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Richmond Hill Subaru
Richmond Hill, ON
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614 Reviews of Richmond Hill Subaru
Yesterday we said goodbye to our beloved 2013 Subaru Forester after she had given us 11 years of reliable service after over 252,222 km. Very sad to see her go. And then we took delivery of our new 202 Forester after she had given us 11 years of reliable service after over 252,222 km. Very sad to see her go. And then we took delivery of our new 2023 Subaru Forester Wilderness (Autumn Green). This is in fact our 3rd Subaru Forester taken from the same dealership. Thank you Mr Alex Kam for providing us with professional and superb service! More
I want to share my experience of buying a Subaru outback at Richmond hill Subaru dealership . The entire process of buying a car is built as comfortable as possible for the buyer: the opportunity to submit at Richmond hill Subaru dealership . The entire process of buying a car is built as comfortable as possible for the buyer: the opportunity to submit an application for finance on the website, ask questions regarding the car and the terms of purchase by phone or email, test drive, delivery of the car. I especially want to commend the help of manager Andrew. An excellent specialist, an expert in all the details of Subaru cars, he was always in touch answering all my questions. Thanks to his professionalism and desire to help, I very quickly made my choice, understood the functionality of the car, and received a sufficient amount of information on its operation. I also very positively evaluate the work of the financial managers, which explained in details and helped to select the most favorable financing conditions. All of the above left a good impression of cooperation with the dealership and made the purchase an easy, pleasant and confident process. Thanks guys, I hope to see you at the scheduled technical revision! More
It a great experience with this dealership. Staff are great and helpful. Specially Chris,he was able to guide us until the end and deliver the 2024 Forester to our home. I would recommend this Staff are great and helpful. Specially Chris,he was able to guide us until the end and deliver the 2024 Forester to our home. I would recommend this dealership for their great work giving good service to the customer. More
This dealership was the only Subaru dealership in Toronto area that were willing to accommodate the short turn around I needed for a SUV. I needed towing package added and vehicle ready in 3 days. They pic area that were willing to accommodate the short turn around I needed for a SUV. I needed towing package added and vehicle ready in 3 days. They picked me up in Etobicoke and I was on my way in hours on the third day. They were professional and very courteous. Michael February followed up in a timely manner after purchase and always was very informative and professional. Over all we had an excellent experience from this dealership and would purchase another vehicle from them. More
I recently had a poor experience with Richmond Hill Subaru: The dealership includes a slew of mandatory extras such as protection plans, etching, and wheel locks, regardless of whether I wanted them Subaru: The dealership includes a slew of mandatory extras such as protection plans, etching, and wheel locks, regardless of whether I wanted them or not. When I informed the sales person I wanted to opt out of these unnecessary add-ons, the salesperson was reluctant to comply, citing the need to "discuss with his manager" before making any adjustments. This lack of autonomy and transparency left a sour taste in my mouth, The salesperson also displayed a shocking lack of professionalism by repeatedly ignoring my wife, who was the one actually purchasing the vehicle. Despite my insistence that the car was for her, not me, the salesperson continued to direct their attention towards me, disregarding her input. I tried to redirect their focus, but they continued to interact only with me. It's not me buying the car! There are plenty of other Subaru dealerships in Ontario, including a corporately owned one - there's little reason to come visit this location when there are several others in the area. More
Convenience location with friendly staffs. I have a very good shopping experience with this dealership. The agent is very experience, very detail oriented and I am happy with my new purchase. I have a very good shopping experience with this dealership. The agent is very experience, very detail oriented and I am happy with my new purchase. More
6 months ago, I went to service for a routine oil change. When I got my car back, the oil drain gasket was not secured (usually is dummy proof) and oil was leaking on my driveway. I noticed after 2 weeks be When I got my car back, the oil drain gasket was not secured (usually is dummy proof) and oil was leaking on my driveway. I noticed after 2 weeks before any CATASTROPHIC engine damage due to losing engine oil daily because of RH Subaru's Service Department's negligence. I called and reluctantly had them fix the issue, and was credited $150 for the subpar service. Wanting to give RH Subaru a chance, I returned for a Maintenance B (20,000km) service yesterday. I was also offered a complimentary alignment check, and service would be performed should there be an issue. I agreed. After the alignment service was done, my steering wheel is now tracking to the right in order to go straight. I was also given a complimentary car wash and as a result, picked up my car with a ton of water marks. My car was better before I arrived. It really makes me feel like whoever worked on and washed my car did so for the first time in their career. I don't want to be RH Subaru's practice car. If you were in my shoes, would you ever go back to this service and /or recommend the service department? Everyone, please save your time and money and go somewhere else to service your Subaru. I guarantee with CONFIDENCE you'll be happier elsewhere. I'm sure RH Subaru can rectify these issues when you tell them, but why go there twice when you only need to go once. Why pay for subpar service? Why feel like you should have just done it yourself ALL THE TIME? Just pick somewhere else. These 5 star ratings are all from car buyer highs, yes, buying/ spending at RH Subaru is great, but thats literally it. More