Rexdale Hyundai

I am so surprised that a company like this is still in business. The service department has the concept of "The customer is a pain" to levels I have never seen before. I took my vehicle in after a coll business. The service department has the concept of "The customer is a pain" to levels I have never seen before. I took my vehicle in after a collision. The initial estimate was 2 weeks. At the 3 week mark I was advised that there was a part on back-order and it would now be 5 weeks. At the 5 week mark the part came in and they then told me that they could begin working on the vehicle. When I asked why they did not do all of the other work while they waited for the part the girl actually laughed at me and made the comment "you are obviously not familiar with the auto service industry". They estimated it would take a week to do the work bringing the total to 6 weeks. 10 days later I was told by my insurance company (not the repair shop) that a completely new part was now on back-order and it would be another 6 weeks bringing the total to 14 weeks. Of course my rental was now going to go in excess of the allowed and no one could care less - too bad. All I can do is tell my story and hope that others do not get burnt by this absolutely awful experience. More

Terrible service from a terrible dealership. Went to check out a car and was given a bait and switch. Not only that but I was told that car is no good for me. Awful. check out a car and was given a bait and switch. Not only that but I was told that car is no good for me. Awful. More

I lost a deposit because of their shady dealing. The sales person although friendly was sleazy and agreed verbally to specific requests, but lied afterwards. Not only did the management back this guy u sales person although friendly was sleazy and agreed verbally to specific requests, but lied afterwards. Not only did the management back this guy up, they promote this type of behavior and it is encouraged. The owner was always out of the country and at no time could I get a hold of him. Always out of the country is the common excuse. Hyundai Canada when approached basically said that all they do is give them a sign. They don't interfere on how the dealership conducts business. So the brand is bad. Keep away from Rexdale Hyundai and any other Hyundai dealership. They lie in order to get your business. They also do not understand what goodwill is nor customer service or word of mouth. Perhaps it's out of the country. More

I had good experience buying a car here with the previous I had good experience buying a car here with the previous owners and have had a very good experience with the service dept. However , when I recent I had good experience buying a car here with the previous owners and have had a very good experience with the service dept. However , when I recently explored possibly buying a new car, the sales staff, particularly the sales manager and business manager were very high pressure and did not listen to my concerns. When I decided not to buy a car they wouldn't refund my deposit of $1000.00 unless I took two hours to come into the dealership. No-one other than the receptionist would return my calls--including the dealership owner Nav Bhatia. This has been a really really bad experience --I would NEVER buy a car here-- and it has put me off Hyundai products. They took a satisfied customer and have totally turned me off! In the past I would gladly have recommended them--but now advise anyone to stay away unless they like high pressure disrepectful service--along with withholding your money if you are silly enough to give them a deposit! Unfortunately this has affected my high regard for the work you do--and have done over the years. More