Richmond Hill Subaru

Best Sales Agent Ever!My experience with purchasing a Best Sales Agent Ever! My experience with purchasing a new vehicle was a very pleasant surprise. Michael February greeted me warmly being very prof Best Sales Agent Ever! My experience with purchasing a new vehicle was a very pleasant surprise. Michael February greeted me warmly being very professional and polite and took the time to listen to what I was looking for in a vehicle. I never felt pressured into buying a model that was more than what my needs were. He was extremely knowledgeable and communicated that well..The whole experience was thorough and painless in a timely manner.I walked away sure of what I wanted but not pressured into signing right away. Then COVID came, because of the uncertainty of a continued salary I decide to wait for the purchase. I was never pressured or harassed by constant phone calls but he reacted like an old friend when I called almost a year later, then ready to purchase. He managed to negotiate the price and payments to what I had requested and made the deal happen quickly. I thank all the staff at New Roads for making the process easy and painless. I credit Michael with patience, integrity and honesty. I have and will again recommend him to anyone wanting to buy a Subaru at New Roads. He went above and beyond to satisfy his customer. More

Our sales rep Alex was fabulous. So attentive, but never pushy or shifty. The whole team at Richmond Hill Subaru was lovely. My husband and I felt relaxed and were able to make a decision with ample informa pushy or shifty. The whole team at Richmond Hill Subaru was lovely. My husband and I felt relaxed and were able to make a decision with ample information and aid from Alex. I would confidently recommend Richmond Hill Subaru to anyone looking for a new Subaru or a mint condition off-brand used vehicle. More

Great experience with the sales rep (Mike February)Very Great experience with the sales rep (Mike February) Very friendly and took the time to explain every detail about the vehicle. Professionals don't f Great experience with the sales rep (Mike February) Very friendly and took the time to explain every detail about the vehicle. Professionals don't friendly attitude all in all More

I want to pass on a positive review of a post sales experience at Richmond Hill Subaru. My Salesman Sam said to call him should I have any questions or issues with my new Ascent. That being said, I did experience at Richmond Hill Subaru. My Salesman Sam said to call him should I have any questions or issues with my new Ascent. That being said, I did call with a minor issue (3.5 months after picking up the vehicle) and Sam didn’t hesitate. He had me bring the Ascent back in to correct the issue. The issue was that the removal of protective covers and the subsequent glue weren’t properly removed before giving me the vehicle. Thanks Sam! More

Where to start. The 1 star is for Michael. He did his job & met me almost half way to see a car, very nice guy & a great car. After that, I was low balled on my trade in, now it's for sale $5000 more then wh & met me almost half way to see a car, very nice guy & a great car. After that, I was low balled on my trade in, now it's for sale $5000 more then what they gave me (shame on me) They pretended to give me a deal on window tint & remote starter, even their "deal" was more expensive then Gain Electronics quoted (but for convenience, I let them do it) They reduced the car price by $200 piddly dollars. I wasn't informed about the balance of the warranty, I had to ask. I wasn't informed about sirius radio, I had to ask my sister. And I had to pay $30 for a stick of touch up paint. They couldn't even throw that in for free. If you want to take one for the team (with no vaseline) this is the place to go. Buyer beware. Good luck. More

Michael helped me buy my first car/first Subaru! He was very friendly, approachable and outgoing, but also professional about all the information that I needed to know about the vehicle. He went above and very friendly, approachable and outgoing, but also professional about all the information that I needed to know about the vehicle. He went above and beyond to make sure that I was happy! I could not have asked for a better experience. Thank you so much Michael, I really appreciated all of your hard work! I love my car! More

Working with Michael on the purchase of my 1st Subaru was fabulous. His attention to detail and genuine concern was #1. He went beyond the call of duty (working on his day off even) and is an asset to this fabulous. His attention to detail and genuine concern was #1. He went beyond the call of duty (working on his day off even) and is an asset to this dealership. Thank you so much Michael! (Note this dealership is busy for a reason - the Sales staff are excellent and you are purchasing a solid vehicle) More

My experience at the dealership was excellent. Salesman, Michael February was friendly, very informative and took all the time necessary to explain the car and with a sense Michael February was friendly, very informative and took all the time necessary to explain the car and with a sense More

Bought my first Crosstrek from Alex Kam. I wasn’t sure if the trim with the 2.0L or 2.5L engine is more suitable for me. Alex patiently explained the technical specifications of each, and let me took my time the trim with the 2.0L or 2.5L engine is more suitable for me. Alex patiently explained the technical specifications of each, and let me took my time to test drive both versions. The sale process was pleasant and relax. Now I am a satisfied customer. Alex still helps me over the phone when I have questions regarding my new car. More

Waited 3 hours for an oem remote starter to be installed. Was told it would be 1.5hr. they tried to upsell me on services I didn't need (pvc, exhaust bolt siezed, and front bumper bracket) after waiting 3 Was told it would be 1.5hr. they tried to upsell me on services I didn't need (pvc, exhaust bolt siezed, and front bumper bracket) after waiting 3 hours for the remote starter was told that parts they provided was defective. After a week called back to see the eta on my parts. Left a message for jonathan to call me back. He never did. More