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Richmond Subaru
Richmond, BC
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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575 Reviews of Richmond Subaru
September 26, 2019
Fob issues Ben was awesome, polite, friendly, knowledgeable and went out of his way to help. However we only got one fob as they could not find the 2nd one. Wo Ben was awesome, polite, friendly, knowledgeable and went out of his way to help. However we only got one fob as they could not find the 2nd one. Would not order us one in at their cost as the sales manager said we got a really good deal. .Had to order one when we got home, $500 later, shouldn’t have to pay this on a $34,800 vehicle, this vehicle only has 20000 k it should of had 2 fobs plus we had to ask for the owners manual pack which he had a hard time finding, but did get one. overall we give Ben 5 star...dealership 2! More
by D&R
Employees Worked With
Ben De Jesus
September 23, 2019
Professional. No time wasted. I went to Richmond Subaru after having an unpleasant time at another Subaru Dealership. I walked in and was immediately greeted by Mike Lee. I knew wh I went to Richmond Subaru after having an unpleasant time at another Subaru Dealership. I walked in and was immediately greeted by Mike Lee. I knew what I wanted, but also had a few other questions. He was able to get me what I wanted as well as answered all the questions that other salesman couldn't. When he wasn't sure about something, he told me he would double check and then came back with the answer. There wasn't any constant back and forth negotiations, or " let me talk to my manager" shenanigans... I have asked for certain accessories which the dealership ran out of, and Mike told me her would call and have them ordered on the next business day. It is his day off today and he still called and texted to let me know that he ordered the parts and will contact me when it arrives so we can have them installed. He promised and he delivered. A true professional. More
by John
Employees Worked With
Mike Lee
September 19, 2019
My New Subaru I had an amazing experience purchasing my new Crosstrek at Richmond Subaru. Mike Lee was professional, friendly, knowledgeable about every aspect of t I had an amazing experience purchasing my new Crosstrek at Richmond Subaru. Mike Lee was professional, friendly, knowledgeable about every aspect of the product and process to purchase, and most importantly considered my needs as a customer and did not pressure or rush my decision. He was open to all questions and made sure I had experienced the car at the very beginning in a test drive. After going to other Subaru dealerships and other competitor car dealerships, I highly recommend that you work with Mike and the staff at Richmond Subaru for their care, courtesy, and professionalism when you check out and purchase your Subaru. More
by Happy Subaru Customer
Employees Worked With
Michael Nguyen, Mike Lee, Ray Haramboure
August 16, 2019
One department is atrocious Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustr Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustration from changing all the seat positions to returning a car dirtier than when they got it. Yesterday they just hosed it and when I drove into the sun the inside of the windshield was so bad it impeded my vision. Several times my car was ready for pickup but I was not advised. It was back in the customer's parking space. This has to reflect on the attitude behind the scene! More
by Mysub
Employees Worked With
The salesmen who sold me the cars are not there any longer., Austin Huang, Quinton Diep, Edwin Ho, Amy Luk, George Stratila
August 12, 2019
Quick and easy Recently bought our first Subaru from Richmond Subaru and had a great experience. Our salesperson, Mike Lee, was professional and knowledgeable. The Recently bought our first Subaru from Richmond Subaru and had a great experience. Our salesperson, Mike Lee, was professional and knowledgeable. The management team was enjoyable to work with as well. We wanted a specific colour, which they did not have in the inventory, but they managed to bring one in rather quickly. I never knew buying a car could be so easy. More
by NewSubaruOwner
Employees Worked With
Austin Huang, Mike Lee, Danielle Schelini
July 10, 2019
