Richmond Subaru

Excellent service and negotiation I was interested in a 2018 Subaru Forester Limited that I found online on Richmond Subaru's site. I contacted the internet sales rep, Mike Lee, to fi I was interested in a 2018 Subaru Forester Limited that I found online on Richmond Subaru's site. I contacted the internet sales rep, Mike Lee, to find out more info and to make an appointment to view the car. He was polite and respectful. Mike was very friendly and had the car ready to go for a test drive with my wife and I. He was very knowledgeable about all of the options, switches and electronic devices. At the end of our negotiation, I was very pleased with the whole transaction and would recommend Mike Lee as a good person to speak with. The dealership had an ICBC agent standing by to insure the car and Mike put on the plates. The gas tank was 7/8 full - also a nice touch. Thanks, Mike! More

Super happy! It's my second car (Outback) from these guys. I had a rocky experience the first time but they did above and beyond to help me so I decided to go back It's my second car (Outback) from these guys. I had a rocky experience the first time but they did above and beyond to help me so I decided to go back there. I was pleasantly surprised and so happy I went back there. Everyone is super friendly and professional. It's still early as I got the car a few days ago but so far I'm very satisfied with my experience there and how everyone makes you feel welcome and at ease. More

Excellent service Bought a new Forester in 2016. Happy with deal which included a trade-in. Service since has been fantastic and I am very happy to have dealt with this Bought a new Forester in 2016. Happy with deal which included a trade-in. Service since has been fantastic and I am very happy to have dealt with this dealer. More

Thank you Mike Lee! Mike Lee is outstanding. He has great rapport; with that minute we stepped in the dealership, he got us. My husband and I felt comfortable discussin Mike Lee is outstanding. He has great rapport; with that minute we stepped in the dealership, he got us. My husband and I felt comfortable discussing with him our “deals and wants” and he managed to meet it. Thank you Mike for the pleasant buying experience… More

Very disappointed They are not able or they don't want to fix the issue with my car during the warranty. They never call me back about my concerns as promised . Very They are not able or they don't want to fix the issue with my car during the warranty. They never call me back about my concerns as promised . Very hard to work with them in specially with management. More

Excellent service I've been a loyal customer and got my second vehicle (wrx/sti) . Be sure to look for Mike for a great Deal! Awesome staffs! I've been a loyal customer and got my second vehicle (wrx/sti) . Be sure to look for Mike for a great Deal! Awesome staffs! More

GREAT EXPERIENCE ! We went in for a lease upgrade for a new Ascent and Danielle was extremely supportive and helped us with the switch over. It was a stress free transi We went in for a lease upgrade for a new Ascent and Danielle was extremely supportive and helped us with the switch over. It was a stress free transition and all Thanks to the team of Richmond Subaru.. Excellent Service Keep it up!.. More

Thank you Mike,keep up your good work Mike was very helpful and knowledgeable. He understood of my budget and I had a very smooth leasing experience with him. He explained everything wel Mike was very helpful and knowledgeable. He understood of my budget and I had a very smooth leasing experience with him. He explained everything well and kept me informed throughout the whole process. It was my second car that Mike dealed with us. Thanks Mike, keep up your good work. More

Refreshingly Outstanding Customer Service TLDR: The customer service at Richmond Subaru was what swayed me over to switch from my usual car brand. I mostly dealt with Mike Lee and Michael Nguy TLDR: The customer service at Richmond Subaru was what swayed me over to switch from my usual car brand. I mostly dealt with Mike Lee and Michael Nguyen and they went above and beyond my expectations many times and I'm loving my new CrossTrek! I was shopping for a new car on lease. I visited the Subaru dealership and despite being indecisive, I received no pushy sales pitch. They know that their vehicles speak for themselves. After a quick test drive in the 2019 CrossTrek, I left the Subaru lot the first day with the intention of test driving other vehicles from my usual brand of car before making a decision. Upon entering the other dealership, I realized the stark contrast between the two dealership's level of customer service. I was on the fence about switching to Subaru, but I fell in love with the CrossTrek and the impeccable customer service at Subaru was the icing on top. So I went back to Subaru the next day with the intention of purchasing the 2019 Subaru CrossTrek. Mike, Michael, and everyone I interacted with were super friendly, attentive, and made me feel like a valued customer - perhaps more like a new family member. Everyone was very patient and well-informed about questions I had. Besides being offered the usual coffee or water, Mike went above and beyond and went out to grab my aunt and myself bubble tea while I was working out some financials with Michael. While speaking to Michael, he gave me some freely-given advice about how I could save some money which I took full advantage of. He also gifted me a Subaru umbrella which, at that point, I felt my initiation into the Subaru family was complete. Finally, I had to wait to receive my car the following day which was fair given it was a long weekend when I made the purchase. Mike again went above and beyond. He rushed the prep the Service team needed to do on the vehicle the following day (filling it with gas, fluids, removing protective plastics, etc) so that I could drive it that same day. He also drove the vehicle to my house, saving me the trip of getting a ride out to the dealership. My old dealership would have never done that for me. If you're thinking of switching over to Subaru, or if you're just looking for a Subaru dealership, I highly recommend this one! More