Richmond Hill Hyundai

Dorine &Garry We love it and we are telling our friends and family about Hyundai dealership in Richmond hill thanks Hafiz for helping us. He's awesome We love it and we are telling our friends and family about Hyundai dealership in Richmond hill thanks Hafiz for helping us. He's awesome More

Defining Great Customer Service I had an technical issue with my new Santa Fe and had left a couple messages for the GM and Customer Service Manager at the dealer where I bought the I had an technical issue with my new Santa Fe and had left a couple messages for the GM and Customer Service Manager at the dealer where I bought the vehicle. I never heard back. As an owner of a business, I find it astonishing that customer service is often an after thought. Then I called Richmond Hill Hyundai and Scott Jarvis delivered on his promise. Scott and his team, right down to the service consultant (Reem?) and the mechanic worked hard to take care the customer. Thank you, Cyrus More

Do Not Step in This Dealership!!!! I have received a better service at Dollar store than this dealer ship. Playing nice while purchasing and once you sign, they don't even let you think I have received a better service at Dollar store than this dealer ship. Playing nice while purchasing and once you sign, they don't even let you think about what color you want, forcing you to get the color they only have in their inventory to finish the sale and move on to the next customer. Next is financing, which they dragged us at 10pm from Toronto to Richmond Hill to sign the documents because it was month end and we would have lost the deal, as if they could have not called us earlier in the day. When it comes to picking up the car, it took 3 days for them to email/fax the documents to insurance because their fax machine was broken. Even my insurance representative was shocked with their processes. They would not even answer any phone calls, voice mail or text messages. Finally after driving back and forth 3 days in a row, it was time to pick up the car. I go to the manager to ask for Head Office phone number and he says he doesn't know the phone number!!!!! nor would he provide his name(Chris Connor). So I walk out extremely furious and upset, when he runs out begging to explain to him what has happened, even though I had soooo many phone calls with him that day, loosing time off my work, requesting him to send the documents to my insurance, because my salesman just did not give a xxxx. When I refused to explain to him what had happened all over again he started screaming at me in the parking lot calling me a difficult woman. I am just outraged but their behavior and will never step in that dealership nor buy from Hyundai again. Hyundai Canada should have more supervision of what is happening in its dealerships ruining its reputation. More

Excellent service! I purchased a Hyundai Elantra from Hafiz last week. After walking into six dealerships, I've decided to make the purchase from Hafiz. Why? I walk I purchased a Hyundai Elantra from Hafiz last week. After walking into six dealerships, I've decided to make the purchase from Hafiz. Why? I walked in not intending to purchase a vehicle from this dealership, but to get a quote. Despite telling Hafiz that I would like to find out the price first, Hafiz encouraged me to go for a test drive (which goes longer than the normal route - he told me I can go wherever I want and take as much time I want). He then made me a nice cup of hot chocolate and provided me a lot of details about the car, up to the colour of the seats. He took me around the parking lot to look at different cars, the colours, and even showed me his own car. It was past closing time and I decided to schedule another appointment with him. As I often work late, Hafiz was willing to stay quite late. I met him at 8:30pm and it took 2-3 hours to finalize the transaction. He was there all this time. I got 2 cups of hot chocolate. Not only did I get a great price on the vehicle, but also great service! This and another dealership offered me the same price for the vehicle. I decided to go here because of the service..and the hot chocolate! =) Out of the 6 dealership, he was the only one who offered me hot chocolate. I only had the vehicle for 4 days, and drove 4 people (the 4 are independent from each other). Each of them independently told me it's a great car, and was surprised about the new Hyundai design for the Elantra. One of them even went on to promote my Hyundai Elantra! If you're looking for a new car, or even if you just want a chat about cars or go for a ride, I trust that Hafiz will offer you good service. That's proven by the number of customers he has. On the day of pickup, there were at least 3 other people picking up a vehicle from Hafiz. More

Great customer experience from Scott (Service Manager) Called the dealership and spoke to Scott a few days prior to my appointment. He booked an appointment for me a at 5pm, allowing me to go to work as no Called the dealership and spoke to Scott a few days prior to my appointment. He booked an appointment for me a at 5pm, allowing me to go to work as normal without a day off. Repaired the air conditioning mildew issue in my 2011 Elantra at a VERY good price compared to all other Hyundai dealerships. Highly recommended to visit this dealership! More

WORST EXPERIENCE EVER, DON'T GO HERE Chris Connor, is the rudest salesman you will ever see. Never deal with this guy, he walked me and my wife out of the store and told me to leave beca Chris Connor, is the rudest salesman you will ever see. Never deal with this guy, he walked me and my wife out of the store and told me to leave because we bugged him on a Saturday for a lease transfer. Just to show his powers in front of his colleagues, not having to do Lease Transfer on Saturday which according to him was a busy day and month end, he treated us like that. WORST WORST EXPERIENCE EVER. More

Outstanding purchase experience Buying a new car can be a difficult process, but my experience with Brek at Hyundai was the complete opposite. Smooth, relaxed and professional. My Buying a new car can be a difficult process, but my experience with Brek at Hyundai was the complete opposite. Smooth, relaxed and professional. My enjoyment of purchasing a new car is only exceeded by the joy of driving it. More

Exellent experiance with the sales person Hafiz was very helpful when I brought my parents there. He spent time to explain every question my father had. Deal took a while but got a new Santa Hafiz was very helpful when I brought my parents there. He spent time to explain every question my father had. Deal took a while but got a new Santa fe at good price. Even when we picked up the new car, was raining outside, Hafiz spent good time to explain everything. Very gentle, kind and customer first in his mind. He told us that he's been to the dealer less than a year but I believe he was the best of all in the dealer. I like a sales manager as well. He listens his customer. Can't remember his name. I bought two cars myself last 10 years and a car for my dad from the dealer. Definitly going back to the dealer again because of Hafiz!!! Thanks for your service. More

An enjoyable experience Brek made purchasing a vehicle a very enjoyable experience. He understood our needs and made every effort to accommodate them. We are grateful for Brek made purchasing a vehicle a very enjoyable experience. He understood our needs and made every effort to accommodate them. We are grateful for his help. More

Great service, nice sales team overall Sales team very kind, warm, helpful and understanding. I would recommend to anyone. Service fast and good. Staff know their job . Very knowledgeab Sales team very kind, warm, helpful and understanding. I would recommend to anyone. Service fast and good. Staff know their job . Very knowledgeable, answered all my questions. More