Sold me a LEMON Bought a used 2010 Forester from this dealer . It was a certified used from them . They mentioned that the head gasket was just replaced so it will Bought a used 2010 Forester from this dealer . It was a certified used from them . They mentioned that the head gasket was just replaced so it will be like brand new . Brought the car home in winter and noticed rough start in the morning . I looked it up , it's a Subaru issue. A month had pass. Rattle sound coming from underneath. They looked at it and said the car is just old and the heat shield is loose, they fixed it .. 4 month , oil light came on . They said I drive pass the oil change interval and oil burned . They've topped it . Engine oil , abs, traction light , oil light came on . The vehicle turned off . I told them I want to trade the car back and get another car without problems . They promised me they will help me and offered to give me half of the amount I paid for the trade. This is 5 months after I bought the car from them . I said no . Went back to the dealer and mentioned there was a leak. I was never told about the leak and it wasn't on my last appointment bill. They said the oil pan is leaking and had to be fixed. They gave me a rental car and 7 days later they said the car is fixed . A few days later , one of their sales man, Nicolas Geisler , called me and apologized for what has been happening and promised me if I go back to the dealer that he will give me something . I said I don't want to spend any more money and he insisted that I won't have to spend anymore money and said that Subaru just want to give me a gift in return of my suffering. I told him I don't want to waste any more time and he said it won't be a waste of time . We arranged to meet at 11 am 3 days later. I got to the dealership and mentioned to the from desk that I have an appointment with Nicolas Geisler . He came up and said that he's with an important client . I waited for 45 minutes hoping that there is a gift waiting for me . He never came back to talk to me . I mentioned to another car salesman and he tried to sell me a newer car. As I was leaving the dealership, Nicolas Geisler, just sat there and not even say anything . Atleast apologize for wasting my time ... A week later the car instruments light flashes and turned off totally. The car shift gear won't be moved from drive to park . It's stuck on drive gear and I had to turn off ignition in order to stop the vehicle . The car wont start. I had to be towed back to their dealership and very very very frustrated. Don't trust this dealership Nicolas Geisler is a horrible person by promising me something when I'm out of town and I fell for it and drove back to the dealership. More
by SubaruSucks
Employees Worked With
Nicolas Geisler , Austin Warren, Mathew Clapperton, Ray Haramboure
July 08, 2019
Great service & pricing I had a really great experience shopping at Richmond Subaru, every salesman/saleswoman there are friendly and served for my best interests. I had Ni I had a really great experience shopping at Richmond Subaru, every salesman/saleswoman there are friendly and served for my best interests. I had Nick Geisler as my salesman and it was honestly the best service I've had, browsing countless dealerships of Subaru and other brands. Nick washed the cars of my interest and prepared tea and coffee prior to the appointment. In addition to having great salespersons at Richmond Subaru, the inventory of cars there are of high quality. I believe everyone should visit Richmond Subaru if they decide to purchase or even test drive one. More
by YoungMoney
Employees Worked With
Nicholas Geisler
June 27, 2019
Best friend during sale and cold as ice after. The person who sold us our Subaru is not listed on the employee list with which one is to tick off those who one worked with. He may have left Richmo The person who sold us our Subaru is not listed on the employee list with which one is to tick off those who one worked with. He may have left Richmond Subaru at this time. I do not know. He was Mr. Nice Guy during the sale but unfortunately the truth is he was the epitome of an untrustworthy car salesman . He told us he'd be there to help if we had any problems... just a call away. He told us he would help us out with absolutely anything. After we brought the car home a couple of issues and things we didn't understand came up and we called and left messages. He NEVER called back... finally got him and he brushed us off. Had an issue with the car and he and others at Richmond Subaru told us it would be fixed and they NEVER got back to us. We gave up. Get your car from another dealer not Richmond Subaru. They don't seem to care about the products they sell or the people they sell to. We were lied to and disregarded. More
by Disappointed
Employees Worked With
Michael Nguyen
June 17, 2019
Good customer service Mike was very knowledgeable and helpful, addressed all our questions, and went out of his way to make us feel like valued customers. Very pleasant Mike was very knowledgeable and helpful, addressed all our questions, and went out of his way to make us feel like valued customers. Very pleasant person to deal with. More
by Lorraine
Employees Worked With
Austin Huang, Mike Lee
June 10, 2019
Awesome Customer Service It's my second vehicle with Subaru at this location, and Mike has been awesome to deal. He's super professional and patient with all my questions and It's my second vehicle with Subaru at this location, and Mike has been awesome to deal. He's super professional and patient with all my questions and requests. Will definitely recommend Mike to others. More
by JW0509
Employees Worked With
Mike Lee
