Richmond Hill Subaru

great experience, great price, great car we bought an Outback from Simon and the sales process was great he had all of our questions answered and was well prepared for our meetings we bought an Outback from Simon and the sales process was great he had all of our questions answered and was well prepared for our meetings More

How Not to Buy a Car From Richmond Hill Subaru I entered the dealership in April 2017 having my eye on 2 subaru Legacies on the lot. Both had been sitting on the lot for a month. As our god given I entered the dealership in April 2017 having my eye on 2 subaru Legacies on the lot. Both had been sitting on the lot for a month. As our god given right is to haggle and work out a great deal for oneself on used cars, I attempted to submit an offer to Richmond Hill. They immediately rebuffed me and said that most of the customers come back and they don't need to offer deals. Their prices are firm and that's it and if you decide you want to come back up and offer us a deal again, P, please don't waste your time. Nice. I attempted after seeing said vehicle still sitting on lot and not to be put off to offer another alternative in the form of getting free service appointments thrown in on top of paying their asking price but I was rebuffed again. I wasn't haggling on price but trying to get added value. The salesperson - Mark? - stated hey, we can give you a free keychain if you like. I found out later he was general managers/owners son. Nice x2 Last time I went up to the dealership because I did like the car and it was still not selling a week later, I presented another offer. The other son was there - yup, a family affair - was there and was the acting manager that night. The sales person who was a really nice fellow went up to the reception and the son to tell him I was interested in trying to work something out for the car. But because there was a gent there buying a brand new sportscar that was the highest priced vehicle on the lot, he completely ignored me and had another manager? come over and loudly without introducing herself at all so that other clients could hear state You've been here before P and you dealt with Scott and HE TOLD YOU WE DO NOT NEGOTIATE!!! the manager? not. Embarrassed and insulted? quite. I was with a friend and he was equally shocked and we both just walked out. Nonetheless, I filed a complaint with Subaru Canada about the treatment at Richmond Hill Subaru and they stated that they would follow up with the dealership within 5 days. After not hearing anything within the 5 days, I contacted Subaru Canada. They stated that the Subaru Canada representative spoke to the dealership and that I could either wait another 5 days for a response or followup with the dealership. I called the dealership and was called back the next day by Mr. Scott Pearl. Got that? Good. He asked me how he could help me and I told him I was urged by Subaru Canada to contact him to work out our differences and proceed from there. He simply and coldly stated The car is now sold. Dead air..... silence..... not a word after. I uncomfortably said thank you and hung up. No apologies, no let's talk about this, nothing. Ignorant and rude. Never ever have I ever undergone this type of treatment and I've bought many cars over the years. As they told me they housed the largest amount of used cars than any richmond hill dealership in the Toronto area and of course, because they were so horrid in their attitudes towards clients that they won't move any product! No thanks, Richmond Hill Subaru, and the Pearl family, I bought a car elsewhere. More

Terrible Booked a service appointment a week before my appointment and specifically asked for a loaner vehicle. The email confirmation even stated this request Booked a service appointment a week before my appointment and specifically asked for a loaner vehicle. The email confirmation even stated this request. A week goes by and when I bring in my car for service, I had to ask about my loaner to the service advisor. He than goes on and asks me my age and says since I am not 25 (I am 24), he cannot loan me a car and mentions he could lose his job. Points to a car outside and says we have to fix that loaner (implying a young driver). What kind of policy is this? Isnt this something that should of been brought to my attention when I initially booked the appointment? I left the appointment and did not get my car serviced. I feel extremely disrespected and feel that due to me not being 25, the service advisor implied I am a bad driver and I could damage the car. I am also Asian and felt this person snuck in a couple deragotory remarks. Never taking my car here again. More

Great experience! Love my new WRX! Got treated very well and Kevin was very knowledgeable to answer all my questions. Only thing I wasn't crazy about was they did not a Love my new WRX! Got treated very well and Kevin was very knowledgeable to answer all my questions. Only thing I wasn't crazy about was they did not allow a test drive, This needs to be changed. Other than that, thanks! And good work! More

Professional and Personal Thanks for helping my Dad purchase his first Subaru at age 85. From the moment we entered the lot, there was a clear sense of organization and attenti Thanks for helping my Dad purchase his first Subaru at age 85. From the moment we entered the lot, there was a clear sense of organization and attention to detail. Simon (salesman) and Leo (manager) were extremely easy to deal with during the trade and purchase of our new vehicle. Other employees said hello, held doors, and engaged in conversation. From our experience, we would highly recommend Richmond Hill Subaru. More

Best sales person I've ever dealt with We decided to go around to multiple subaru dealers in Ontario to look into buying 3 cars. The only sales person that took us seriously was jeff foo. W We decided to go around to multiple subaru dealers in Ontario to look into buying 3 cars. The only sales person that took us seriously was jeff foo. We decided to go with him and richmond hill subaru specifically because of jeff. He was very helpful and friendly. Over the years we have bought many cars from dealerships and jeff has been our favorite sales rep. We have highly enjoyed the experience and our 2 cars as we excitedly wait for delivery on our brz. Thanks again jeff. More

Excellent & Professional Parts Department I have purchased Touch-up Paint for the old Legacy from Richmond Hill Subaru. Zakk Powell has been very helpful in assisting my part request. I plac I have purchased Touch-up Paint for the old Legacy from Richmond Hill Subaru. Zakk Powell has been very helpful in assisting my part request. I placed the order during the evening hours, and I have received a voicemail on my mobile phone notifying me its arrival. During my visit to pick up the touch-up paint, he explained to me in detail how to use this specially designed touch-up paint. And I got my paint scratch repaired properly. More

Excellent Customer Service! Amazing After-sales service !! Michael Tran has a very good knowledge about my newly purchased 2017 Impreza Hatchback. I had a very good experience in new car purchase this time. D Michael Tran has a very good knowledge about my newly purchased 2017 Impreza Hatchback. I had a very good experience in new car purchase this time. During the purchase negotiation, Michael is very transparent about their cost and not pushing us to make decision. Even after-sales service, he is very responsible and always answers my phone calls and questions promptly. He is very helpful. He always tries his best to anything to make me happy. Overall, Excellent experience and I would definitely recommend Michael to anyone who interested in buying Subaru. Zach is working at the parts department. He is very friendly and helpful. He also always tries his best to help customers. He has a very good knowledge about Subaru and he is always be able to locate and get the right parts for me. He always greet with smiles to customers. I have excellent experience at the parts department. More

Great buying experience This is my first Subaru. I met Alex who was an excellent salesperson. He was very caring and explained every details to me. Thanks for the great exper This is my first Subaru. I met Alex who was an excellent salesperson. He was very caring and explained every details to me. Thanks for the great experience More

Super personalised service Simon was a big help to us from the first day we came to the dealership looking for a lightly used Forester. Friendly and sincere, we never felt press Simon was a big help to us from the first day we came to the dealership looking for a lightly used Forester. Friendly and sincere, we never felt pressured into anything. A couple of months after buting our first Forester tgrough him we had to buy another one in a hurry- Simon and his team were there to help and advise us all the way. Communication was prompt and we felt like we were in good hands the whole time. More