Rexdale Hyundai

Had my car serviced and it was ready when they said it would be. Nazeef Ratan was very professional and friendly. would be. Nazeef Ratan was very professional and friendly. More

I am writing this on behalf of my husband since it might help people to understand the quality of service these guys give. THIS IS IN PARTICULAR FOR THE SERVICE OFFERED BY 👉🏻MR.RATAN 👈🏻 AND I WISH I COU help people to understand the quality of service these guys give. THIS IS IN PARTICULAR FOR THE SERVICE OFFERED BY 👉🏻MR.RATAN 👈🏻 AND I WISH I COULD GIVE A 0 RATING FOR THE SERVICE TEAM. Also, i find so many bad reviews about Mr.Ratan Singh, and it seems like Rexdale Hyundai is doing nothing about it. Here is why: I recently had a very disappointing experience with the Rexdale Hyundai service team during my first service appointment. I purchased my car from this dealership, so I expected good service. When I called to book the appointment, I specifically asked about the shuttle service, as I needed to be dropped off at work, I was informed that they only offer shuttle service within a 5 km radius, which I found odd since my work is just 8 km away. Respecting their policy, I planned my appointment for the afternoon, figuring I could drop off my car and take the shuttle home to work remotely. When I arrived for my appointment, I was assisted by a very professional lady, and I asked if the shuttle was available as I needed to log in for work. She checked with Mr. Ratan, another service advisor, who told me there was no shuttle that day because the driver had called in sick. He said I should wait in the lounge for an hour, and my car would be ready soon. I decided to wait since it didn’t make sense to go home for such a short time. However, while waiting, I noticed the shuttle car pulling in. I spoke to the driver casually, who was a nice gentleman, who told me he was working that day dropping off and picking up customers. I was furious that Mr. Ratan had lied to me. When I confronted him, he immediately became defensive, showing me a message to "prove" the driver had called in sick and not allowing me to speak, he was only busy trying to prove that driver who i spoke to was for moving parts apparently. His dismissive attitude and refusal to hear my side of the story were incredibly unprofessional. He simply wanted to be right rather than understand my frustration. What upset me most was how differently I was treated during the sales process. When I bought my car, they went out of their way to provide excellent service, even offering a car to take me home and back when I forgot some paperwork. But now, for a simple shuttle service, they couldn’t even offer an alternative like an Uber. Just because their staff called in sick, Customers are pretty much on their staffs schedule. If they don't come to work, it's our problem pretty much. This kind of customer service was awful. Mr. Ratan’s blunt response of "All the customers who drop off their car waits, you can choose to wait in the lounge" with a smirk was infuriating. He clearly has no idea how to value customers or professionally communicate & understand what a customer has to say. I've never had such a bad experience at other dealerships like Classic Honda, where they arrange Uber rides to work that’s 20 km away(Which i never expect from anyone else to drop off and pick me up of that distance). Rexdale Hyundai needs to learn how to treat customers beyond the initial sale. This was a VERY DISAPPOINTING first service experience, and I expected much better from a dealership I TRUSTED. A simple and small value added gestures goes a long mile. I am not looking for the management to reply to this with a diplomatic approach of being sorry and will be looking into the matter blah blah... looking at the other reviews, it seems like i am not to be the only customer with Mr Ratan's unprofessional style of approach. Definitely not his 1st rodeo of poor customer experience. More

Looting people in the name of car service. Problem arises after performing car service but they are not responding in a professional way rather they are asking more money as a diagnostic cost Problem arises after performing car service but they are not responding in a professional way rather they are asking more money as a diagnostic cost even we know the problem was after performing tire rotation and break inspection. Worst place to visit for car service. More

Worst service ever and Fibance manager is worst and bad experience so please don’t go there otherwise u will be ruined experience so please don’t go there otherwise u will be ruined More

We bought a 2019 Tuscon. The engine stopped working. We towed it to Rexdale Hyundai. We have dealt with this dealership for many years and purchased 4 cars from them. We pur The engine stopped working. We towed it to Rexdale Hyundai. We have dealt with this dealership for many years and purchased 4 cars from them. We purchased years ago and it ran for 15 years. The dealership said it was under warranty and/or recall Months later they said our warranty was void because we got oil changes some where other than their dealership. So now we have a 2019 Tuscon sitting at the dealership and now they said they were going to charge us for parking. They want 7,700.00 to fix the engine. I would not recommend this dealership service department. More

This morning I brought my Tucson into the dealership for the first service appointment. The staff was very friendly, helpful & professional even though their computer system was having glitches. I was pleas the first service appointment. The staff was very friendly, helpful & professional even though their computer system was having glitches. I was pleased with the promptness of this appointment & was on my way! More

Not happy with the service. Ratan Singh was unapologetic, disorganized and had the audacity to blame customer of his own obvious fault of not informing the service work has bee Ratan Singh was unapologetic, disorganized and had the audacity to blame customer of his own obvious fault of not informing the service work has been done. I have wasted hours waiting at the customer lounge where he asked us to wait. If you want to only text when work is done, tell the customer prior! Don’t make them wait at the lounge and text the wrong person. Avoid this agent. More

Their service department is so unprofessional and fishy. Different people will tell you the different rates for the diagnosis charges. I had to go twice for the same problem and paid more than $1200 just as Different people will tell you the different rates for the diagnosis charges. I had to go twice for the same problem and paid more than $1200 just as labour charges in one month. They did engine work and changed the oil. Two weeks later, I had to get the oil changed again due to a a leak, from a different repair shop. Not going back there again and advising others to watch out. More

Service department Jamal Akel is absolutely wonderful, very knowledgeable, trustworthy and makes me want to keep coming back very knowledgeable, trustworthy and makes me want to keep coming back More

Ratan Singh service manager in my experience was ineffective, unhelpful, incompetent in his customer service, processing of client requests, attention to timelines, and professionalism. I would high ineffective, unhelpful, incompetent in his customer service, processing of client requests, attention to timelines, and professionalism. I would highly recommend you avoid Rexdale Hyundai’s service department desk. Get a second opinion on service needed, I am not comfortable trusting the services he lists that you “need” done if you know what I mean. More