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Richmond Hill Subaru
Richmond Hill, ON
612 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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612 Reviews of Richmond Hill Subaru
June 21, 2023
Dealership ordered me an Uber this morning as they have an account with Uber. Uber driver drove me home. My house keys/work fob accidentally fell out of my pocket in the backseat. I noticed they were missi an account with Uber. Uber driver drove me home. My house keys/work fob accidentally fell out of my pocket in the backseat. I noticed they were missing about hour later. I called Suburu to ensure I did not leave them there. I asked them to contact Uber as they have an account with them. I tried to call Uber myself..but found it impossible to get a hold of someone. Several hours later, the service department called to advise the Uber driver had my keys. They gave me his phone number. I called him right away. He refused to allow me to pick up my keys, but told me he would drive them to my house, and there is a charge. I called the Suburu to complain as that was not right. Then the driver called again about and hour and half later..now he wanted me to meet somewhere so he could give me my keys, and told me that he will be charging me. I outright refused, and called Suburu again. They agreed and said they have an account with Uber and not sure why he is charging me,. But went on to say, it's out our hands?? I reminded the service personal that they arranged this service, and it is their issue. They have business account with Uber. Anyways, I had to report the incident to York Regional Police. They will be looking at charging him. In short, I will not return to Suburu again. Just an absolute lack urgency on their behalf!!! It appears Uber is a better partner then their actual customer, More
by Drrn.Angus
Employees Worked With
N/a
October 12, 2022
Told me I had to buy an extra package on a new vehicle or i don’t get to buy it. Kiefer is a dirty salesman. I wanted winter tires instead of a package I didn’t want but he said that doesn’t benefit his sale i don’t get to buy it. Kiefer is a dirty salesman. I wanted winter tires instead of a package I didn’t want but he said that doesn’t benefit his sales team. So he sent my deposit back and No CAR! Terrible experience. I would never recommend this dealership to anyone unless you want to get ripped off. You wanted my business so you said and all you got is a bad review. Garbage More
by Josie
Employees Worked With
Kiefer sales manager, terrible I wouldn’t hire him
July 25, 2022
Anxious about dealing with car salesmen, sales managers and financing consultants .... go to Richmond HIll New Roads Subaru! Here, you will get fabulous customer service. Alex was patient and extremely kno and financing consultants .... go to Richmond HIll New Roads Subaru! Here, you will get fabulous customer service. Alex was patient and extremely knowledgeable. Daniel was kind and fare. Sam was organized, quick and thorough. My car......fabulous! Marlene P More
by Marlene
Employees Worked With
Alex Kam, Daniel Montesarti and Sam Kargaran
July 14, 2022
I had a great experience buying my Subaru Outback with Michael February as a salesman and Daniel Montesanti as a sales manager. I also got a pretty good deal on my car, but that was in January before the Michael February as a salesman and Daniel Montesanti as a sales manager. I also got a pretty good deal on my car, but that was in January before the market for new car would tighten even more. I had visited a few dealerships before my purchase but we felt really good at Richmond Hill Subaru and decided to purchase there. Michael February was also very helpful on the delivery day and took long time to explain and show how to use all the features of the car. More
by gpaganelli
Employees Worked With
Michael February, Daniel Montesanti
June 17, 2022
I have recently bought a pre-owned 2016 Toyota RAV4 from Richmond Hill Subaru. I was fully satisfied with the impeccable service Mo Hosseini offered me. I would highly recommend contacting Mo to purcha from Richmond Hill Subaru. I was fully satisfied with the impeccable service Mo Hosseini offered me. I would highly recommend contacting Mo to purchase your next vehicle. More
by Michael Abdeta
Employees Worked With
Mo Hosseini
June 11, 2022
Mo was great every step I took to getting my new car. Very patient, kind and knowledgeable about everything. Definitely will recommend him to all my friends Very patient, kind and knowledgeable about everything. Definitely will recommend him to all my friends More
by Neil.sookdeo
Employees Worked With
Mo hossani
May 07, 2022
I had an exceptional service experience with Michael February on April 22, 2022. I was looking to upgrade my Subaru Impreza with another low mileage Impreza. Michael was able to access what type of ca February on April 22, 2022. I was looking to upgrade my Subaru Impreza with another low mileage Impreza. Michael was able to access what type of car I was searching for and the price range to meet my budget. Within 12 hours Michael presented a car at my home and was successfully able to secure the maximum trade -in value for my car. I am very happy to say that I now own a 2019, low mileage Subaru Impreza. Michael was very professional and made my first car purchase from home a very memorable one. More
by rwing
Employees Worked With
Michael February, Sam Kargaran.
May 03, 2022
I have exceptional good service from Alex Kam for the last 6 years . He is very professional and knowledgeable and other staff and department at this dealership provided very courteous and efficient ser last 6 years . He is very professional and knowledgeable and other staff and department at this dealership provided very courteous and efficient service . More
by Carolineyytang
Employees Worked With
Alex Kam
February 25, 2022
Had an awesome experience at this Subaru Dealership with Michael February as my Salesman. Mike was very professional and I felt at ease throughout the whole process of buying my Outback. He took the time to Michael February as my Salesman. Mike was very professional and I felt at ease throughout the whole process of buying my Outback. He took the time to explain the functionality of my car on pick up and answered all of my questions. I recommend going to see Mike if you are at this Subaru dealership. Awesome experience.⭐️⭐️⭐️⭐️⭐️ More
by dvyfhuis
Employees Worked With
Michael February
