Richmond Hill Subaru

Professional / Courteous and very Knowledgeable!. Simon has been very professional and courteous during our visit. He has helped answer the questions we had, and recommended changes that fit our need Simon has been very professional and courteous during our visit. He has helped answer the questions we had, and recommended changes that fit our needs. He is very knowledgeable with the vehicles at the dealership. During this interaction, Michael Tran (Finance Manager) was very helpful as well with the finalizing of the purchase. I am happy with the purchase, and look forward to future interactions. Thank you Simon for the headache-less encounter! More

accommodation and professionalism I choose a vehicle, Forester of basics, but in a day my wife was a bit disappointed so we brought it back and got a higher level car with features we I choose a vehicle, Forester of basics, but in a day my wife was a bit disappointed so we brought it back and got a higher level car with features we most wanted. No hassle, no issues...- accomodation, patince and professionalism More

Amazing Service The best car dealership I've dealt with so far! Both Leon's and Michael were helpful and pleasant making my transition to Subaru phenomenal! The best car dealership I've dealt with so far! Both Leon's and Michael were helpful and pleasant making my transition to Subaru phenomenal! More

Great car still needs a good sales rep...... We could have chosen a different made or a different Subaru dealership to get our new car, but at RH Subaru, we appreciate 1. Simon's knowledge o We could have chosen a different made or a different Subaru dealership to get our new car, but at RH Subaru, we appreciate 1. Simon's knowledge on automobiles, positive attitudes and attentive customer service 2. Michael's attention to details and great customer service, and 3. The friendly and respectful atmosphere at the dealership - never felt pressured to buy the car or anything else. Overall, we had an excellent experience in acquiring our new vehicle - always felt well-informed and respected as a customer. More

Great customer service and knowledgeable sales rep This is a very organized and present dealership, especially knowledgeable and helpful sales rep Simon Sin is the best I ever dealt with. I would reco This is a very organized and present dealership, especially knowledgeable and helpful sales rep Simon Sin is the best I ever dealt with. I would recommend the sales rep to anyone want a great service. More

First time Car Buyer I read reviews on dealer rater before choosing a dealer...picking the dealer felt just as important to me as picking the car! As the title says - I'm I read reviews on dealer rater before choosing a dealer...picking the dealer felt just as important to me as picking the car! As the title says - I'm a first time car buyer. I am happy to say this dealership lived up to it's reputation. Sales was seriously no pressure. Everyone was patient, informative, and super friendly. Car buying is big deal, and can be stressful, but everyone at Subaru Richmond Hill made the experience painless. I liked that the Sales team was accessible by text message, phone, and email - and I appreciated that most things were transparent to me and if I didn't understand, people were willing to explain (with regards to how things were calculated, what charges were, the pros and cons to accepting rust protection etc). All I can say is go in with an idea of your budget and the features you want - the sales team will take care of the rest! More

Amazing service! Definitely would come back again! Alex was amazing! He was extremely polite, patient, thorough, thoughtful and organized in helping me purchase my first new vehicle. He explained every Alex was amazing! He was extremely polite, patient, thorough, thoughtful and organized in helping me purchase my first new vehicle. He explained everything to my daughter and I in Mandarin because I can't understand all the terms in English (my daughter had to help me). I do believe he speaks and understands Cantonese as well (not sure) but he answered all my questions and I couldn't be happier with my experience. My daughter's thinking of coming back here when she buys her next car. More

Great overall experience The team at Richmond Hill Subaru was amazing through the car buying process. Unlike other dealers, they weren't pushy or aggressive. They explained The team at Richmond Hill Subaru was amazing through the car buying process. Unlike other dealers, they weren't pushy or aggressive. They explained everything patiently and were reasonable on the overall price as well. Great experience and I'd highly recommend this dealership over the sleazy Willowdale Subaru. More

The most pleasant experience ever at a car dealership. I have been shopping for vehicles for a bit but as soon as i walked in i was approached by Simon and his friendly demeanor with no pressure attitude, I have been shopping for vehicles for a bit but as soon as i walked in i was approached by Simon and his friendly demeanor with no pressure attitude, for the first time, made me feel like i was able to share my concern. i walked away with a STI of my choice, and i have loved it more everyday since then. More

Amazing, overall experience! Purchasing a vehicle through New Roads was great from start to finish. We were looking for a used vehicle and New Roads provided the best price we cou Purchasing a vehicle through New Roads was great from start to finish. We were looking for a used vehicle and New Roads provided the best price we could find. From booking the test drives, to when we first visited the dealership, all members of the staff very friendly, knowledgable and helpful. Scott Pearl, the GM, was even nice enough to personally meet us after I mentioned I was recommended to this dealership. Leon was a great no-pressure employee whom treated us both respectfully. We purchased a used Legacy and were very happy with the service we were provided. No hidden fees or pressure to purchase any add-ons after closing the deal. I can honestly say from every dealership I have ever been to, this one provided the most comfortable customer service experience. If you need a Subaru, don't waste your time going anywhere else! Angela & Claudio More