Richmond Hill Subaru

Recently completed the deal for our 4th Subaru. Started in the 90s with a Legacy, followed by Forester and the last 2 were Outbacks. The most recent deal was made through Alex Kam at Richmond Hil Started in the 90s with a Legacy, followed by Forester and the last 2 were Outbacks. The most recent deal was made through Alex Kam at Richmond Hill Subaru and we were more than pleased with the overall process right from the get-go. The final few hours of the deal closing topped it all off as Alex explained some of the intricacies of our new vehicle. Loved the way he did that by giving us the technical stuff followed by an anecdotal sample of how things practically worked. Makes for a fantastic learning process. In my opinion you can’t go wrong thinking Subaru, and definitely head to New Roads - Richmond Hill for the best deal ….. they put the ‘focus’ in customer focus. Thanks Alex and Ariela. More

We recently got out Subaru cross trek 2024 our sales rep was great , Andrew show us what is best for our budget on a new car , what suited for our lifestyle, pros and cons . Highly recommended . We will de was great , Andrew show us what is best for our budget on a new car , what suited for our lifestyle, pros and cons . Highly recommended . We will definitely buy another Subaru in the future. More

Very good experience. Dan was open and understanding of our wishes and needs and patient while we made our final decision. Dan was open and understanding of our wishes and needs and patient while we made our final decision. More

Great experience. Daniel Powell was proactive and communicated well. Dealer was easy to do business with. Daniel Powell was proactive and communicated well. Dealer was easy to do business with. More

Bob did an excellent job selling this car and explaining everything ..It was a pleasure dealing with hin everything ..It was a pleasure dealing with hin More

The advisors are friendly and the mechanics provide reliable service. In the past I had called other Subaru dealerships for quotes and this location always had the best price. Loaner vehicles are avail reliable service. In the past I had called other Subaru dealerships for quotes and this location always had the best price. Loaner vehicles are available for bigger jobs which is a nice perk. More

Absolutely Unacceptable and Racially Biased Experience We were looking for a used Ascent that had been listed on their site for almost two weeks. We fixed an appointment for a test drive and Experience We were looking for a used Ascent that had been listed on their site for almost two weeks. We fixed an appointment for a test drive and to see if I could trade in my current car. We arrived on time, took the test drive, and sat down to discuss the details. As any serious buyer would, I was asking about a few options and was almost certain to buy the car. I even handed over my credit card and license to assure them and get things started while we were still discussing the price and trade-in options. The salesperson, who was cordial (so I won't mention his name), came back with a pathetic $300 reduction from the listed price. Within a couple of minutes, his colleague and his supposed boss started signaling from behind. Then, they told us that they had sold the vehicle to someone who confirmed over the phone. No further discussion, no courtesy, just instantly shown the door. The manager didn't even have the decency to stop by the table, even though this situation was clearly unfortunate. They claim it's first come, first served, yet they give precedence to someone who merely assured them over the phone, rather than to a family sitting there with a child, having handed over their credit card and license. The car had been sitting on their lot for two weeks, and it miraculously got sold while we were in the showroom. This is a clear case of racial profiling. Is this the legacy that Subaru wants to portray through its dealerships? This behavior is absolutely unacceptable. For those in the Richmond Hill area, be aware. If you are not from the local community, there is no point in going there. They treat others as lowlife. This was an appalling experience, and I will never return to this dealership. #RacialProfiling #UnprofessionalService #SubaruFail #RichmondHillDealershipDisaster #CustomerServiceNightmare #BoycottThisDealer More

I would highly recommend RH Subaru and Mo Hosseini. He is professional and knowledgeable and made my recent purchase stress free. He is professional and knowledgeable and made my recent purchase stress free. More

Alex, the manager, is very professional in guiding us the vehicle purchase. He is not pushy and upselling. The pick up process is smooth and in detail. For sure we will have Alex help us in our next vehic vehicle purchase. He is not pushy and upselling. The pick up process is smooth and in detail. For sure we will have Alex help us in our next vehicle purchase in future. More

Very friendly and informative service. John Paul was a very professional salesperson and left me feeling assured that all my driving needs were being met. John Paul was a very professional salesperson and left me feeling assured that all my driving needs were being met. More