Richmond Hill Honda

Sales Consultant: Ms Ann Chen, in Richmond Hill Honda. I bought a new Accord 2018 EX-L, As her explain for comparable data and driver test, I abandoned my thought to buy Toyota Camry. She is very nice, pro I bought a new Accord 2018 EX-L, As her explain for comparable data and driver test, I abandoned my thought to buy Toyota Camry. She is very nice, profession, and give me many suggestion for buying and using new car. A very good new car purchase experience! More

Happy returning customer! Leased the new 2018 CRV-EX today from Richmond Hill Honda, love that I got the colour I wanted. Have to thank Lewis Mui and Kim Tin for processing th Leased the new 2018 CRV-EX today from Richmond Hill Honda, love that I got the colour I wanted. Have to thank Lewis Mui and Kim Tin for processing the transaction so efficiently and pleasantly. They were always quick to answer our questions and explained everything clearly and honestly. We've leased from Lewis previously and was pleased with his professionalism and service and therefore came back again (even though it was a far drive for us) and have no regrets returning to do business with him. Will gladly refer our friends and clients. More

Great experience! We were in the market for a used CR-V and had already visited two other Honda dealerships before going to Richmond Hill Honda. We met Victor Rodas, w We were in the market for a used CR-V and had already visited two other Honda dealerships before going to Richmond Hill Honda. We met Victor Rodas, who was by far the best salesman we’d encountered in our search for a vehicle. He went over the vehicle with us, explaining all the features and demonstrating how they worked. After our test drive he went over all the inspection reports, explaining how they certified their pre-owned vehicles. He was very knowledgeable and was able to answer all our questions. Best of all, he was not in any way pushy: although it obviously is his job to sell us a Honda, he did not try to force a sale on us and when we told him we were going to go test drive a couple of Subarus before making our decision, he wished us well and said that although he hoped we’d come back, he understood we had to make the decision that felt right for us. Well, we were back within the hour! When we picked up the vehicle, there was a slight problem with the back hatch handle that hadn’t been apparent during the test drive. Victor immediately ordered a replacement part for us and arranged for us to return in a few days to have it fixed at no charge. When I brought it in for service I was treated well, was in and out as quickly as possible, and the handle now works perfectly. We’re very pleased with the CR-V and would highly recommend Victor and Richmond Hill Honda to anyone who is looking to purchase a pre-owned vehicle. Usually I hate shopping for a car, but Victor actually made the experience pleasant and stress-free! More

Sales Rep Lucy Quan Lucy was great to work with, very helpful, knowledgeable and friendly. She explained all the aspects of the car I was purchasing and went out of her w Lucy was great to work with, very helpful, knowledgeable and friendly. She explained all the aspects of the car I was purchasing and went out of her way to make sure I was comfortable with the car features. At no time did I feel pressured to purchase the vehicle, Lucy let the quality of the car and the reputation of Honda do the work. She was very positive and enthusiastic about the product. Lucy made this experience a very successful one for me and for Honda as well. Pam Crawford More

Never done it right and we pay for it I took my car for service on Oct 10, 2017 -oil and filter and complete break service, Inspect parking brake, multi point inspection(Inc. steering, sus I took my car for service on Oct 10, 2017 -oil and filter and complete break service, Inspect parking brake, multi point inspection(Inc. steering, suspension, exhaust, fuel and brake lines) check and top up fluids and tire rotation. Replaced rear brake pads and Machine rotors. LFETIME PAD WARRANTY PAID $451.85. I was informed that the noise coming from my rear wheels is because of the machining and will go soon. After I got my car I also found the hand brake is not working. we returned the car after a week and they said they fixed it however you cannot use it because there is a manufacturing defect. Today is Nov 28th 2017 went back to inform them that the noise still coming from the rear tires and the hand brake still not working. they told me this is because we used the hand brake and it ruined the rear brake pads, the rotors and the calipers and all need to be changed. The cost is $750 plus tax for parts and labor including discount. I do believe that no one owning a Honda accord 2014 wants to hear this story. I do also believe that this is not fair to pay for others mistakes not fixing my car properly and make me pay for it. I just need my car fixed as it was and I am not paying for all of that. More

Best Sales Associate Ann Chen from Richmond Hill Honda We have had the honour and priviledge of leasing now 2 cars from Ann Chen at Richmond Hill Honda and we cannot rave enough about what an amazing perso We have had the honour and priviledge of leasing now 2 cars from Ann Chen at Richmond Hill Honda and we cannot rave enough about what an amazing person she is! She is kind, caring and patient! She was thorough in making sure that we got the right vehicles for our needs, desires and budget. She goes above and beyond to make a large purchase decision easy and seemless. She is knowledgable about all the vehicles and is willing to work with you until you have found the right vehicle at the right price. Everyone at the dealership including Ann ,the receptionist , service staff, Justin the Finance Manager to the Business Manager and Raymond the dealership manager make you feel like you are a valued family member! This is so rare in todays world! I had a terrible experience at Newmarket Honda before I found Ann Chen at Richmond Hill Honda two years ago! I would not trust anyone other than Ann and the amazing staff at Richmond Hill Honda. More

HORRIFIC!!! Experience I bought my vehicle here but never went back due to the complete lack of respect and total incompetence of the staff both in the parts and service dep I bought my vehicle here but never went back due to the complete lack of respect and total incompetence of the staff both in the parts and service department specifically. A total disgrace of a dealership and a black mark on the Honda brand. Do yourself a favor and DO NOT GO THERE AND WAIST YOUR TIME! More

Top Notch Service Purchased my first brand new vehicle from here. Excellent service, very welcoming, informative and accommodating. I dealt with Ann Chen, she made my e Purchased my first brand new vehicle from here. Excellent service, very welcoming, informative and accommodating. I dealt with Ann Chen, she made my experience extremely smooth with all my questions answered and my needs met. I will definitely trust Ann with all my future purchases. More

awesome service I brought my car into the dealership to look at an oil leak they told what it was and repaired it with on 2 hours and the repair was cheaper then I th I brought my car into the dealership to look at an oil leak they told what it was and repaired it with on 2 hours and the repair was cheaper then I thought it would be I had a overall awesome experiences and will definitely return for further service the technicians are very kind and honest. More

Highly recommended! Created a great memory for us in our first experience of leasing a car as a new comer.Ardalan as a sales consultant was a good listener,so cooperative Created a great memory for us in our first experience of leasing a car as a new comer.Ardalan as a sales consultant was a good listener,so cooperative and professional in handling different issues. More