Richmond Hill Subaru

Terrible Booked a service appointment a week before my appointment and specifically asked for a loaner vehicle. The email confirmation even stated this request Booked a service appointment a week before my appointment and specifically asked for a loaner vehicle. The email confirmation even stated this request. A week goes by and when I bring in my car for service, I had to ask about my loaner to the service advisor. He than goes on and asks me my age and says since I am not 25 (I am 24), he cannot loan me a car and mentions he could lose his job. Points to a car outside and says we have to fix that loaner (implying a young driver). What kind of policy is this? Isnt this something that should of been brought to my attention when I initially booked the appointment? I left the appointment and did not get my car serviced. I feel extremely disrespected and feel that due to me not being 25, the service advisor implied I am a bad driver and I could damage the car. I am also Asian and felt this person snuck in a couple deragotory remarks. Never taking my car here again. More

Great experience! Love my new WRX! Got treated very well and Kevin was very knowledgeable to answer all my questions. Only thing I wasn't crazy about was they did not a Love my new WRX! Got treated very well and Kevin was very knowledgeable to answer all my questions. Only thing I wasn't crazy about was they did not allow a test drive, This needs to be changed. Other than that, thanks! And good work! More

Professional and Personal Thanks for helping my Dad purchase his first Subaru at age 85. From the moment we entered the lot, there was a clear sense of organization and attenti Thanks for helping my Dad purchase his first Subaru at age 85. From the moment we entered the lot, there was a clear sense of organization and attention to detail. Simon (salesman) and Leo (manager) were extremely easy to deal with during the trade and purchase of our new vehicle. Other employees said hello, held doors, and engaged in conversation. From our experience, we would highly recommend Richmond Hill Subaru. More

Best sales person I've ever dealt with We decided to go around to multiple subaru dealers in Ontario to look into buying 3 cars. The only sales person that took us seriously was jeff foo. W We decided to go around to multiple subaru dealers in Ontario to look into buying 3 cars. The only sales person that took us seriously was jeff foo. We decided to go with him and richmond hill subaru specifically because of jeff. He was very helpful and friendly. Over the years we have bought many cars from dealerships and jeff has been our favorite sales rep. We have highly enjoyed the experience and our 2 cars as we excitedly wait for delivery on our brz. Thanks again jeff. More

Excellent & Professional Parts Department I have purchased Touch-up Paint for the old Legacy from Richmond Hill Subaru. Zakk Powell has been very helpful in assisting my part request. I plac I have purchased Touch-up Paint for the old Legacy from Richmond Hill Subaru. Zakk Powell has been very helpful in assisting my part request. I placed the order during the evening hours, and I have received a voicemail on my mobile phone notifying me its arrival. During my visit to pick up the touch-up paint, he explained to me in detail how to use this specially designed touch-up paint. And I got my paint scratch repaired properly. More

Excellent Customer Service! Amazing After-sales service !! Michael Tran has a very good knowledge about my newly purchased 2017 Impreza Hatchback. I had a very good experience in new car purchase this time. D Michael Tran has a very good knowledge about my newly purchased 2017 Impreza Hatchback. I had a very good experience in new car purchase this time. During the purchase negotiation, Michael is very transparent about their cost and not pushing us to make decision. Even after-sales service, he is very responsible and always answers my phone calls and questions promptly. He is very helpful. He always tries his best to anything to make me happy. Overall, Excellent experience and I would definitely recommend Michael to anyone who interested in buying Subaru. Zach is working at the parts department. He is very friendly and helpful. He also always tries his best to help customers. He has a very good knowledge about Subaru and he is always be able to locate and get the right parts for me. He always greet with smiles to customers. I have excellent experience at the parts department. More

Great buying experience This is my first Subaru. I met Alex who was an excellent salesperson. He was very caring and explained every details to me. Thanks for the great exper This is my first Subaru. I met Alex who was an excellent salesperson. He was very caring and explained every details to me. Thanks for the great experience More

Super personalised service Simon was a big help to us from the first day we came to the dealership looking for a lightly used Forester. Friendly and sincere, we never felt press Simon was a big help to us from the first day we came to the dealership looking for a lightly used Forester. Friendly and sincere, we never felt pressured into anything. A couple of months after buting our first Forester tgrough him we had to buy another one in a hurry- Simon and his team were there to help and advise us all the way. Communication was prompt and we felt like we were in good hands the whole time. More

Nice Service Good knowledge and nice customer service. recommendation. It is the first time we went to this dealership. From the beginning to end, we always got Good knowledge and nice customer service. recommendation. It is the first time we went to this dealership. From the beginning to end, we always got happy and useful experience. More

Always a great experience Have been going to this dealership for years. Always great service/leasing options. Treated very well as a returning customer. New facilities have Have been going to this dealership for years. Always great service/leasing options. Treated very well as a returning customer. New facilities have made it that much better. More