Richmond Subaru

Excellent service Excellent Service both from the Sales and Services.Everyone was trying to help to create a friendly atmosphere and provide an excellent customer servi Excellent Service both from the Sales and Services.Everyone was trying to help to create a friendly atmosphere and provide an excellent customer service. Will definitely refer friends and family to visit Richmond Subaru for their next vehicle purchase! More

Excellent Service. Frist time buying a car and Mike made everything a breeze. Everyone was very helpful as soon as I walked in and was able to assist where needed and di Frist time buying a car and Mike made everything a breeze. Everyone was very helpful as soon as I walked in and was able to assist where needed and direct me to the correct departments. Mike was able to answer all of my questions with ease and accuracy. Very impressed with their overall level of service and friendliness of all the employees. More

Service is questionable. Richmond Subaru has had my 2018 Forester car for over three weeks. It needs locks replaced because of a theft. They don't seem to have answers. They a Richmond Subaru has had my 2018 Forester car for over three weeks. It needs locks replaced because of a theft. They don't seem to have answers. They are not getting back at all. Very frustrating. Something definitely seems to be missing with their service department. Initially they said there was difficulty in getting parts. On the phone just now they said parts are "probably" coming from Toronto and they "may be back ordered" and that they would get back to me. If not back ordered does that mean the order was lost? If it was back ordered they should be able to give me an approximate arrival day. At the very least someone should be willing to talk to me. 22 days and counting and no answers! In the meantime I'm renting a car ! If this is their idea of 'service' then I'm not sure this is a place to take your Subaru. More

Great service helped me as soon as i got there. Made things really easy and quick which was great. Overall just a great experience in richmond subaru Kent made it helped me as soon as i got there. Made things really easy and quick which was great. Overall just a great experience in richmond subaru Kent made it a enjoyable visit and i enjoy the car very much. More

First time was the best time ever! We went there for the first time hoping that we would get the car that we wanted. Instead we got the second model and for the price that we negotiated We went there for the first time hoping that we would get the car that we wanted. Instead we got the second model and for the price that we negotiated with the first model with another dealership. No only we did we get the car, we got one better than we had expected and for the price we settled on. We feel really happy driving a car that is worth the money and model. More

Fantastic visit to the dealership Today my parents purchased a 2018 Outback model Subaru with Mike Lee. He provided wonderful service, the entire experience was phenomenal. The place w Today my parents purchased a 2018 Outback model Subaru with Mike Lee. He provided wonderful service, the entire experience was phenomenal. The place was very professional, I wholeheartedly recommend the dealership. More

Professionally Handled Situation Had a good experience with Richmond Subaru. There was some back and forth with another dealership, some bad mouthing, and a couple offers, but Richmo Had a good experience with Richmond Subaru. There was some back and forth with another dealership, some bad mouthing, and a couple offers, but Richmond Subaru handled it quite professionally and disproved the negative rumours. More

Good service and nice people Standing in the lobby for a while before Kassia talked to us. Test drive with Kassia was great experience. She introduced the car very carefully and I Standing in the lobby for a while before Kassia talked to us. Test drive with Kassia was great experience. She introduced the car very carefully and I got to try all features. Satisfied with the purchase although the price is a bit higher than my expectation. Everyone has tried his best to complete the purchase. More

Professional, Friendly Service My sales representative was Kassia Rolston. She was very helpful answering all my questions (even late in the evening), showing me the features of the My sales representative was Kassia Rolston. She was very helpful answering all my questions (even late in the evening), showing me the features of the vehicle and risking here live on a test drive. Overall, she was very pleasant to deal with. I received a fair price on my trade in and the new vehicle. There were no high pressure sales tactics used on me - which I appreciated. More

Excellent service and attention! Kassia along with the rest of the staff did an outstanding job so that I could complete my car purchase. From the price offered for the trade in to th Kassia along with the rest of the staff did an outstanding job so that I could complete my car purchase. From the price offered for the trade in to the discount given on the new car, everything was smooth and all the effort was put in. I am happy! More