Richmond Hill Subaru

Positive Sales Experience First experience visiting a Subaru dealership and also purchasing one of the brand's vehicles. My father and I had a positive experience with the sta First experience visiting a Subaru dealership and also purchasing one of the brand's vehicles. My father and I had a positive experience with the staff (Brett/Sam) who assisted us. They are cordial, knowledgeable, patient, receptive to questions, and not overbearing. The entire process from initial visit and test drive to finalizing documentation to pick up the purchased vehicle was smooth and relaxed. Based on my experience with the Sales side, I recommend this dealership as a place to stop by. I have not yet used their services, but I will be returning in the future to get my car serviced at this location based on the helpfulness of Brett and Sam. Much thanks to Brett for taking the time to explain the vehicles's features and showing where/how everything is located/accessed in the vehicle, transferring my license plates, and including the accessories exactly as I had asked for. Also to Sam for clearly explaining what my purchases does and doesn't cover, warranties, etc. Excellent job to both of you. More

A Good Experience Sam Chegini was the only employee who dealt with us, but the attention he gave us was more than sufficient. He was extremely friendly, clear, and unde Sam Chegini was the only employee who dealt with us, but the attention he gave us was more than sufficient. He was extremely friendly, clear, and understanding when talking with us. He gave us the confidence needed to settle on a car as he took the time to talk about the advantages of each car and never pushed us to make a decision. We are very delighted with our final purchase. Although we figured that the price of the car we bought would be similar in other dealerships, a large reason as to why we bought it at Richmond Hill Subaru was due to Sam and his efforts. More

Very good experience, honest and friendly employees! I was looking to purchase a new vehicle, and considered one of several Subaru dealerships in the GTA/York Region area. I visited Richmond Hill Subaru I was looking to purchase a new vehicle, and considered one of several Subaru dealerships in the GTA/York Region area. I visited Richmond Hill Subaru on a weekday evening. I was running late after getting off work later than expected, yet they still managed to fit me in for a last minute appointment shortly before closing. I was extremely impressed by their level or preparedness, product knowledge, and transparency in understanding what I was looking for in a vehicle, and outlining all the options I should consider. The honesty and transparency of the sales staff really set this dealership apart from the other ones I've visited, as the sales staff thoroughly outlined the applicable promotions/discounts when discussing the payment options. Throughout the entire process from test driving to purchase and after-sales communication, responses were timely and quick, and I was always up to date with the status of the delivery. Overall, I had an extremely positive experience at Richmond Hill Subaru, and I would definitely recommend this dealership to anyone looking for a new Subaru. More

Excellent Customer Service Everyone at the dealership was friendly and helpful. I dealt with Alejandro Vargas for about 3 weeks locating the perfect vehicle. Alejandro provided Everyone at the dealership was friendly and helpful. I dealt with Alejandro Vargas for about 3 weeks locating the perfect vehicle. Alejandro provided excellent customer service; went above and beyond the call of duty. He was patient and pleasant; always made me feel welcome. Alejandro never rushed me and always made me feel comfortable. He took the time to explain all vehicle features and answered all my questions. Alejandro was knowledgeable of all product line and warranties. He also provided useful tips regarding vehicle service and maintenance. At the end of the sale, I dealt with Michael Tran who processed the closing transaction quickly and ensured everything went smoothly. Thank you! More

great deals, very friendly, efficient service Jeff Foo was thorough, and provided excellent customer service. Sean Pearl was very cooperative, and was seamless in processing our transaction. Jeff Foo was thorough, and provided excellent customer service. Sean Pearl was very cooperative, and was seamless in processing our transaction. Sam Chegini was very informative and sealed the agreement without delay. More

Pleasant Service Experience Mark Ginsberg was my Service Advisor and gave me dedicated attention to my service. There were several repairs I wanted to get fixed and not all were Mark Ginsberg was my Service Advisor and gave me dedicated attention to my service. There were several repairs I wanted to get fixed and not all were straight forward as some repairs were covered under warranty and some were not. Mark was patient to take the time to check the coverage and made sure I was aware of what needed to be fixed by having the service technician explain the issues with the car as well. All in all, I had an excellent experience because I received dedicated attention, patience and personal interest to ensure I was aware of all service needs. More

Awesome car buying experience I started looking for an SUV a month and a half ago, having looked at many different SUV's I narrowed it down to a CRV and a Subaru Forester. I met Ke I started looking for an SUV a month and a half ago, having looked at many different SUV's I narrowed it down to a CRV and a Subaru Forester. I met Kevin on my first visit and tested out a used 2015. He was really kind in answering many of my questions about the vehicle. He was very thorough and helpful, unfortunately we couldn't get to a price that fit my budget so I left that's day. Kevin kept me posted on other used vehicles that had come into the lot. He was patient and not pushy about making me purchase. He was also very honest which my sisters and I found very endearing. Ended up purchasing a 2016 used. Way more than what I budgeted but for the vehicle and for the safety it's all worth it. We then had the opportunity to meet Michael for the financial portion of it. He was just as awesome as Kevin. It really makes a difference when one is making such a large purchase that the person making the sale is sincere and that's the characteristic both Kevin and Micheal possessed. Thanks for being thorough with the details and the ongoing communication. I really appreciate it. More

Pleasant purchase experience The showroom is neat and the staffs are very friendly. The sales people is efficient and helpful. During the vehicle handover process, the sales perso The showroom is neat and the staffs are very friendly. The sales people is efficient and helpful. During the vehicle handover process, the sales person is patient to explain all the details to me. Overall, It is a pleasant purchase experience. More

Great Service I bought two cars from this dealership. Overall great service and very helpful personnel. Leon Verbone and Leon Vaksman done a great job in assisting I bought two cars from this dealership. Overall great service and very helpful personnel. Leon Verbone and Leon Vaksman done a great job in assisting me with making a car choice and all the follow up routine. Will come again. More

Excellent service and advice from Jeff, nice experience. We came into the dealership to gather more information and were very happy with the information provided and even though we ended up deciding for anot We came into the dealership to gather more information and were very happy with the information provided and even though we ended up deciding for another brand due to the lack of a seven seater we were so impressed with his service and just being informative without being pushy that we felt a review is the least we could do for him until we are ready for very own Subaru. Highly recommend Jeff Foo being your Sales person. More