Richmond Hill Subaru

Bob did an excellent job selling this car and explaining everything ..It was a pleasure dealing with hin everything ..It was a pleasure dealing with hin More

The advisors are friendly and the mechanics provide reliable service. In the past I had called other Subaru dealerships for quotes and this location always had the best price. Loaner vehicles are avail reliable service. In the past I had called other Subaru dealerships for quotes and this location always had the best price. Loaner vehicles are available for bigger jobs which is a nice perk. More

Absolutely Unacceptable and Racially Biased Experience We were looking for a used Ascent that had been listed on their site for almost two weeks. We fixed an appointment for a test drive and Experience We were looking for a used Ascent that had been listed on their site for almost two weeks. We fixed an appointment for a test drive and to see if I could trade in my current car. We arrived on time, took the test drive, and sat down to discuss the details. As any serious buyer would, I was asking about a few options and was almost certain to buy the car. I even handed over my credit card and license to assure them and get things started while we were still discussing the price and trade-in options. The salesperson, who was cordial (so I won't mention his name), came back with a pathetic $300 reduction from the listed price. Within a couple of minutes, his colleague and his supposed boss started signaling from behind. Then, they told us that they had sold the vehicle to someone who confirmed over the phone. No further discussion, no courtesy, just instantly shown the door. The manager didn't even have the decency to stop by the table, even though this situation was clearly unfortunate. They claim it's first come, first served, yet they give precedence to someone who merely assured them over the phone, rather than to a family sitting there with a child, having handed over their credit card and license. The car had been sitting on their lot for two weeks, and it miraculously got sold while we were in the showroom. This is a clear case of racial profiling. Is this the legacy that Subaru wants to portray through its dealerships? This behavior is absolutely unacceptable. For those in the Richmond Hill area, be aware. If you are not from the local community, there is no point in going there. They treat others as lowlife. This was an appalling experience, and I will never return to this dealership. #RacialProfiling #UnprofessionalService #SubaruFail #RichmondHillDealershipDisaster #CustomerServiceNightmare #BoycottThisDealer More

I would highly recommend RH Subaru and Mo Hosseini. He is professional and knowledgeable and made my recent purchase stress free. He is professional and knowledgeable and made my recent purchase stress free. More

Alex, the manager, is very professional in guiding us the vehicle purchase. He is not pushy and upselling. The pick up process is smooth and in detail. For sure we will have Alex help us in our next vehic vehicle purchase. He is not pushy and upselling. The pick up process is smooth and in detail. For sure we will have Alex help us in our next vehicle purchase in future. More

Very friendly and informative service. John Paul was a very professional salesperson and left me feeling assured that all my driving needs were being met. John Paul was a very professional salesperson and left me feeling assured that all my driving needs were being met. More

I am so excited about my BRAND NEW SUBARU OUTBACK. After 40 years, I am driving my dream car. Subaru vehicles are versatile, reliable and have added so many luxurious features. (That took me no tim After 40 years, I am driving my dream car. Subaru vehicles are versatile, reliable and have added so many luxurious features. (That took me no time to get used to) Finding a dealer was much more of a challenge. After going to 6 dealers, I finally found the best one, "Richmond Hill Subaru" They were the only dealer that actually listened to what I wanted and did everything possible to fulfill my requests. From the moment I walked into "Richmond Hill Subaru" I felt comfortable and respected as a customer. Every employee was professional, knowledgeable and really listened to my preferences. All my questions were promptly answered and options were offered. My specific dealings with Steve, Ariela and Mo were seamless, trustworthy and fun. I commend "Richmond Hill Subaru" for maintaining integrity, authenticity and great respect for their customers. Thank you so much for making my experience over the top memorable and keeping old fashioned values in today's ever changing world. More

had great experience doin buisness with the dealership all over the phone and online made it really easy to purchase my new to me wheels all over the phone and online made it really easy to purchase my new to me wheels More

Yesterday we said goodbye to our beloved 2013 Subaru Forester after she had given us 11 years of reliable service after over 252,222 km. Very sad to see her go. And then we took delivery of our new 202 Forester after she had given us 11 years of reliable service after over 252,222 km. Very sad to see her go. And then we took delivery of our new 2023 Subaru Forester Wilderness (Autumn Green). This is in fact our 3rd Subaru Forester taken from the same dealership. Thank you Mr Alex Kam for providing us with professional and superb service! More

I want to share my experience of buying a Subaru outback at Richmond hill Subaru dealership . The entire process of buying a car is built as comfortable as possible for the buyer: the opportunity to submit at Richmond hill Subaru dealership . The entire process of buying a car is built as comfortable as possible for the buyer: the opportunity to submit an application for finance on the website, ask questions regarding the car and the terms of purchase by phone or email, test drive, delivery of the car. I especially want to commend the help of manager Andrew. An excellent specialist, an expert in all the details of Subaru cars, he was always in touch answering all my questions. Thanks to his professionalism and desire to help, I very quickly made my choice, understood the functionality of the car, and received a sufficient amount of information on its operation. I also very positively evaluate the work of the financial managers, which explained in details and helped to select the most favorable financing conditions. All of the above left a good impression of cooperation with the dealership and made the purchase an easy, pleasant and confident process. Thanks guys, I hope to see you at the scheduled technical revision! More