Richmond Hill Honda

I had a very poor experience buying a car from and servicing it with this dealer. Unfortunately: 1. The salesman, Wayne Kwok, and the financial manager tricked me with the price. I ended up paying fi servicing it with this dealer. Unfortunately: 1. The salesman, Wayne Kwok, and the financial manager tricked me with the price. I ended up paying five thousand dollars more than anticipated. 2. A couple of days ago my 2011 CR-V did not start, so I took it to the dealership. They tested the battery and said the battery and the car were “in good condition”. However, the next day, the car did not start again. I took it to an independent certified mechanic. The battery failed the load test and had to be replaced. The service staff at RH Honda lied to me because the car, including the battery, is still under warranty. 3. I had a lot of stress and wasted a whole workday. 4. The service manager, Darren Reed, when asked why my car does not function, said “I don’t know”. If you, Mr. Reed, don’t know what is wrong and are not capable of fixing the problem, even "with very expensive equipment" – you probably should not be the service manager at a Honda dealership. More

Lot of lies. Not responsible. I bought a Honda certified vehicle and they were suppose to give me a file but manager told me he lost the file and gave me bunch of photo copies. I bought a certified used v vehicle and they were suppose to give me a file but manager told me he lost the file and gave me bunch of photo copies. I bought a certified used vehicle but it had break issues.i had to bring the vehicle to get it fixed but took over 5 hours. More

Had a very bad experience leasing a car from this dealer. I guess it's my fault - all the signs were there: 1. The salesman had very poor knowledge of what other car dealers/car makers have to offer but had I guess it's my fault - all the signs were there: 1. The salesman had very poor knowledge of what other car dealers/car makers have to offer but had the nerve to claim they all are garbage and should be avoid. 2. The salesman and sales manager were very pushy convincing me to close the deal although I clearly stated that I am still shopping by. 3. The sales manager claimed the price I've got is lower then it cost them. 4. The financial manager lied to me that he needs my SIN for credit history inquiry. Later sales manager told me they actually need it for identification. Now according to the Privacy commissioner of Canada it's illegal to using SIN for any purpose other then it was asked for. 5. After I left a deposit they messed with me asking for more requirements each time. At some point they were asking for 4K deposit (on a ~20K car), a cosigner and me supplying them my SIN. Finally when I come to take my deposit the salesmen called me a liar claiming I didn't told him I don't have a job while I was clearly stating that I need this car to commute to my new job that I start in two weeks (any way the car lease was applied on my wife!). I got to another dealership who offered me much better deal without any pressure or scam tricks. Got home, calculated all pros and cons and returned next day to close the deal. I learned a good lesson here and next time I buying a car each one of these five signs will cause me get up and leave. More