Richmond Hill Subaru

Great customer service and knowledgeable sales rep This is a very organized and present dealership, especially knowledgeable and helpful sales rep Simon Sin is the best I ever dealt with. I would reco This is a very organized and present dealership, especially knowledgeable and helpful sales rep Simon Sin is the best I ever dealt with. I would recommend the sales rep to anyone want a great service. More

First time Car Buyer I read reviews on dealer rater before choosing a dealer...picking the dealer felt just as important to me as picking the car! As the title says - I'm I read reviews on dealer rater before choosing a dealer...picking the dealer felt just as important to me as picking the car! As the title says - I'm a first time car buyer. I am happy to say this dealership lived up to it's reputation. Sales was seriously no pressure. Everyone was patient, informative, and super friendly. Car buying is big deal, and can be stressful, but everyone at Subaru Richmond Hill made the experience painless. I liked that the Sales team was accessible by text message, phone, and email - and I appreciated that most things were transparent to me and if I didn't understand, people were willing to explain (with regards to how things were calculated, what charges were, the pros and cons to accepting rust protection etc). All I can say is go in with an idea of your budget and the features you want - the sales team will take care of the rest! More

Amazing service! Definitely would come back again! Alex was amazing! He was extremely polite, patient, thorough, thoughtful and organized in helping me purchase my first new vehicle. He explained every Alex was amazing! He was extremely polite, patient, thorough, thoughtful and organized in helping me purchase my first new vehicle. He explained everything to my daughter and I in Mandarin because I can't understand all the terms in English (my daughter had to help me). I do believe he speaks and understands Cantonese as well (not sure) but he answered all my questions and I couldn't be happier with my experience. My daughter's thinking of coming back here when she buys her next car. More

Great overall experience The team at Richmond Hill Subaru was amazing through the car buying process. Unlike other dealers, they weren't pushy or aggressive. They explained The team at Richmond Hill Subaru was amazing through the car buying process. Unlike other dealers, they weren't pushy or aggressive. They explained everything patiently and were reasonable on the overall price as well. Great experience and I'd highly recommend this dealership over the sleazy Willowdale Subaru. More

The most pleasant experience ever at a car dealership. I have been shopping for vehicles for a bit but as soon as i walked in i was approached by Simon and his friendly demeanor with no pressure attitude, I have been shopping for vehicles for a bit but as soon as i walked in i was approached by Simon and his friendly demeanor with no pressure attitude, for the first time, made me feel like i was able to share my concern. i walked away with a STI of my choice, and i have loved it more everyday since then. More

Amazing, overall experience! Purchasing a vehicle through New Roads was great from start to finish. We were looking for a used vehicle and New Roads provided the best price we cou Purchasing a vehicle through New Roads was great from start to finish. We were looking for a used vehicle and New Roads provided the best price we could find. From booking the test drives, to when we first visited the dealership, all members of the staff very friendly, knowledgable and helpful. Scott Pearl, the GM, was even nice enough to personally meet us after I mentioned I was recommended to this dealership. Leon was a great no-pressure employee whom treated us both respectfully. We purchased a used Legacy and were very happy with the service we were provided. No hidden fees or pressure to purchase any add-ons after closing the deal. I can honestly say from every dealership I have ever been to, this one provided the most comfortable customer service experience. If you need a Subaru, don't waste your time going anywhere else! Angela & Claudio More

Great Service and Experience Every Time Subaru of Richmond Hill is simply a great place to go for great prices on quality Subaru parts, excellent customer service and employee knowledge. I b Subaru of Richmond Hill is simply a great place to go for great prices on quality Subaru parts, excellent customer service and employee knowledge. I bought a used 2009 Subaru Impreza 4 years ago, and made the switch to Subaru Richmond Hill from a local mechanic about 3 years ago. I could not believe the prices at Subaru matched (if not beat) the prices of all the local mechanics I went to in the past. Not only were the prices exceptional for genuine Subaru parts, but the customer service and employee knowledge blew me away. The one person (not to mention all), that stands out to me the most when I go to Subaru of Richmond Hill and who I always look for, for assistance, is the sales advisor Mike Neofotistos. Mike always goes the extra mile to help me and make me understand whats going on with my Subaru when it needs service, so I do not feel like I am getting ripped off or anything like that. Mike is super friendly and knowledgeable on top of everything else, and as long as I drive a Subaru I refuse to go anywhere else! 5/5 stars and suggest other Subaru drivers to go there! More

Superb purchasing experience My previous car was rear-ended two days before Christmas, so I was driving a rental over the entire holiday season. I was desperately in need of a re My previous car was rear-ended two days before Christmas, so I was driving a rental over the entire holiday season. I was desperately in need of a replacement car in the new year, so I was searching the internet for an off-lease Outback and saw one in my price range. I called Alex on January 3 and found out that the information on that website was outdated, but he suggested to me the correct website. Unfortunately he already had two appointments that evening and suggested that other sale staff would be able to help. I walked in after supper and was introduced to Kevin by the floor staff. He went over the ones available, and we narrowed down to only one that would fit my budget. I decided to make the purchase and Sam helped me with the financing aspects. I can attest to the fact that the sale staff at Richmond Hill Subaru are most knowledgeable and professional. I would recommend them wholeheartedly to anyone who wishes to have a painless car purchase experience.. More

Superb Service Simon gave us a top notch experience at the Richmond Hill Subaru dealership. He was very helpful with every question I had about my purchase. He was t Simon gave us a top notch experience at the Richmond Hill Subaru dealership. He was very helpful with every question I had about my purchase. He was the first person to approach us when we first visited the dealership and gave us enough time and space to decide on our purchase. Throughout the whole purchasing process, he replied us quickly even when we texted him through messaging after work hours. I am grateful to have him to deal with my purchase. If you are looking to purchase or lease, I highly recommend Simon to help you out. More

Fantastic experience Jeff Foo was the Sales Consultant that helped us with our first visit to the dealership. From the get go, he was very friendly and extremely knowledg Jeff Foo was the Sales Consultant that helped us with our first visit to the dealership. From the get go, he was very friendly and extremely knowledgeable on all the Subaru product lines, giving us very detailed and easy to understand explanations on the mechanics of Subaru engines, its AWD systems and its features compared to its competitors. He handled all of our questions professionally and was very observant in noticing what our needs were, which allowed him to provide honest recommendations to what he thinks was right for us. He was never pushy (a trait that is very rare nowadays seen in Sales folks) and had given us his honest insights, to which we truly appreciated. Although we ended up purchasing another vehicle of another make, I just wanted to commend Jeff for a job well done in giving my family and I a very pleasant experience at the dealership on an otherwise snowy morning. If we know of anyone that is interested in Subarus, we would not hesitate to recommend Jeff to them. More