River City Ford

Friendly courteous staff. Made sure All my concerns were taken care off. When’s over what was causing problem and what was done to rectify it. taken care off. When’s over what was causing problem and what was done to rectify it. More

The body work was excellent. Because the battery had to be disconnected, there were several issues with getting everything back to where it needed to be and we were left to do that on our own. The car was be disconnected, there were several issues with getting everything back to where it needed to be and we were left to do that on our own. The car was detailed and smelled and looked like new on the inside-totally appreciated that. The staff is very friendly and helpful. More

I used the quick lane for an oil change on my SUV. The people were friendly and the service was quick and efficient. Thank you. people were friendly and the service was quick and efficient. Thank you. More

Brought my car in to have my window replaced as it was smashed. Took the car in first thing in the morning, they had a shuttle available to drive us home. They called a few hours later and picked us up. T smashed. Took the car in first thing in the morning, they had a shuttle available to drive us home. They called a few hours later and picked us up. The window was replaced. The car was completely detailed and spotless. The service was professional. It was a fantastic job. The people were all extremely nice to deal with. I would recommend them to anyone. More

Pleasant, informative service, especially with regards to warranty information that wasn't given at time of sale.Overall a good experience. Will return to location. to warranty information that wasn't given at time of sale.Overall a good experience. Will return to location. More

Very good service The shuttle drivers were very friendly. The service desk staff were very helpful . And I recieved an email for a free oil change from Ford which was The shuttle drivers were very friendly. The service desk staff were very helpful . And I recieved an email for a free oil change from Ford which was really nice. I was in touch with Kristine Rooney and she made all the arrangements with the dealer ship. Plus a recall was also done at the same time. My husband and myself are very happy with the service!!! Jean and Percy Brown More

The service desk staff were attentive, friendly and helpful. It was a great service experience with the service attendant providing a fair concession for the tire warranty. Thanks for your integrity helpful. It was a great service experience with the service attendant providing a fair concession for the tire warranty. Thanks for your integrity More

Dropped truck off first time got back only 3 mud flaps installed not 4 , xxx, had alignment , got back steering wheel at 1 o’clock , truck pulled to right , sand paper and scotch brite pads on truck floor installed not 4 , xxx, had alignment , got back steering wheel at 1 o’clock , truck pulled to right , sand paper and scotch brite pads on truck floor in cab , all the broken parts replaced were thrown in the box Brought truck back one week later for mud flaps and fix alignment , had it there by 8 am truck still sitting there at 11:30 when I drive by , called at 530 to pick up my trick , body shop guy said he had no idea where my truck was , I said pardon me where is it , no idea call back tomorrow xxx I was gonna call the police , was it stolen where was it , called me next day at 11 truck ready , was suppose to fix my dipstick both times , never looked at it , said bring it back xxx !! I will never bring my truck back there or buy a truck from river city More

DO NOT GO TO THESE CROOKS! Took my vehicle to River City Ford Collision center on an insurance claim to replace my front windshield. When it was replaced; the molding(S) around Took my vehicle to River City Ford Collision center on an insurance claim to replace my front windshield. When it was replaced; the molding(S) around the windshield kept flying off (flew off the 4 times they tried to fix it). River City Ford had broken the fastening mechanisms. This started in September 2019 and in February 2020 when they "FIXED" it again, it was loose. Scott Sparling said, "I hope it stays this time; cause we're not "fixing" it again. I said, "what do you mean, you're the ones that broke it" He walked away, saying I would have to speak to a manager then!? For over 5 months I was getting the runaround, I caught Scott Sparling in many lies - Big sign out front saying They Restore to Perfection, Big sign inside that says They will implement a "can do" attitude with the goal of finding a solution to every interaction LIES! Scott Sparling doesn't follow that policy, he seems ok with vandalizing other people's property and walking away from any accountability. When I took it to an actual glass installation shop, they said to never go anywhere except a glass replacement shop, because these self-proclaimed "Restore to Perfection" collision centers don't have the expertise to install windshields. River City Ford should have the decency to acknowledge that they weren't capable of doing that type of work. I spent way too much of my time and money going back & forth to this corrupt collision center without any compensation, any apologies & a simple "we're not fixing it anymore" DO NOT GO TO THESE CROOKS!!! More

Good service, adequate waiting area, great coffee! Long wait, I’m an out of town customer, so it was a long wait, with only a shuttle for transport, one way offered. Ok experience. wait, I’m an out of town customer, so it was a long wait, with only a shuttle for transport, one way offered. Ok experience. More