at the mall and was talking about how I hate my car. He and i chatted about how quick I can get a better car. can’t believe how helpful he was while even on his own time. Considering coming in. More

First time Ford owner This was the first Ford i have ever bought and Justin Goldstone at River City Ford made my purchase easy. He was very knowledgeable on the products so This was the first Ford i have ever bought and Justin Goldstone at River City Ford made my purchase easy. He was very knowledgeable on the products so that they would meet my needs. I will definitely be a returning customer!! More

Car buying made easy. Dealing with Darren Lusty made the car buying experience relaxed and easy. He put no pressure on my son and I and listened to what I had to say. Dealing with Darren Lusty made the car buying experience relaxed and easy. He put no pressure on my son and I and listened to what I had to say. More

New Car Lease Working with the group at River City was great. They all work together as a team for full customer service throughout the entire process! Andrea was Working with the group at River City was great. They all work together as a team for full customer service throughout the entire process! Andrea was so great to work with. Her product knowldege is top notch. We did have a few bumps through the process and she handled them like a champ!! Bob worked hard to get us into the exact model I wanted with the price point we wanted to be at! More