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Richmond Hill Subaru
Richmond Hill, ON
614 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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614 Reviews of Richmond Hill Subaru
September 29, 2023
I wanted to share my experience with Richmond Hill Subaru because I've seen some complaints about security fees and hazard protection, and I feel it's important to provide a balanced perspective. My husband because I've seen some complaints about security fees and hazard protection, and I feel it's important to provide a balanced perspective. My husband and I have been loyal Subaru customers since 2009, and we've purchased four Subarus from this dealership over the years. In 2021, our 2017 STi was unfortunately stolen. However, the theft protection etching that came with our Subaru proved to be a lifesaver. It added an extra $5,000 to our insurance replacement allowance, which meant we didn't have to dig into our own pockets to replace my husband's beloved STi. Recently, we also had to replace one of our Outback vehicles, and the Road Hazard protection came through for us. They replaced our broken windshield for free and even fixed our tire puncture on two separate occasions. While Richmond Hill Subaru might not be the cheapest option in town, their transparency and commitment to their customers are worth it. I've referred many friends and family members to this dealership, and I can't say enough about the excellent service we've received. A special shout-out to Alex Kam, one of the salesmen, who has consistently been helpful and transparent. If you're in the market for a Subaru, I 100% recommend checking out Richmond Hill Subaru. They've earned our trust and loyalty over the years, and we couldn't be happier with our Subaru vehicles. More
by catherinegrassi417
Employees Worked With
Alex Kam
September 11, 2023
I recently had the pleasure of experiencing the service provided by Subaru, and I am delighted to share my overwhelmingly positive experience. Subaru's commitment to customer satisfaction and their dedicat provided by Subaru, and I am delighted to share my overwhelmingly positive experience. Subaru's commitment to customer satisfaction and their dedication to excellence in automotive service truly sets them apart. More
by Marvin
Employees Worked With
Alex
June 21, 2023
Dealership ordered me an Uber this morning as they have an account with Uber. Uber driver drove me home. My house keys/work fob accidentally fell out of my pocket in the backseat. I noticed they were missi an account with Uber. Uber driver drove me home. My house keys/work fob accidentally fell out of my pocket in the backseat. I noticed they were missing about hour later. I called Suburu to ensure I did not leave them there. I asked them to contact Uber as they have an account with them. I tried to call Uber myself..but found it impossible to get a hold of someone. Several hours later, the service department called to advise the Uber driver had my keys. They gave me his phone number. I called him right away. He refused to allow me to pick up my keys, but told me he would drive them to my house, and there is a charge. I called the Suburu to complain as that was not right. Then the driver called again about and hour and half later..now he wanted me to meet somewhere so he could give me my keys, and told me that he will be charging me. I outright refused, and called Suburu again. They agreed and said they have an account with Uber and not sure why he is charging me,. But went on to say, it's out our hands?? I reminded the service personal that they arranged this service, and it is their issue. They have business account with Uber. Anyways, I had to report the incident to York Regional Police. They will be looking at charging him. In short, I will not return to Suburu again. Just an absolute lack urgency on their behalf!!! It appears Uber is a better partner then their actual customer, More
by Drrn.Angus
Employees Worked With
N/a
October 12, 2022
Told me I had to buy an extra package on a new vehicle or i don’t get to buy it. Kiefer is a dirty salesman. I wanted winter tires instead of a package I didn’t want but he said that doesn’t benefit his sale i don’t get to buy it. Kiefer is a dirty salesman. I wanted winter tires instead of a package I didn’t want but he said that doesn’t benefit his sales team. So he sent my deposit back and No CAR! Terrible experience. I would never recommend this dealership to anyone unless you want to get ripped off. You wanted my business so you said and all you got is a bad review. Garbage More
by Josie
Employees Worked With
Kiefer sales manager, terrible I wouldn’t hire him
July 25, 2022
Anxious about dealing with car salesmen, sales managers and financing consultants .... go to Richmond HIll New Roads Subaru! Here, you will get fabulous customer service. Alex was patient and extremely kno and financing consultants .... go to Richmond HIll New Roads Subaru! Here, you will get fabulous customer service. Alex was patient and extremely knowledgeable. Daniel was kind and fare. Sam was organized, quick and thorough. My car......fabulous! Marlene P More
by Marlene
Employees Worked With
Alex Kam, Daniel Montesarti and Sam Kargaran
July 14, 2022
I had a great experience buying my Subaru Outback with Michael February as a salesman and Daniel Montesanti as a sales manager. I also got a pretty good deal on my car, but that was in January before the Michael February as a salesman and Daniel Montesanti as a sales manager. I also got a pretty good deal on my car, but that was in January before the market for new car would tighten even more. I had visited a few dealerships before my purchase but we felt really good at Richmond Hill Subaru and decided to purchase there. Michael February was also very helpful on the delivery day and took long time to explain and show how to use all the features of the car. More
by gpaganelli
Employees Worked With
Michael February, Daniel Montesanti
June 17, 2022
I have recently bought a pre-owned 2016 Toyota RAV4 from Richmond Hill Subaru. I was fully satisfied with the impeccable service Mo Hosseini offered me. I would highly recommend contacting Mo to purcha from Richmond Hill Subaru. I was fully satisfied with the impeccable service Mo Hosseini offered me. I would highly recommend contacting Mo to purchase your next vehicle. More
by Michael Abdeta
Employees Worked With
Mo Hosseini
June 11, 2022
Mo was great every step I took to getting my new car. Very patient, kind and knowledgeable about everything. Definitely will recommend him to all my friends Very patient, kind and knowledgeable about everything. Definitely will recommend him to all my friends More
by Neil.sookdeo
Employees Worked With
Mo hossani
May 07, 2022
I had an exceptional service experience with Michael February on April 22, 2022. I was looking to upgrade my Subaru Impreza with another low mileage Impreza. Michael was able to access what type of ca February on April 22, 2022. I was looking to upgrade my Subaru Impreza with another low mileage Impreza. Michael was able to access what type of car I was searching for and the price range to meet my budget. Within 12 hours Michael presented a car at my home and was successfully able to secure the maximum trade -in value for my car. I am very happy to say that I now own a 2019, low mileage Subaru Impreza. Michael was very professional and made my first car purchase from home a very memorable one. More
by rwing
Employees Worked With
Michael February, Sam Kargaran.
