Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Richmond Subaru
Richmond, BC
578 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
578 Reviews of Richmond Subaru
June 27, 2019
Best friend during sale and cold as ice after. The person who sold us our Subaru is not listed on the employee list with which one is to tick off those who one worked with. He may have left Richmo The person who sold us our Subaru is not listed on the employee list with which one is to tick off those who one worked with. He may have left Richmond Subaru at this time. I do not know. He was Mr. Nice Guy during the sale but unfortunately the truth is he was the epitome of an untrustworthy car salesman . He told us he'd be there to help if we had any problems... just a call away. He told us he would help us out with absolutely anything. After we brought the car home a couple of issues and things we didn't understand came up and we called and left messages. He NEVER called back... finally got him and he brushed us off. Had an issue with the car and he and others at Richmond Subaru told us it would be fixed and they NEVER got back to us. We gave up. Get your car from another dealer not Richmond Subaru. They don't seem to care about the products they sell or the people they sell to. We were lied to and disregarded. More
by Disappointed
Employees Worked With
Michael Nguyen
June 17, 2019
Good customer service Mike was very knowledgeable and helpful, addressed all our questions, and went out of his way to make us feel like valued customers. Very pleasant Mike was very knowledgeable and helpful, addressed all our questions, and went out of his way to make us feel like valued customers. Very pleasant person to deal with. More
by Lorraine
Employees Worked With
Austin Huang, Mike Lee
June 10, 2019
Awesome Customer Service It's my second vehicle with Subaru at this location, and Mike has been awesome to deal. He's super professional and patient with all my questions and It's my second vehicle with Subaru at this location, and Mike has been awesome to deal. He's super professional and patient with all my questions and requests. Will definitely recommend Mike to others. More
by JW0509
Employees Worked With
Mike Lee
June 03, 2019
Excellent service and negotiation I was interested in a 2018 Subaru Forester Limited that I found online on Richmond Subaru's site. I contacted the internet sales rep, Mike Lee, to fi I was interested in a 2018 Subaru Forester Limited that I found online on Richmond Subaru's site. I contacted the internet sales rep, Mike Lee, to find out more info and to make an appointment to view the car. He was polite and respectful. Mike was very friendly and had the car ready to go for a test drive with my wife and I. He was very knowledgeable about all of the options, switches and electronic devices. At the end of our negotiation, I was very pleased with the whole transaction and would recommend Mike Lee as a good person to speak with. The dealership had an ICBC agent standing by to insure the car and Mike put on the plates. The gas tank was 7/8 full - also a nice touch. Thanks, Mike! More
by JDC
Employees Worked With
Marco Sanzalone, Michael Nguyen, Mike Lee
June 03, 2019
Super happy! It's my second car (Outback) from these guys. I had a rocky experience the first time but they did above and beyond to help me so I decided to go back It's my second car (Outback) from these guys. I had a rocky experience the first time but they did above and beyond to help me so I decided to go back there. I was pleasantly surprised and so happy I went back there. Everyone is super friendly and professional. It's still early as I got the car a few days ago but so far I'm very satisfied with my experience there and how everyone makes you feel welcome and at ease. More
by Snowlove
Employees Worked With
Austin Huang, Jordan Lyons, Danielle Schelini, Ray Haramboure
May 30, 2019
Excellent service Bought a new Forester in 2016. Happy with deal which included a trade-in. Service since has been fantastic and I am very happy to have dealt with this Bought a new Forester in 2016. Happy with deal which included a trade-in. Service since has been fantastic and I am very happy to have dealt with this dealer. More
by aussieforesterowner
Employees Worked With
I forget name of sales agent and other guy at service desk, Amy Luk
May 23, 2019
Thank you Mike Lee! Mike Lee is outstanding. He has great rapport; with that minute we stepped in the dealership, he got us. My husband and I felt comfortable discussin Mike Lee is outstanding. He has great rapport; with that minute we stepped in the dealership, he got us. My husband and I felt comfortable discussing with him our “deals and wants” and he managed to meet it. Thank you Mike for the pleasant buying experience… More
by maspiras
Employees Worked With
Mike Lee
May 20, 2019
Very disappointed They are not able or they don't want to fix the issue with my car during the warranty. They never call me back about my concerns as promised . Very They are not able or they don't want to fix the issue with my car during the warranty. They never call me back about my concerns as promised . Very hard to work with them in specially with management. More
by Disappointed
Employees Worked With
Mathew Clapperton, Quinton Diep, Jessica Vu, George Stratila, Jenkin Wong
May 08, 2019
Trash He is absolute trash. He forces you to sign a piece of a paper saying that you "agree to purchase a car in the following..." to enter into a contract, He is absolute trash. He forces you to sign a piece of a paper saying that you "agree to purchase a car in the following..." to enter into a contract, although you were there to just checking out cars. The worst part is that as soon as you pay the money for the car, he stops responding to you and gives no xxxx. Absolute trash salesman ever. More
by Jason
Employees Worked With
Nicolas Geisler
April 28, 2019
Excellent service I've been a loyal customer and got my second vehicle (wrx/sti) . Be sure to look for Mike for a great Deal! Awesome staffs! I've been a loyal customer and got my second vehicle (wrx/sti) . Be sure to look for Mike for a great Deal! Awesome staffs! More
by Subarufan
Employees Worked With
Mike Lee
