Richmond Subaru

Great customer service We have ever had! We had been looking for car for long time. We checked many dealerships and we could not make up our mind which car to buy and which route to go. Aft We had been looking for car for long time. We checked many dealerships and we could not make up our mind which car to buy and which route to go. After we met Andrei, he took some time to listen us what we need and was our preferences. Andrei really helped us to choose the right car among so many and save some money too!!!. I fell in love with my Subaru Crosstrek!!! Andrei was polite, not pushy and very knowledgeable. If you are looking for a very smooth and easy way to buy a car go to see Andrei. You won't regret. Great customer service!!! Way to go Andrei!!! More

Polite, helpful and very friendly, informed staff Response to email inquiry was very prompt. Andrei was very helpful in proving info on models I was interested in and was extremely courteous and helpf Response to email inquiry was very prompt. Andrei was very helpful in proving info on models I was interested in and was extremely courteous and helpful. Price negotiation is always stressful and Andrei helped me reach a price I was happy with. He spent enough time with me that I left with a good understanding of the car I had just purchased and very satisfied with the price I paid. I actually enjoyed the whole process. I will certainly recommend both Andrei and the dealership. In fact, I already have. More

Friendly and not pushy Emailed Andrei originally, but ended up just popping by when he wasn't in, and the other guys couldn't find/get the keys to the vehicle we wanted. Fol Emailed Andrei originally, but ended up just popping by when he wasn't in, and the other guys couldn't find/get the keys to the vehicle we wanted. Followed up later and set a proper appointment with Andrei, and everything was great from there. Staff didn't do a big run-around when determining final price and was not pushy on upgrades. More

Very friendly, got a great price I found all levels of staff from Edwin the salesman, Scott the new car manager to Fraser on the finance side to be very friendly and knowledgeable. No I found all levels of staff from Edwin the salesman, Scott the new car manager to Fraser on the finance side to be very friendly and knowledgeable. Not only did they give me a great deal on the car I bought, they explained all aspects of the car itself and walked me through the complete process of the sale itself. I couldn't be happier with them. More

Great Experience My husband and I had a great experience thanks to Andrei. He took his time to show us the cars that were in stock based upon our pre-requisites, and My husband and I had a great experience thanks to Andrei. He took his time to show us the cars that were in stock based upon our pre-requisites, and we were able to find the perfect one. We are so happy with our new car and cannot thank Andrei enough. More

Purchase I liked doing business with Andre. He was friendly and helpful. He followed up and called me the next day after the purchase. The price was fair too. I liked doing business with Andre. He was friendly and helpful. He followed up and called me the next day after the purchase. The price was fair too. More

Great experience buying with Andrei Shadrin! This week I bought a 2009 Honda Fit from Andrei at Richmond Subaru. The experience was fantastic. Andrei and I took the car on an extensive test d This week I bought a 2009 Honda Fit from Andrei at Richmond Subaru. The experience was fantastic. Andrei and I took the car on an extensive test drive, and he was really knowledgable about the car even though it was a used model from a different brand. He was extremely friendly and we had great conversation throughout the deal. Once we got down to negotiation, things moved very quickly and fairly. We got on the same page about what it was that I wanted to talk about (out the door price, including any fees). There were some delays the next morning when I came to pick up the car, but it was completely understandable. I had gotten there before the sales side was officially open, and they had to call someone in to finish the insurance and registration. Would definitely buy from Andrei again! More

Very happy with everything I was contacted immediately upon sending an email inquiring about the vehicle. The follow-up conversations and negotiations was extremely reliable an I was contacted immediately upon sending an email inquiring about the vehicle. The follow-up conversations and negotiations was extremely reliable and I was very happy with the whole experience. I knew the vehicle I wanted and the package I wanted with it (top of the line!) I purchased this vehicle over the phone and via text. That is how confident I was in the salesman (whom I had not met) and the dealership. I was dealt with in a professional, friendly and courteous manner during this process and when I went to pick up the car the purchasing process was simple and straightforward. More

Simple Easy Happy I was interested in one special vehicle, and that guys have one. I came to check it and I found what I want. Because they gave me the fastest service I was interested in one special vehicle, and that guys have one. I came to check it and I found what I want. Because they gave me the fastest service, all answers on my questions, few test drives, and even more. And they have good Starbucks Coffee. More

Poor Attitude Been here twice, both times walked in to the dealership, no greetings form anyone. The employee has poor attitude, maybe due to my age? Thinking I ca Been here twice, both times walked in to the dealership, no greetings form anyone. The employee has poor attitude, maybe due to my age? Thinking I can not afford a car? Doesn't matter. Talked to us while still chewing food form his lunch or snack. Test drove, he had lack of knowledge about the car. Had really bad experience. Liked the car but will not buy it from him nor this dealership. More