Richmond Hill Toyota

Fast and Friendly Everyone at Richmond Hill Toyota was extremely welcoming and attentive. They took time to explain everything to me, and answer all my questions-- as t Everyone at Richmond Hill Toyota was extremely welcoming and attentive. They took time to explain everything to me, and answer all my questions-- as this was my first time purchasing a vehicle from a dealership. They took care of all the details, and kept me in the loop with a step by step plan (transferring over ownership, ect.) My sales rep Nick Papapetrou was immensely knowledgeable and friendly. He made himself available, and met with me at the dealership at my convenience. He is highly organized and personable, and found the perfect car for me. I will definitely return to this location for my next vehicle. More

oil change I came for an oil change and to check if I needed anything else for my car Frank Valentini explain to me everything without rushing me. After my servi I came for an oil change and to check if I needed anything else for my car Frank Valentini explain to me everything without rushing me. After my service was done there was a problem that I was not happy so I came back to Frank and explain to him He went above and beyond to solve the problem without extra cost to me. He is always smiling and happy to help thank you, Frank Valentini. happy customer zulekha said More

Excellent experience ! We just took delivery of our 2017 Highlnder from Ashraf and the team at Richmond Hill Toyota. The attention to detail and sales experience was excell We just took delivery of our 2017 Highlnder from Ashraf and the team at Richmond Hill Toyota. The attention to detail and sales experience was excellent. Ashraf made the experience really enjoyable. I was very impressed with their sense of community. I would recommend buying a car from Ashraf in the future. The dealership is first class, you see the difference in the people from sales to service to reception. The strategy and vision are clear and noticeable. Thank you for going the extra mile, Regards The Fraser's More

Great service from Frank Valentini I was most impressed with Frank's service. Not only is he extremely knowledgeable but he makes all his customers feel special. Hi bright, friendly s I was most impressed with Frank's service. Not only is he extremely knowledgeable but he makes all his customers feel special. Hi bright, friendly smile makes you, as a customer, feel important and he made me feel special. I felt he loves his job. He went above and beyond to get me the best cost savings for my service package. In today's day and age, employees that have this positive attitude need to be recognized. He's a great employee! Sincerely, Linda Khanna More

Excellent Experience The customer Service of this dealership was excellent. They were very careful and methodical in explaining all the benefits and payment options of the The customer Service of this dealership was excellent. They were very careful and methodical in explaining all the benefits and payment options of the minivan that we got. All the staff were knowledgeable and friendly. Definitely not pushy. Would by again for sure. More

Unprofessional Staff I have had complications with the, Richmond Hill Toyota dealer, from the day I purchased my XRS. The last time I went there to service my vehicle, aft I have had complications with the, Richmond Hill Toyota dealer, from the day I purchased my XRS. The last time I went there to service my vehicle, after a day of unknowns to whether or not service is to be completed, I was supposedly put on hold through a phone call, by the front desk advisor Carol, and I heard her gossiping to an employee about my mother and I; using profanity. Unfortunately, DealerRater does not allow me to specify which word was used, and has removed my altered post twice. When a customer has reason to be unhappy with poor service at this dealer, some workers and some mechanics show their anger with attitude and profanity. More

A spacious, well-equipped, friendly & efficient environment. Upon enetering RH Toyota and surveying my surroundings I was quickly aware of a very comfortable atmosphere compared with some other showrooms. The s Upon enetering RH Toyota and surveying my surroundings I was quickly aware of a very comfortable atmosphere compared with some other showrooms. The staff seemed well organized as I was introduced to Mr Paul Stancer. Over a 3 week period involving several visits to the dealer I found Paul to be a true professional: personable, efficient, friendly, extremely knowledgeable with absolutely no pressure to purchase a Toyota. With prior research now so readily available and having considered and test driven other vehicles similar to the RAV 4, there was no attempt to promote a Toyota against its competitors. Paul was always readily available to answer additional questions and suggest a test drive for each model under consideration. I appreciated the visit to the spacious service area and the very comfortable customer lounge (with snack bar). No doubt I will enjoy my new RAV 4 but I continue to reflect upon my good fortune, that Mr Paul Stancer happened to be my sales rep. More

Awesome New Car buying Experience We got help from a great team of experts. Tony Legere and Paul Stancer and Frank Valentini helped us to pick the right cars for our needs. Everything We got help from a great team of experts. Tony Legere and Paul Stancer and Frank Valentini helped us to pick the right cars for our needs. Everything was done in a orderly and well managed way. Everything was explained thoroughly and with enthusiasm that matched ours. We loved hitting the gong once we settled everything. All in all, we love our new corolla and Yaris and look forward to being in expert hands at Richmond Hill Toyota. More

Great service, fully satisfied and more Bought our first Toyota here at Richmond Hill. It was a great experience! Igor went above and beyond in his service, and was an absolute pleasure to d Bought our first Toyota here at Richmond Hill. It was a great experience! Igor went above and beyond in his service, and was an absolute pleasure to deal with. The whole process was a breeze from start to finish. The price was great and Igor did everything to make sure that we were fully satisfied. Would absolutely recommend Igor and the Richmond Hill Toyota location to anybody who's looking to buy a Toyota. A++!!! More

Outstanding customer service This dealership was super! I went in to purchase a used Toyota RAV4. Yury Krasovitsky, the sales and leasing consultant, went above and beyond to make This dealership was super! I went in to purchase a used Toyota RAV4. Yury Krasovitsky, the sales and leasing consultant, went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice but was in no way pushy. After I decided on an RAV4 Limited the process was absolutely painless. Jay Song, the financial services manager, did the financing process so quick and professional. I felt like family by the end of the whole process! I would recommend Yury and Jay to anyone who is looking for a pre-own certified Toyota. More